Complaints

• Initial Complaint

  04/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We moved from Smoky Crossing Apartments due to them continuously violating our lease, refusing to make major repairs to the apartment, refusing to treat for bugs & spiders & refusing to treat black mold in both bathrooms even after maintenance verified it was there. We went to the office NUMEROUS times with these complaints & when we were within a month of our lease expiring we asked Lisa & Nick about moving early.They both told us the manager agreed to allow us to move without a fee since we had so many problems. I asked multiple times for something in writing from the manager, but each time they had a reason why they could not get anything. I went to see the manager several times only to be told each time she was unavailable (her car was in the parking lot every time). We found a place to move & moved out at which point I went to the office & requested a walk through with someone from the office. Both Lisa and Nick said they were too busy to do the walk through & told me that they would have someone from maintenance to do it. I went to the apartment & was met by a lady from maintenance who walked through with me, noted that everything in the apartment was fine, that there was evidence of black mold & bugs in the apartment & that everything was cleaned and in place as it should be. I gave her a sheet of paper & she gave me everything above in writing & signed it. After we moved we received a bill from Smoky Crossing stating that we owed $3000 for "cleaning, repairs, & early move out". I contacted them, told them that I had in writing from their personnel that the apartment was clean, nothing needed repair & the only items wrong in the apartment was black mold which they had refused to handle. I reminded Lisa & Nick they told me we could move early with no charge. They continued to harass my wife & I and then turned this over to a collection agency seeking money we DO NOT owe. I feel they are doing this because I am a senior citizen who they think is an easy target.

  Business response

  05/12/2022

  Business Response /* (1000, 5, 2022/04/25) */ Smoky Crossing Apartments adheres to the lease agreement and the information within it. A 60-day notice was provided to Smoky Crossing Apartments by the resident. However, the 60-day notice did not fulfill the end date of the lease agreement. The resident moved out prior to the end of the 60-day notice. Any fees applied were the result of breach of contract. Additionally, the notice provided does not reflect any failure on the part of Smoky Crossing as related to violating the lease. The notice states the reason for move out was moving out of state. Pest control is provided free of charge to all residents. Pest control visits the property every week and residents only have to be placed on the sign-up sheet. Consumer Response /* (3000, 7, 2022/04/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The notice that we gave about our intension to move was approved by the personnel in the front office with the agreement of no penalty for moving out before the end of our lease due to the multiple violations of the lease by Smoky Crossing & there was nothing said about moving out of state. They were presented with evidence of multiple violations of the lease by Smoky Crossing. There was no pest control provided, as specified in the lease, even after multiple requests and complaints about this being brought to the attention of the office personnel. There were numerous requests for maintenance for the apartment which were ignored & marked as completed by the maintenance personnel all of which were presented to the front office personnel along with evidence that these requests were not taken care of. There was black mold in both bathrooms which we requested to be treated numerous times only to have these requests ignored as well. At the time we moved out the maintenance person who actually walked through the apartment with me saw the mold and made note that no request for treatment had ever been passed along to them even though I showed where we had made numerous requests for treatment. Both Lisa & Nick in the front office were asked numerous times about having pest control performed in the apartment & told us "We will have someone look into it" although this was never done. At one point I was told that the company had come & sprayed our apartment and when I asked when this had been performed I was told that they had came that day and sprayed. I asked if they sprayed inside and outside & was told yes they had. I told them this was not true because I had been home all day and no one had been to our apartment at which point the story changed to they were coming the following day. I took off from work the next day and called the office when they opened and spoke to Lisa who assured me they were going to have the apartment sprayed. I asked if she could let me know as soon as they finished & she told me she would. At approximately 2:20 PM I received a call from Lisa saying they had just finished spraying our apartment to which I replied it was funny because I was home & no one had been there. She said she would check & see what was going on so I drove up to the office where I was told that they were supposed to spray the apartment but had been delayed in doing so until a future time. I asked when so that I could make sure I was there & Lisa said that she did not know & wouldn't know until the day they came to spray. Someone cut the water line to a fire hydrant outside our apartment which caused red mud to be washed all across our yard, side walk, and the parking area for our apartment. It clogged the drain pipes under the sidewalk which caused us to have to walk through deep water and red mud anytime there was a hard rain. I asked if anyone would be coming to clean the mud from the yard and to unclog the drain pipes to which Lisa replied that "its just a little dirt, it won't hurt anybody". I told her that the red mud ran across our side walk when it rained causing us to track it into our vehicles and into the apartment unless we removed our shoes when it rained. After several months of them refusing to do anything about this I finally went out and took care of this myself so that we didn't have to take our shoes off at the door when it rained. All of the requests for maintenance, pest control, and other issues were delivered to the front office and submitted using the online request with nothing ever being done with these requests being submitted the way that we were asked to submit them by Smoky Crossing personnel. If Smoky Crossing has something in writing stating anything different from the above with my signature on it I would really like to receive a copy because I can definitely state that it WAS NOT submitted by nor signed by me! Smoky Crossing is known to lie, cheat & attempt to harass residents into paying items which they do not owe, especially seniors. I feel that Smoky Crossing is only doing this because I am a senior citizen & they feel they can manipulate me into something that I do not owe. Their front office personnel even agreed with me when I presented all of the evidence of the times our lease was violated by their personnel on site and stated that "things happen sometimes." The items I listed here are not the only instances of our lease being violated by Smoky Crossing, there are many more - this is just a small number of them. The front office personnel was overheard by several people in the club house state that all the company (Smoky Crossing) was worried about was getting rent money and not worrying about trying to keep the property up nor making sure issues were resolved for the residents.

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