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Complaint Details
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Initial Complaint
07/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
July 8, 2022. I had an appt. for AquaMax to fix my sprinkler system. When I made the appt, I told them my controller wasn't working and that it would turn on but not engage. When the repair person came they looked at it and said the controller was broken and wanted $120 for a service call. They said they don't repair them and it would be $425 to replace it. If they would have told me they didn't repair, I would never have agreed for them to come out and tell me what I already knew. I made an appt. for a repair. There was no repair. Five minutes to tell me something is broken and charge me $120 for the call is a very fraudulent business practice. I then made 4 calls on this same day to get resolution to this problem but went to voicemail every time and they just ghosted me. I would warn anyone to NEVER do business with this company.
Business response
08/18/2022
Business Response /* (1000, 7, 2022/07/08) */ We did not ghost her nor do we ghost anyone. Our phones are extremely busy this time of year and we are short staffed. We return calls as quickly as possibly and generally try to reach out within 24 hours. The service call was performed 7/7/2022 at approximately 9:30 AM. I personally spoke to her this morning, 7/8/2022 at approximately 7:30 AM when I received her message. I did not make note of the times she called but she left multiple messages. I explained to her that we can not determine what her issue is on the phone without making a service appointment to her home. As far as I know, there is not a company that can "repair" a controller. The only remedy to a controller not working is to replace it. We do not diagnose on the phone, we can only take the information and send out a technician to determine what the problem is. I did tell her that I would destroy the check she gave the technician. At this point, there was nothing else that we could do.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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