Complaints

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Like many people during covid I was looking for an escape. I found Classic Country Land, LLC and was excited to find that they did owner financing considering I'm a disabled veteran. I found a piece of property I absolutely loved and drove the 6 hours one way to look at it. I noticed the property line split down the center of the road and talked with the team about how I can secure seclusion. They explained if I purchased everything in the rear that I would be able to protect myself. They explain to me that if I purchased lot 15, 3, and four that I would be able to protect myself. Over a year later after spending tens of thousands of dollars of developing the land, The adjacent property lot 14 has gone through multiple owners. I got an email from the company stating that I needed to move my building and that they were going to open access to lot 14. They're now producing a survey that was never given to me. As evidenced Classic always provides The lot number, what the lot looks like, where it has access from, and any other information to include the payment options. The lot in question, lot 14 is only advertised to have access as confirmed by Michael when I originally purchased the land. Classic is claiming that Michael is new and he doesn't really know the rules. It's absolutely a case of false advertisement for the benefit and gain of a company. They falsely left out / omitted access and have not been able to sell it therefore are trying to now enforce something that was not advertised or shared with any of the surrounding owners. Additionally the company is bullying and sending people on the property that are locals, while claiming the easement is public. The easements however are not public easements, they are access easements for adjacent landowners. In this case lot 14 was never part of it and classic never even finished the road or attempted to. Now after tens of thousands of dollars of development they're trying to gain it's benefits.

  Business response

  06/08/2023

  We at Classic Country Land, LLC don’t take these situations lightly, that is why the owner and our attorney are involved. We do appreciate your business and we want our customers to be happy, but we have been in business since 1998 and have dealt with similar situations.  In this case, the plat has been recorded in Wayne County on 4/1/22 which was prior to your purchase. The surveys are always available on our website down below the plat map. I’m sure you saw this since you are so through and did your due diligence prior to purchase on 5/2/22.  You were also sent a Link to the survey ***************************************************************************************************************************************** * which is on our website on 4/5/22 (please see attached text showing confirmation) as that was prior to you purchasing as well. That recording information that is on the survey is on each of your contracts; but here it is for ease of reference.  Woodland Heights, (lot number & acreage input here) Classic Country Land, LLC plat recorded in ***** ******* ********, **** **** ** **** ***, recorded on April 21, 2022. There shall be a 20 foot easement around the perimeter of this parcel for utility and access purposes. By looking at the recorded survey, it’s clear that Lot 14 has access from the easement in question (see attached).  There is absolutely no bullying from Classic Country Land, LLC, the only bullying is coming from ******** **** *** and his buddies ****** ******* **** and ****** ****** ********* (see attached string of emails from ****) Part of their bullying tactic is to go onto every Public platform they can find and leave negative false comments about our company, but fortunately we have emails and text between Classic Country Land, LLC and **** *** to back up all of their false comments. There was only 1 person we sent out to the property. This gentleman was a potential customer who wanted to buy lot 14, he was on the public easement and NOT on ****s property. The problem is **** has his cabin in the middle of the public easement as so therefore he is claiming our customer was on his property. **** is not following the easements set forth in the contract or in the Covenants and is trying to bully his way into getting something that does not belong to him. We spoke with our surveyor, and he said that the easements are quite clear on the survey and will be happy to go out and remark the road easement along with re-staking lot 14 which is for sale. In order for the Surveyor to come out, we will have to remove the gate that **** and his buddies placed illegally across the public easement so our Surveyor can do his job. We have confirmed with our Attorney that **** has placed this gate Illegally and we can take it down. Please see all the attached and let us know if you need anything else.
  
  Regards
  Lori ******
  Operations Manager
  Classic Country Land, LLC

  Business response

  06/12/2023

  **** and his buddies, ****** ******* **** and ****** ****** ********* continue to write negative reviews all over the place by creating fake names, but basically saying the same stuff. This entire problem is about the easement they want to claim. We have already provided the survey showing the easement goes to lot 14 so they can NOT close it off as it is a public easement. I am now providing a before picture of the property before **** bought it and placed his cabin in the easement and planted crops. The before photo clearly shows the road going all the way to lot 14. I have also provided an after photo of ****s cabin blocking the easement and crops being planted to cover the road. We will not continue to defend ourselves, as I feel we have provided enough evidence to show who is really doing the bullying.  See attached. Our Attorney will take it from here.

  Customer response

  06/20/2023

  I am rejecting this response because:  Classic Country Land LLC is trying to turn the narrative and focus on an easement as the only problem. Firstly, yes we dispute the easement and as evidenced by the survey on their website and provided, The survey is not even signed and there is no information about where it is filed. We are absolutely indispute in dealing with attorneys at this point in regards to the easement. 

  This does not negate that classic country openly falsely advertised lot 14 as evidenced in the pictures provided. Supposedly out of thousands of lots this was the only one that they forgot to add an easement / additional access to publicly. Additionally classic continues to market lot 14 as having a place to put in RV or build a cabin, when the entire lot is at a 40% grade or higher. I have filed with the Federal trade commission, The state of Kentucky consumer protection, and the state of Texas consumer protection with false advertising claims. With a simple search you can find hundreds of others that have been duped by this company. 

  The Satellite imagery that they are trying to use does not depict the actual property. I have plenty of property photos and evidence I'll provide that shows there was no road by the time I took it over. 

  Lastly, we've had to file a cease and desist because classic continues to harass even after the cease and desist The owner belittled me about my current search for employment as a disabled veteran. I have provided those as well previous.  

  Classic is a predatory sales company and they expect people to come in with $99 down on the hopes that they lose their property. They look for people like us to beautify it and continue flipping it so they can sell it for more. They recently found out we were getting electricity and getting poles in and this is when all of this has started, they know they can get more money for our property now. We spent tens of thousands of dollars beautifying it and now they're trying to bully us into getting access which will not happen unless the courts agree otherwise. 

  They are extremely discriminatory and joked about me being a veteran and now are trying to say they didn't even know. My recommendation is run if you're looking at them. 

• Initial Complaint

  08/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  So today 8:22:22 I tried to purchase land through this company me and my fiance broke up but I like it out there so I decided that we were going to part ways and I was just going to buy property out there well I was told that I am not allowed to buy property out there because my ex fiance owes money on his land we are not married and I didn't exactly think that someone could break up and not buy land because their ex owes money they informed me that my name was put on documents where he was trying to purchase land this morning with mine and his name he told me he was trying to help but it looks to me like he was just trying to prevent me from purchasing land out there I have stuff out there I am a truck driver I am not home but once a month maybe sometimes 2 months I do not have anywhere to put my stuff so I was going to buy the land next door to him because we get along decent we're just not together so I'm wondering how it's legal for them to refuse to sell property to me while we are not married because he owes money on his land I tried to take it up with them and they said that I had to prove that I wasn't with him I have no way of proving that we aren't married so I don't have divorce papers how do you prove that you break up with a girlfriend how do you prove that you break up with a fiance there's nothing there to proof I just find it highly unfair and I feel like I am being discriminated against I feel like they think that he was there first and they're just taking his side and not allowing me to be out there I don't mind taking my business elsewhere I make $1,500 a week so if they want to lose that business that's fine I just think that what they're doing is illegal because nowhere it says that they have the right to refuse solely because they don't want to maybe they should put that disclaimer on their website they did refund my money but that does not help my predicament I live on a truck I have nowhere to put my stuff that is out near the properties

  Business response

  11/10/2022

  Business Response /* (1000, 7, 2022/09/07) */ In response to ***'s complaint: ***'s fiancé Don called and wanted to buy an additional lot from us in Wildwood . We explained to him that when you are behind in payments, we can't sell you another lot until you bring your existing lot current on payments. Don replied to us that he would just have his girlfriend call and buy the lot in her name then. The next morning, we received a track reservation from *** on the same lot Don wanted to buy, it had all of Don's information on it, and the down payment and doc fee were paid with Don's credit card. No one is being discriminated against here, they were just trying to buck the system by doing this and we don't allow it. As soon as we figured out what they were doing, the funds were refunded right away, and the lot was put back on the market. Please see attached tract reservation backing up what I said above. Please let us know if you have any additional questions. Consumer Response /* (3000, 9, 2022/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) They called him my fiance first off I explained that me and him had broken up as I stated in the text messages to the real estate agent that was taking the processing fees I put down Donald Hawkins for the referral bonus I explained that me and Donald had broken up we were going our separate ways and that I had liked it out there and I wanted my own piece of property I make anywhere from $1,500 to $2,500 a week I understand that Donald was behind on his payment that has nothing to do with me I work I pay bills I have children with me making as much as I do every week and I can submit proof if needed I don't think I would be behind on a $500 payment when in the last two weeks I have brought in $3,700 there should be no reason that the bill wasn't paid if I was paying it like I said me and him are not and never were married I had broken up with him because he has a girlfriend so yes he said that he was going to have his girlfriend put it in her name I am not the girlfriend I am an over the road truck driver he got a girlfriend while I was gone I found out about it I didn't really think I had to explain my personal life but it seems that even if I wanted property out there this company seems kind of shady things as they can withhold property due to somebody else owning on the property if that's the case I know three different property owners out there so the way I see it as if any of them on their property I'm not allowed to get property just because I know them that does not make much sense to me but that's apparently how they do business I was not trying to get around the system I was not trying to do anything other than get my own piece of property as of right now I have no idea if I would even want to do business with this company I don't see it as very fair Business Response /* (4000, 11, 2022/09/19) */ When a current customer wants to purchase another property, they must be current on what they already have. Mr. Hawkin's account was past due. (please see attached) All they had to do was bring that account current; but they didn't. We are not interested in people's personal lives. As a business, we have to make decisions that are sometimes in our best interest. We previously provided the form that showed both names on the request to purchase. It has been attached again for easy reference. Consumer Response /* (4200, 13, 2022/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) As you said current customers I am not a current customer on the property that Donald Hawkins has currently am I on that contract? The answer to that is no and when I texted Mike I explained to him that I put Donald on there as a referral it's not my fault that I didn't know where to put it as you see it does say how did you find out about us I told Mike that I didn't know where to put it I have the screenshots of the text messages that I put Donald down as a referral I don't want him on my feet so it was already explained before I was even putting in for the contract that I did not want Donald on the contract so it was explained before you guys even told me I wasn't allowed to have it because he's behind you don't need to know my personal business and that's why I'm not understanding I am not on the previous contract if I am please show me where because I did not sign any contracts and as I explained I wasn't trying to put him on my deed I was putting him as a referral Business Response /* (4000, 15, 2022/09/28) */ *** if you wish to buy a property from us then you are welcome to choose another property other than Wild Wood. Please contact us if you are interested. Consumer Response /* (2000, 17, 2022/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm coming to a compromise I wanted property in Wildwood I can understand if somebody don't want me out there and I'm not allowed to buy property out there I get it you guys are saying that I could buy property in another location which means that I'm allowed to buy property now and restricting me from buying property in Wildwood shows me that there's a conflict of interest and nothing more this is not just because you guys thought that I was jacking the system this is because someone said that they didn't want me to buy property out there because you guys have two tracks available but I'm starting to understand now thank you for coming to a compromise but I'm not buying any more property when I come out there I'll just see my friends that are out there and continue to live on my truck

• Initial Complaint

  06/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased a lot of land from Classic Country Land on 1/28/2022; we put $1000 down and made a monthly payment of $334.91, totaling $2334.64. At the time of the purchase we were told the road would soon be fixed to assure access to the land. We were also told the land was useable for our dreams of building a little home and having a hobby farm. It is now June, and the road has yet to be fixed. The damage on the road renders it impassable. Our own camper was damaged and the entire black water pipe was ripped from the undercarriage due to the deep pits and roots on the road; it caused hundreds of dollars of damage. Furthermore, we discovered that two logging companies had previously tried to log this property, but had given up and quit because their equipment kept getting stuck. The land is full of downed trees, ruts and soil damage from unethical logging practices. We believe we were lied to about this property and that Classic Country Land utilizes very unethical business practices to take advantage of people looking for land. We would like a full refund for our purchase to put this entire debacle behind us.

  Business response

  08/01/2022

  Business Response /* (1000, 6, 2022/06/17) */ Per our covenants (which are on our website and attached to the contract for deed they signed) maintenance on the easements is up to the land owners. It is also posted on the FAQ portion of our website. See below: 15. WHAT WILL THE ROAD SURFACE BE LIKE? Moore's Bend Rd is a maintained paved road granting access to Wild Wood, all other roads throughout the property are unmaintained dirt roads. Here is what our covenants state: Road Maintenance: The individual owners are responsible for road maintenance to private access roads. Deeded easements have been recorded for all roads. No commercial vehicles or heavy equipment are permitted to use the road. If it becomes necessary to permit such usage, and if any road damage is incurred because of said usage, the owners of said vehicles and/or equipment will be required to repair road back to original condition. If owners of said vehicles and/or equipment are not the property owners, then the property owner will ultimately be financially responsible for any damage done and no other owners will be required to contribute financially. Delivery trucks are permitted to use the access roads. Our refund policy can be found on our site here - http://www.classiccountryland.com/refund-policy Classic Country Land, LLC prides itself on customer satisfaction. All buyers should perform their research and due diligence prior to purchasing the land. Buyers are encouraged to make all inquiries prior to buying the property. Once the down payment and closing costs are processed, the contract will be sent out to be signed. At Classic Country Land, LLC, there is no pressure to buy. Before purchasing, the buyer has every opportunity to inform oneself about the property. Thus, under these circumstances, refunds cannot be offered unless a property cannot be conveyed to the buyer free and clear of financial liens, once the property is paid in full. We received calls from neighbors complaining about ****** & ****** **** claiming they are the ones that damaged the road. It has been very rainy in that area this spring and coming in/out on dirt roads during rain will damage them. We have agreed to do some work, but we can not do it when it is wet. It needs to dry out in order for the work to be done properly & last. We have someone hired and the work should be competed soon.

• Initial Complaint

  06/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  They refuse to return my $999.00 deposit after I had the opportunity to read the land lease.

  Business response

  07/15/2022

  Business Response /* (1000, 5, 2022/06/08) */ Contact Name and Title: Lori M***** Contact Phone: ************ Contact Email: *************************** ****** ******* bought this property on Monday May 31st. We didn't hear from him again until Saturday June 4th, which we are closed on the weekends so we didn't respond until Monday morning. Emma responded to him on Monday morning June 6th @ 9:36am asking if he would like her to call him and explain to him further about the financing, in which she had already done before he purchased the property. He replied back @9:43am no, I'm sorry your terms are to strict in what I can do on my land, you have too many hoops for me to jump through, and I can't do that and he asked for a refund. Emma responded back to him on June 6th @ 11:43am that a refund was issued. I'm not real sure why he felt he needed to do a BBB when the refund had already been issued, he was sent a text and an email stating the refund was done. Please see attached conversation between ****** and Emma and the receipt showing the date and time the refund was done. It also shows on the receipt that ****** was emailed a copy for his records. Please let me know if you have any other questions. Lori M***** Operations Manager Classic Country Land, LLC ***************** Consumer Response /* (2000, 7, 2022/06/13) */ Thank you very much, but my issue with Classic Country land has been settled.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩