Reviews

I placed a mobile repair Friday night 1/1/2025 for Saturday 1/2/205 between 1pm-3pm. My phone screen was broken and left me unable to use my phone. I left notes to contact me at my store phone where I have a receptionist, 6 manages and 25 employees all able and ready to receive a phone call, including myself. I waited to reach out to customer support around 2:53pm and which time I was told they were attempting to contact the tech with no response. I shortly after received an email saying my repair was canceled. I called support back when an Individual named Chris informed me there was no notes for alternative contact. I left my store and went to the nearest UbreakIfix store in Turkey Creek, Knoxville Tn. The lady told me I had to place a repair for instore and I couldn't get it fixed today. I then went back to the store and found another store in the area that COULD fix my phone. I paid out of pocket for the repair $440 and called Asurion Monday morning at 9am requesting compensation minus my deductible. I was told by the Office of the CEO that per terms and conditions, they will not reimburse me (when they couldn't help me) and also that their technician indicated the phone could not be repaired through Asurion but was repairable through another store. So cautionary tale to anyone here wondering how Asurion treats their "valued customers", their insurance seems to be an absolute scam, and this is how they treat those said, "valued customers". 1.5 stars should be a clear indicator that this is not an A+ business, and I will never contribute another dime to these crooks.

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Called in desperation because I had a broken battery on my phone. Was so relieved to hear they had one. Person on the phone told me their store policy is that if you bring the phone in by 3:30, they guarantee same day fix, however because today is an "early day" they needed it there by 2:30. That was fine - I dropped everything and drove the 30+ minutes to the store. They went through the whole process which took at least 10 minutes only, at the very end, for the person to say they could not do a same day fix. When I told him they had told me on the phone that I was guaranteed same day fix if I brought it in by 2:30 and had gotten there at least 30 MINUTES before then, he had no sympathy. Told me it was too late. I told him I had driven far to get here and the person on the phone guaranteed same day fix, yet there was no compassion. Total waste of time and totally horrible customer service. Very disappointing.

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Here’s a condensed version of your complaint: I wish I could give uBreakiFix less than 1 star. The poor communication, lack of commitment, and subpar repair quality make it clear I won’t be returning. I brought my ** laptop for a cracked screen repair on August 6th. Initially quoted around $200 over the phone, I was later told it would actually cost $499. I agreed and left my computer, expecting it to be ready in a week. Three weeks passed with no updates, so I called. They said they were still waiting on the display part. After another week and a half with no response, I left a voicemail, but no one returned my call. Finally, I learned the display order had been canceled, and they had to reorder it. No one had informed me. I was told the repair would be done by September 11, but again, no call. Frustrated, I was ready to cancel the repair when I received a message on September 19 that it was ready. When I picked up my laptop on September 22, it was dirty. After asking them to clean it, I requested a discount due to the poor experience. I was offered just $20 off a $500 repair, which felt insulting. The employee promised a follow-up from the manager, but no one ever called. I’m leaving this review because of the lack of communication, poor service, and failure to follow through. I won’t be using their services again.

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"Came in to get my phone fixed front desk was pushy and forced me into a subscription. Was told ill get a call the next day never recieved it. Called the following day was told its unrepairable and said I will pick it up. Upon picking up my still broken phone the internal S pen was missing and back glass was not reglued. Confronted them about these problems took the phone to the back for an additional 10 minutes returned it to me still not glued. Do not recommend coming here due to pushy and unprofessional employees" I left this ****** review on the Stapleton Colorado location and received this response back "Hello! Thank you for taking the time out your day to leave a review! We are truly sorry to hear about your experience at our Stapleton location. We truly understand how frustrating your experience must have been, and we are genuinely sorry for not meeting your expectations during your visit. It’s important to us that you feel valued and respected, and we regret any pushiness you encountered at the front desk. We also empathize with the inconvenience caused by the issues with your phone repair, including the missing S Pen and the unglued back glass. Please know that this is not reflective of the care and service we strive to offer, and we are committed to making things right for you. We appreciate you bringing these concerns to our attention. We would be happy to look into this further and offer you further assistance. Please reach out to us at ***********(seven) Option 3. We hope to hear from you!" I have called the number and before i can even explain the problem i get hung up on i now have an even more broken phone with an unglued back glass and a missing S pen for my ******* S22 ultra I need a refund for this subscription and a replacement pen!!!

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My Daughter got a Samsung ZFOLD 5 on Contract with T****. The salesperson sold her on the complete device care for $15 a month. The main reason that she chose to go with this was because she was worried about cracked screens. This plan clearly says that it replaces cracked screens for $39 dollars on this plan. when she tried to take advantage of the cracked screen repair she was told that they do not do the cracked screen repair on this phone. After 3 hours on the phone back and forth between T**** and them I found out that it is because to replace the cracked screen it would cost $800.00. I got this information from T****. So to be clear, nobody from either company told us that this phone was not covered when we signed up for this service. After a few days and some back and forth, I was directed to an area of their website buried very deep in small writing on the supposed contract I signed. It has a spot that you enter in your device info and it gives you what they are willing to do. Long story short, they would not fix the screen and the only option was to get a brand new device for $650.00. deception at its finest. Terrible company!

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They are beyond inconsistent in what they say. I was told 3 different time estimates of the repair completion would be done, within 2 days. Then when I went in to pick up my device one worker told me that my phone was having hardware issues (which it did not have before I went in) and that i would have to call in the morning to see what happened to it and if they need to order a part or of they fixed it. Then when my husband went in and asked for a manager, he said the phone would be ready in 15 mins (which we recieved in about 25 mins). Meanwhile the manager called my husband "rude" once I came in while making eye contact with me followed by asking me do I need assistance, I realized he thought we was two separate customers. He was not being rude, he was annoyed because he had to ask to see his phone 3 times, with the manager making smart remarks like if I show you your phone I will be giving it to you because you don't want it to be fixed. Unprofessional, inconsistent, I won't be getting home+, even at a hour away this is the closest asurion partner near me.

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We are beyond mad right now. We paid and took our **** into the store to have it fixed and we haven't heard anything from anyone. I called the number for Asurion and they just said there isn't anything they can do but escalate the claim. When we dropped it off they assured us that it would be sent out the same day to be sent to the warehouse as they don't' fix ******  there. OK I am fine with that. It has been a week and still haven't heard from anyone. I check the status of the claim and it shows it is still sitting at the **** store. Why didn't this leave the store to be sent out? Where is our **** now? Will we ever get it back? I think this is really unfair to customers who are expecting something to be fixed but yet nothing happens. I want our money back and our **** back immediately! This is totally uncalled for. I am going to also cancel the protection.

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This place markets Asurion insurance for Home electronic devices. I purchased the insurance. After placing a claim for my laptop and dropping it off over a month ago, I still do not have the computer. Getting status updates is like pulling teeth. Eventually, I learned the laptop was sent to the "depot," which is a facility in NY. I have been unable, to date, to get any information on what repairs they have/have not done. Today, Asurion offered me a budget-level replacement for an ***  Stealth high-end gaming computer. What a joke! In order to refuse the offer, I had to speak with a least half a dozen associates. The last person I spoke with, who was very rude, told me he would have to check with (i.e. email) the depot to see if my computer was "salvaged" and "IF" they could return it to me. He insisted he would not get a response before Friday, possibly Monday (today is Wednesday). This insurance is a scam! Do do not take the bait.

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Charged me an insane amount just to change a battery, but ended up breaking my camera. Then accuses me of some other problems that were not there before I walked in the store. Mind you, this whole process took over 4 hours to replace and find out. Don't bother making an appointment either because it's still first come first serve. The new part took an entire month to come in and it still does not work. They couldn't even explain the issue to me. The lack of professionalism is astounding from a "****** certified" store. Waste of time and money.

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In May 2024 I call several uBreakFix stores (which is advertised ******* certified) to find out if they would put a new battery into a ******* smart watch. The uBreakiFix stores closest to where I live said they did not do it. I called the uBreakiFix store in ************* and they said they do and it would be about $50.00. The following week I went to the store in **********, and they informed me I needed to make an appointment and that it would be $50.00 plus tax and take two hours. I made the appointment for the next month on June 23, 2024, at 1:00.On June 23rd I went to the ********** store for my 1:00 appointment. I was told that they could not put the battery into the watch because they were backed up. They wanted me to leave the watch. They said Even if you make an appointment, it really is not an appointment. I explained to them that I lived 2 hours away and that I was told the battery would be put in the same day.I do not know if there is contract with ******* and uBreakifix, If so ******* need to partner up with a business that can handle the work load and not waste people time and gas.

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