Reviews

This building is in violation of several tenant laws and someone needs to take them to court. The roach infestation is completely out of hand, the place is filthy and smells horrible, neither elevator is working and it’s not ada accessible, and they really need to fix the door lock at the entrance so the homeless drug users stop coming inside.

The community is treated for pest control on a bi-weekly basis and just completed a full treatment for roaches a month ago. There are no current work orders for your apartment regarding pest issues. There is a working elevator- both are in the process of being replaced inside and out. The community is up to ADA standards. Both entrance doors are completely functional. The community is battling guests leaving the door open for others to enter with lease violations and fines. There is also a security company who monitors the cameras and patrols the community throughout the day and night.

Brookside Properties needs to be shut down!! They are charging tenants for a water main break in a 60 yr old Apt complex and the property manager could care less!! She should be fired ASAP!! There is a cockroach problem complex wide, the grounds and trash cans are never cleaned and the pool is green!! The breezeways are filthy and the list goes on & on!

The grounds and trash are cleaned every morning. The pool was green for a week due to filter issues and has been resolved. The community is treated for pest control on a weekly basis & has a quarterly preventative spray, your apartment has not notified the office of any pest problems. The community is working with **** on the pipe break credit. Water only increased about $30 this month.

I am being charged top dollar rent in an old, decrepit building called The Abigail in Knoxville, TN that needs holes in the roof repaired, as well as the ceiling sheetrock replaced after the water leaked down through it onto the carpet of my apartment. Every time I have asked when the roof/ceiling will be repaired, I'm told "we're collecting quotes from roofing companies" for two months now. The property manager currently in office ignores me. I tried to reach their corporate office and what do you know? They have a "full voicemail inbox" so that you can't leave a message, and you can't even reach a live human being to speak to. I will be exiting my lease early if this is not resolved ASAP, and I will NEVER rent from this company again. They are straight up con men.

The current property manager took over in July and has been in constant communication with *******, and other residents, regarding the leak and bids from vendors. One was just approved to proceed but unfortunately can only move as fast as the property owners allow.

I would give a zero it you were able. This is the absolute worst complex and worst management I have ever seen in my life. The place is over run with cockroaches. We had mold in our apartment since we moved in and it was pushed off and never addressed. We went to office with complaints about neighbors urinating down the stairs and out in the yard and were told we were harassing them for complaining. Then we were given a notice that we could terminate our lease early and when we did so they tried charging over $4000 and now want $1900. Do not rent here no matter how desperate you are. It is supposed to be a max of 5 per unit and you have apartments around you with 8 to 10 people in them. Had our bathroom flooded numerous times from people upstairs and instead of replacing anything just painted over the water damage.

The apartment's work orders regarding the bathroom leak were completed and maintenance took care of the water issue so mold would not develop. The resident admitted the cockroaches came from a water cooler within the apartment and never reached out to the office after *** ************* treated the unit. The residents moved out without notice, therefore still owing rent and have been sent to collections. They are locked out of the resident portal and unable to communicate with the community that way.

This is actually hilarious. The work order from our bathroom ceiling being soaked with water about 5 times consisted of them painting over the spot. So if paint stops mold in the ceiling then ok. The mold that was never addressed was in our closet on the ceiling that maintenance was made aware of and nothing was done. As for the cockroaches maybe tell the whole story. They got in our water cooler due to them being in the apartment from the 10 to 12 people you let live in one unit. Get your story straight no one was ever told they came from a water cooler. And I'm sure your records show different because you have deleted any correspondence in the portal to cover your ***. And as far as no notice you sent the email stating we could terminate our lease early. Unlike you I keep documents and pictures to back my story. The manager here is nothing but a useless idiot who should not even be in charge of running a property.

Worst property management company ever and I'm so happy they r gone halaluha and Amen. Disgusting staff and miserable everything for the exception of Kimee F**** *********. I will miss her very much. That Cindy K*** is a misery with no heart. Goes on plenty of vacations while innocent tenants end up on the streets. Please go online and read all the horrible reviews on every review site. 1 star across the board with heartwrentching stories from tenants whose lives were turned upside down by this idiotic company. It's all about GREED AND MONEY. Ascent Asheville . Let the celebration begin and good riddens. Whatever goes around surely comes around in spades. Its called KARMA. ?? ??

We are genuinely sorry to hear about your negative experience with the management team and any distress caused during your time with us. Our goal is always to provide a comfortable and supportive living environment for all our residents, and it's clear that we fell short of meeting your expectations. We take all concerns seriously and are committed to continuous improvement.

UPDATE! 09/20/24 WELL Brookside, you have no idea how happy ****** Apartments of Asheville are that u r no longer and gone. ******* came in and saved us. We no longer have to worry about anything including homelessness. No more worry about having to pay for repairs in units. No more $$$$ rent increase. We r finally back to normal. Great maintenance team including Cody and new maintenance supervisor Dillon. You are crooks and karma will find you. Be ashamed of yourselves all of u. Thank God the investors caught on and fired you. You really should go to prison. I hope you dig a grave so deep and crawl in. For the 1 year that u bombarded our Sanctuary and tried to destroy us you should spend many years in jail. Thinking about suing u for the money u took and the pain and suffering u caused. Not being able to sleep or eat. The property manager, the regional manager and the whole office staff should never see an ounce of light nor know any peace ever. Better go on your multiple vacations and spending sprees before you have to pay for what you did and took from the innocent tenants who you hurt so much. Everyone knows what you did. Eventually you will go out of business and maybe find yourselves homeless as u tried to do to us. May the universe forgive you for all your dirty deeds and evil ways. I will pray for your demented souls. Amen

Mark the star to be able to leave my review but they don't deserve it since they are scammers if they had known I would NEVER go to SOVA. I went to Sova 11707 Nansemond Pl, Louisville, KY 40245, 07/05/24 to apply for an apartment, 07/17/24 they approved me and sent me the contract by mail, which I answered by telling them that I would not sign without seeing the apartment first they never answered the email or called, then I called by phone they did not answer either so I sent them an email telling them that I was not going to take the apartment. Today 08/07/24 they send me an email saying that I must pay them $350 or they send me to collection. I don't know why they're charging me that money if I don't sign a contract and inform them that I wouldn't rent the apartment. I need help, please.

The community never received the email where ** ****** was asking to view the apartment prior to signing the lease. The $350 fee has been removed, as there was a miscommunication, and ** ****** is not required to remit any payment.

Regardless, whether they received the email or not, I’m under no obligation to pay any extra fees when I didn't sign a contract or agreed to accept an apartment. It’s quite ridiculous to be threatened to be sent to collections when I’m not associated with this apartment complex, specifically because I don’t believe that they would be able to that that. Thank you for removing this unnecessary fee anyway, since I was not planning in paying it.

Passenger Flats is the new slum of Chattanooga. Lots of drug using going on all over. Health issues with dog poop everywhere. Management refuses to enforce the rule which is contributing to the health and welfare isse at this property. Management is out of touch and is only concerned about the profits not the people. The real owners of Passenger Flats should look and see how terrible the property has become. Brookside Management is terrible. They should have a no star listing because this place stinks (literally of dog poop, pot, and sewer) I am sure with the needles I have seen lately that on property that it is only a matter of time before a child is hurt or there are other issues.

** ****** has expressed wanting to break his lease but does not want to remit payment for the fees to do. He has been offered to transfer and does not want to do that either. The community manager is working to remedy the issues raised.

I have expressed wanting to break my lease because the company is in violation of the Tennessee Code Annotated Title 66 chapter 28. They are in noncompliance for allowing drugs to be used on property, having fecal matter in common areas which is a health hazard and numerous code violations such as exposed wiring and receptacles not up to code and many more issues. I offered to pay my two months' rent for my 60 days' notice and then leave. A move out date was agreed upon. The only disagreement is they want to charge me a two-month fee for breaking my lease. If i was the one smoking dope and leaving poop all over the place would agree that I should pay. I am not the person doing that I am the victim. To transfer me to another unit which is in the same or worse condition would not be healthy for me until they make massive changes here and i am unwilling to risk my life and health because of cooperate greed. I have called to Nashville and requested to talk to someone in upper management to come to an agreement and they will not return my calls. The regional manager Bobby has shown she is inadequate at her position with the company. Let me pay the 2 months that I live here and leave peacefully in September, or we can continue with this nonsense, and I will continue to inform the community and Chattanooga about the dangers they are facing living in this apartment complex. Just for the record the building is supposed to be secure from people entering the one building is now secured after months of issues. the other building has duct tape holding it together the digital lock in broke and anyone can enter this area whenever they want. (has been broke for months) The tenets in the building are at the mercy of anyone who would rob them or hurt them because upper management is making cuts. I assume so they can finance the bonus they are supposed to get. There is garbage on 3 floors of the same building with rats and maggots and the stench is horrible and the tenets have to endure these conditions. I have pictures and documentation with statements from some of the people living here. They are afraid to complain because of retaliation from upper management.

The worse apartments to rent from . My balcony is falling apart and took out our balcony credit . You go on your residents portal annd they don't allow you to view your past history rent . Something's off about that . Also, they charge me 3 Different trash fees. Office not very helpful

** ********* which property are you residing at? I was unable to find your file in our database using the email and name provided. Thank you.