We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Clothing

          Travis Austin Customs

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Clothing.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            11/20/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On December 2, 2019 I placed an order online at Travis Austin Customs website for a leather jacket. I paid $1,509.02 for said jacket and received an email receipt. I gave what I believed to be appropriate time to receive my jacket due to the understanding that Travis himself is the one responsible for his products and just a couple months after my order was placed we entered into the Covid-19 pandemic which suspended many business operations. However, after a year of not hearing anything, I reached out to Travis and finally received a FaceTime call from him in which he promised to bump me to the top of his priority list. While I have continued to reach out through email and direct messages, I have not heard anything from Travis Austin Customs since May 27, 2022. At this point if I cannot get the jacket I paid for, I would like my money back. The only problem there is the card I used for this purchase is no longer active.

          • Initial Complaint

            07/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Date of this transaction was June 11th, 2023, I was told to pay a deposit of $655.50 for a custom designed wedding hat for my wedding that occurred in June of this year (2024)Unbeknownst after emailing the customer service email address provided on the companys website, as well as the company owners itself, it came down to unprofessionally replying to an instagram message from a former employee telling me that the location in ********* was closed in July of 2023 & never was told they moved down to ****** ******I waited until December of 2023 to message the owner Travis Austin on instagram since that is the only place that allowed me to contact him, he adamantly promised that I wont have to worry about anything, & that I would have my hat made before my wedding day. Now, after my wedding, I am being ignored on all accounts for requesting a refund of my deposit since I have never received any form of product from this company.

          • Initial Complaint

            04/01/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I ordered a custom hat and jacket from Travis Austin June 10th, 2023. He said it would take a couple of weeks. We had contact initially when I wanted to know about him painting a different picture on the jacket. Sent him new picture to use. He said two weeks. Its been almost 10 months. Now he wont answer texts, emails.

          • Initial Complaint

            08/08/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Purchased a jacket from ****** for $600. It has been over 6 months and he has continued to make excuse after excuse. He continues to tell me he will send it but doesn't. I finally told him I was making a complaint and he told me it was in tomorrows shipment. When I asked for tracking he said he would send it the following day. I've contacted him 3 times sense and he will not respond and I have not received the jacket.

            Business response

            08/29/2022

            Business Response /* (1000, 8, 2022/08/22) */ Travis Austin Clothing LLC. has experienced longer than normal time delays with orders due to a significant increase demand. This particular order was resolved and the jacket was shipped. ***** ****** was communicated with and notified about his order. We understand the frustration some of our customers have had regarding turnaround time receiving their custom hats. We have improved our ordering to shipping process down to 2-4 weeks.

          • Initial Complaint

            05/18/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered a hat in August 2021. ****** is a custom hat designer. He promised me a personalized consultation because I ordered the most expensive hat that he offers, over $*****. During our meeting he encouraged me to bring personal items that were meaningful to me to include as accessories on the hat with his design. I handed over several items that had emotional value such as dried flowers that were on my fathers grave Lastly at his direction I gave him two pieces of jewelry a brooch and a money clip that are extremely monetarily valuable that belong to generations of my family. As I mentioned to use as accessories/decoration on the hat. We're coming up on almost a year now not only do I still not have the hat but communication has been extremely limited with him and his staff only randomly responding to messages when I request updates which had exceeded now hundreds of messages to understand where my order is but he sent me an email recently saying he's sorry that he lost my personal effects and that he'll just go ahead and send me the hat without the personal effects. As mentioned these personal items are extremely monetarily valuable and emotionally valuable as well this seems to be some sort of scam that he's running to collect peoples valuable items.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          5024 Broadway Place

          Nashville, TN 37203

          Get Directions
          Visit Website
          (248) 884-8384

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.