Complaints

• Initial Complaint

  09/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On August 8th during a traffic stop my car was impounded by police. There was a delay in being able to get all my paperwork updated due to the majority of DMV's seeing customers on an appointment basis only. By September 2nd the car had been repossessed by Drivrz Financial and taken to a different lot (while the car was only 23 days late). I immediately began the redemption process because of a bad experience in the past with them. I quickly gathered all documents they required of me and sent them in with $600 (slightly above what representative asked for) in money orders overnight. After the documents and money was received I was told they were added to my account and I had to call back in 24 hours for more information. After waiting over 36 hours I called again to find out more money and documents are requested of me. Ironically they only accept payments via money orders when your account is late, and only accept documents via fax. I have sent the same documents physically and by fax and they keep asking for them over and over. At this point I haven't had my car in over a month and its taking Drivrz Financial almost a week to get me a breakdown of the additional fees I owe. Days are adding on the tow yard as Drivrz Financial constantly loses documents or doesn't properly communicate what documents they need. I do not think Drivrz Financial has made a concerted effort to remedy this problem at all. Account #4032 ***They use outdated methods of communication and collecting payments which gives them leeway to operate in fashion that they do. Low credit customers BEWARE. I was also informed that the contract is actually lease instead of a purchase, VERY VERY predatory. Save the cash or get a preapproval through a real bank, PLEASE.

  Business response

  12/08/2022

  Business Response /* (1000, 7, 2022/10/07) */ Drivrz remains committed to providing great customer service to its customers. As Ms. ******* states in her complaint, the vehicle at issue was impounded by the police and Drivrz, as lessor, received notice of the impound. Drivrz attempted to contact the borrower to confirm she would be recovering the vehicle, but was unable to reach her. As a result, Drivrz had to quickly act to recover the vehicle, per its internal policy, in an effort to avoid a foreclosure of the impound lot's possessory lien which would have resulted in the loss of the vehicle likely without compensation to either Drivrz or Ms. *******. As a result, Drivrz was forced to advance significant costs to the impound lot to compensate it for its expenses. These advanced amounts had to be reimbursed by Ms. ******* under the terms of the contract. Drivrz has continued to work with Ms. ******* to return the vehicle and the vehicle was returned on September 15th. Drivrz believes this complaint has been addressed and resolved.

• Initial Complaint

  04/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  DEALERS BEWARE !!!!! # I've been doing business with MUSA/Drivrz for over 4 years. I was one of their Dealers when they did their deal with Tesla; which caused them to lose their funding and left dealers holding the bag for months until they could pay them. Luckily, I wasn't one that time. Now they've been bought, AGAIN, and they seem to be having money issues again. FAIR WARNING TO DEALERS DOING BUSINESS WITH DRIVRZ. If you have or have ever had any early charge offs, they are refusing to pay you on current deals until you pay off their early charge offs. This is in direct violation of their Dealer Agreement and is fairly close to breaking the law. Their Dealer Agreement explicitly states that we must repurchase deals if they have found any fraud on deals. Not just because they bought a deal that charged off in their portfolio. Aren't you in the auto finance business?? Or is it something bigger?? Are you having money problems again and can't meet your Dealers demands????? DRIVRZ Financial **** ******** ******************************

  Business response

  06/13/2022

  Business Response /* (1000, 5, 2022/05/09) */ Good afternoon Ms. ****, Find attached hereto Drivrz Financial, LLC f/k/a MUSA Automotive Finance's Acknowledgment of Better Business Bureau Complaint Case # ******** with accompanying exhibits. Please let me know if you need any further documentation or would like to discuss this matter further, and have a great day. Sincerely, Grace B****** ASSOCIATE PADFIELD & STOUT, L.L.P. *********************************** *********************** P: ************ E: **************************

• Initial Complaint

  03/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The account DRIVRZFINA with account# XXXXX is invalidated, unverifiable, inaccurate, and/or questionable. If all of the info on my credit report is not reporting 100% accurately it has to be removed. I also remember the law in section 15 usc 1681 (a) (4)- I have the right to privacy any information I want to be private that's posted on your consumer report is a violation. Infringed upon my right to privacy. You are in violation of putting this information on my report. I hope you find out what is happening and who the inaccurate information belongs to. I need this to be cleared up fast. It is my understanding that you will do an investigation immediately.

  Business response

  04/04/2022

  Business Response /* (1000, 5, 2022/03/09) */ Drivrz Financial, LLC (formerly known as MUSA Auto Finance, LLC) is in receipt of your BBB complaint dated March 07, 2022, BBB Case#: XXXXXXXX, which was received by our company on March 08, 2022. Drivrz Financial, LLC ("Drivrz") provides the following response: On November 23, 2020, you entered and executed a Vehicle Lease Agreement for a 2017 Mercedes Benz, S Class, VIN# WDDUG8FB7HAXXXXXX, in which Drivrz purchased the Lease Agreement from the Dealer Prestige Auto Group. The vehicle was reported as a total loss by Geico on April 22, 2021. The insurance proceeds were received and processed on October 25, 2021, in the amount of $51,778.51. The proceeds were applied to your account and the Vehicle Service Agreement was cancelled and proceeds applied to your account balance, in the amount of $3,854.54. GAP insurance was not purchased during the origination of the Vehicle Lease Agreement. The Vehicle Insurance and Vehicle Service Agreement proceeds did not satisfy the account balance, which left a deficiency balance on the account in the amount of $8,060.94. Pursuant to your Vehicle Lease Agreement, Section 28. Gap Waiver or Gap Coverage, you will be liable for any Early Termination Liability and any Gap amounts not paid by Vehicle Insurance. A deficiency letter was sent out to your address on January 24, 2022, and we received returned mail on March 02, 2022. I have enclosed a copy of your Vehicle Lease Agreement, copy of the Deficiency Notice. We will continue to report accurately to any credit reporting agencies pursuant to Fair Credit Reporting Act (FCRA). The balance will be reported until the deficiency has been rectified and account is closed. Drivrz apologizes for the inconvenience this issue has caused you. If you have any questions, please feel free to contact us at 1-800-436-0476 Monday through Thursday 8:00 a.m.- 11:00 p.m. EST, Friday 8:00 a.m.- 9:00 p.m. EST and Saturday 9:00 a.m.- 5:00 p.m. EST. Sincerely, Drivrz Financial, LLC

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩