Business Profile
Baseball Cards
Signature Sports Marketing, LLCThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
01/13/2025
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
My order still hasnt shipped since I ordered 2 weeks ago and I cant get an update from the business. Ive tried to contact the shop through the website contact us, direct email, and phone calls. Someone answered the phone last Wednesday and said theyd call me back with an update and never did. I called again today and left a message since nobody answered.Customer response
01/15/2025
They called me today to tell me they received the complain and that they pulled the product and packaged it to be sent out. Ive received an update from *** that theyve got the package. Thank you for your help.Initial Complaint
11/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased an *** ******* autographed framed jersey on 10/23/24 for $699.99. I reached out on 10/25 to see when it will ship with no response. I finally received a note from them on 10/29 that my order is on it's way. When I clicked on the *** tracking number the *** website states, "*** doesn't have possession of the package yet. Estimated delivery date will be available as soon as we get the package. I reached out again a couple days after I received the email and got no response. I emailed again on 11/2 with no response and I called on 11/6 with no response. I've never encountered a notification where the *** doesn't have a package for over a week and with all the BBB complaints I'm concerned I'll never receive this order.Business response
11/06/2024
We assigned the tracking number to the order. We had to get it framed and ready for this customer. item was recently picked up from the framer. We saw a missed call from the customer on 11/06/2024. Conacted the customer back on 11/06/2024 left a voicemail at 4:36pm. Contacted customer again on 11/06/2024 and left another voicemail at 5:12pm. Item has been packaged up and will be scanned on Thursday 11/07/2024 and should arrive to customer by 11/11/2024. Customer has not contacted back after 2 messages have been leftCustomer response
11/07/2024
I am happy to remove this complaint once I get a shipping notification. I did receive two calls from them so there is effort however, I don't understand why they don't specify on their website that this item is not framed and will require framing therefore it will take two plus weeks before it ships. This would have been very helpful and I would not have complained about their service. More email communication would also help. They never responded to the 3-5 emails I sent. They definitely get emails as they received the BBB complaint.Business response
11/07/2024
item is ready for pickup and will be picked up at 4pm CST today and will be in transit it to customer. *** tracking number is ****************** and I show estimated delivery date is Monday 11/11/2024. If you have any questions please feel free to contact me at my office ************.Customer response
11/08/2024
As they mentioned they did ship the purchase and have done their end of the deal.Initial Complaint
04/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I won an auction from signature sports back on Dec 10 2022 listing ******** and order * *******. I have been contacting them for months. I have talked to one lady a couple times and keeps telling me she’ll will look into it and get back to me, I have not heard anything from them. It’s April and I still have not got my item or an offer for refund. This is the worst experience I have ever had with a company.Customer response
06/03/2024
The company has contacted me and apologized. They have sent me replacements for the helmet I won at their auction and I have received it on 6/3/24. I am satisfied with the outcome and the service Signature Sports has given. Thank you very muchCustomer response
06/03/2024
The company has contacted me and apologized. They have sent me replacements for the helmet I won at their auction and I have received it on 6/3/24. I am satisfied with the outcome and the service Signature Sports has given. Thank you very muchInitial Complaint
01/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I won two jersey through the auction site. A ************************* Wisconsin jersey and a ********************* jersey. I was told that items would be shipped within 10 days of winning the auction. When I called the first time I was told by ****** that the company was shipping them to ** so they could be shipped. When I called the 2nd and 3rd times she took my address and said she would follow up. It has now been over ***************************************************************************** addition the company s no longer returning my calls. I want to believe this is a legit operation as the ***************** have endorsed this vendor but I am beginning to believe that I have been scammed out of $170 at this point.Business response
06/07/2024
We contacted the customer and got their issue resolved. All items have been received and the customer is satisfied with the resolution.Business response
06/07/2024
Spoke with customer and got his issue resolved. Customer received all items and is highly satisfied with them.Customer response
06/07/2024
I have reviewed the business response and accept this resolution. I appreciated their willingness to respond and make it right.Initial Complaint
11/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This company runs auctions on the saints app. I have bid on and won several thousands of dollars worth or memorabilia. I have contacted them by email and telephone. They keep saying my memorabilia is being shipped. However, I've received no confirmation. First auctions ending on November 1, 2022. They said items ship 1-5 days after purchase.Business response
03/22/2023
Business Response /* (1000, 9, 2023/01/03) */ We never received any notifications via email, phone or written notices until we received your FINAL notice dated 12/28/2022. Customer had 2 shipments coming from our company. One package was delivered on 11/25/2022, customer did not send an email until 11/29/22. The 2nd package shipment was lost by UPS, they have opened an investigation and we have no new information as of 01/03/2022. We have reshipped the items to the customer even though the investigation is still ongoing with UPS and we are hoping to have a resolution on that end. Here is the tracking number of the new package 1Z03R0AXXXXXXXXXXX.Initial Complaint
11/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
My husband and I bid on three items advertised from signature sports marketing and won. They called and got our credit card information and charged the card $1400 which was the amount we had bid in total. We were supposed to be notified of a shipping and provided tracking info on the packages weeks ago and now, it's like they have dropped off the face of the earth and nobody will return our phone calls or update us with tracking information as promised.Business response
03/17/2023
Business Response /* (1000, 9, 2022/12/21) */ We did not ignore the customers calls. We even spoke to her and her husband. She was sent a receipt at 2L59pm on 10/07/2022. Customer was advised that everything is custom framed and would receive a confirmation when the items would ship. She was advised the framer was waiting on materials to complete her order and when did communicate this with the customer. Her husband was more than understanding when we spoke to him. We also emailed tracking to her when the items had shipped.Initial Complaint
09/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I am trying to resolve an issue with an auction item I bought and paid for, yet never received. I paid for an autographed and framed ********** photo and it was never delivered. Paid 12-23-21 via Visa for the amount of $270.63. After dealing with the run around multiple times over the phone I would Like my item or a refund. I have tied contacting via e-mail with no reply. Please feel free to contact me at ************ or **********@hotmail.comBusiness response
06/07/2024
We reached out to the customer. Spoke with him and got his issue resolved. Customer is satisfied with the purchase.Initial Complaint
05/03/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a signed, framed Acie Law IV photo for $149.99 on February 15, 2022 from the website and paid with a credit card. After multiple attempts to email and call to determine the status of my order, I have never received a response or call back. It is obvious this must be a fraudulent website.Business response
07/28/2022
Consumer Response /* (2000, 16, 2022/06/27) */ Howdy - The business did eventually end up following through and delivering what I had purchased. It still seems a bit sketch. But at the end of the day, I got what I paid for. I really appreciate yall's help though! It wasn't until the BBB contacted the business that they actually finally called me back. So thank you!! *****Initial Complaint
04/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
September of 2021 I placed a bid for a Picture of Oklahoma State entering the field with fog and an American flag. I received a call saying it would be shipped within 10 days. My bank was charged but I have not received the picture. I have left numerous messages with no call backs. The sale price was $100. I would like my picture for which I paid..Business response
06/07/2024
We contacted the customer by phone and left a voicemail when we were notified of the complaint. We also sent the customer an email asking him to contact our office so that we could resolve his issue with him. We have not heard back from him on either correspondence. We will continue to try and reach out to him so that we can resolve his issue.Initial Complaint
03/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Won a bid on a John starks signed picture frame and on Feb 24th they called and got payment from me with no tracking number or any information emailed to me. Told me it would ship in 7 to 10 business days and here it is 2 days from April and still nothing. I won the bid at the oklahoma state campus thinking it was legit. I've left review after review and after a number of phone calls I finally had a lady call me back named Amber telling me it was shipping and would send me the tracking number. I've asked about 10 times for a number and haven't got it. I've even called, since Feb about 25 times and left message after message. I can't get my 200 back from out bank I'm just wanting the framed picture. Today I had to call her and ask where the frame would be and she said it was delivered this past Friday at 11am on my front porch, I was there at home and I got nothing on my porch. I'm not wanting anything extra just my frame. If u go back and look at the reviews alot of other people have had the same problem. ANY HELP WOUKD BE GREATBusiness response
05/18/2022
Business Response /* (1000, 8, 2022/04/14) */ We are sorry you had a terrible experience with our company. According to our records it shows that the item was delivered on Friday March 25th and left on the customers front porch it is beyond our control once the package leaves our warehouse and we are unable to prevent people from walking up to the front porch and taking something that does NOT belong to them. Once I spoke to the customer I offered to get another picture shipped out ASAP and the customer asked for a refund. I processed the refund immediately as he requested. At no point did I lie to him about it being delivered. The UPS tracking number shows that it was delivered on the above mentioned date @ 11:08AM
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Contact Information
Customer Complaints Summary
13 total complaints in the last 3 years.
7 complaints closed in the last 12 months.
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