Complaints

• Initial Complaint

  04/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My mother and father are in their late 80's and both are ill. Last year their car was hit by another driver. It was allegedly minor damage. The driver is **** ******** insured by: ********* Home & Marine Insurance Co. P.O. Box 650293, Dallas, TX 75265. Claim# ******* ********** employees contacted on this matter: Michelle ************ Jessica ************** Ulanda ****** ************ Brown ************ Tyler ************** My parents car was sent for repair on January 31, 2023 to: Jimmy Fincher Body Shop 5827 Canyon Drive, Amarillo, TX 79110 806.353.3491 The body shop allegedly repaired the car but did more work than was authorized by the ********* Home & Marine Insurance Co. So now, apparently there is a conflict between the Insurance company and ******. ****** refuses to release my dad's car. My parent's are stressed out as they don't understand what is going on. ******, in negotiations with ********** on 4/7/2023, ranted, cursed, and hung up on the insurance company with no resolution. My father was told by the insurance adjuster that they would send my dad a check for his car by 4/13/2023 and to go to ****** and get his car! But my dad failed to ask what the amount would be. The initial claim to be paid was for an amount of $2510.55. ****** now wants $3462.62. As of 4/16/2023, no check has been received. And, we don't know what that amount will be. My father is too feeble to CONFRONT ****** especially considering the check may only be for the original amount of $2510.55. We do not want to get our family lawyer involved but my elderly parents are being victimized here. And, they need closure on this matter. None of this is their fault. We are wanting 2 things: 1. Have the insurance company pay ****** directly and resolve this issue since this is between them. 2. Let my parents have their car immediately!

  

  Business response

  06/15/2023

  The insurance company was originally contacted on 3/20/2023 with a supplement.  When the vehicle was disassembled more damage was found and this is why the supplement was submitted.  Several emails and phone calls were made to the insurance company with no response.  Finally on 4/14/2023 the insurance company responded.  The insurance company sent over a payment confirmation on 4/20/2023 for the amount owed and the vehicle was delivered to the customer on 4/21/2023.  The vehicle was released without payment on good faith and only a payment confirmation. 

  Customer response

  06/17/2023

  I have reviewed the business’ response and accept this resolution. 

• Initial Complaint

  05/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 04 2022, the vehicle was dropped at the body shop for auto body repair. was told ten days for the work to be done. Was not done and available for me to pick up until fourteen days later. We discussed beforehand about my circumstances, working out of state and would be leaving town on the 22 of April, he assured me that he only needed 10 days. I did not hear from him around that time frame so I called, he had no idea about the status and would call me later with an update. MR ******* never called. Waited a day and called back , believe it was a Friday he said all they had to do is put it back together and that it would be ready by end of business day for pick up. Asked if he would call me when it was ready, no call. The car was ready on Tuesday April 19 2022 mid day. I had requested they not use any sprays, gels conditioners on the interior as that would take the new smell/look of the interior. I have taking great care in preserving the natural new look since purchasing the vehicle and had used pressured air to dust the interior and or a moist cloth on a regular bases to prevent dust accumulation on surfaces and crevices. I DID NOT EXPECT THE SHOP WOULD NOT CARE IN TAKING CARE OF MY INTERIOR. SO CONSEQUENTLY I HAD TO HAVE THE INTERIOR CLEANED WITH WHAT EVER IT IS THEY USE AS THE INTERIOR WAS A MESS. IT APPERED AS IF THEY PERSONNELL HAD BEEN SITTING IN THE CAR WITH OUT PROTECTING AND CONSERVING THE INTERIOR. Now my car smells like chemicals and the leather squeaks and I slide in the seat (s). I no longer have the natural smell nor that natural new look. Even worse, I have discovered the body work to be poorly badly done. there are three small gauges left on the finish that were painted over. The fender well skirt is not installed correctly, and the bumper is loose and does not line up flush to the body. This needs to be corrected, but after critiquing the condition and not taking better care of the cars interior. Mr. ******* responded very ugly.

  

  Business response

  06/23/2022

  Business Response /* (1000, 8, 2022/05/31) */ We did repair Mr. ******'s 2014 Chevy Cruze. Every time Mr. ****** called, he made sure to tell us that he did not want the interior of the car cleaned after repairs. We informed Mr. ****** we needed to clean the car, since it is impossible to keep dust out during the repair process. Mr. ****** said he wanted us to just blow the vehicle out with air and did not want any chemicals used. When Mr. ****** picked up his vehicle, he got into an argument with Jimmy about the interior of the vehicle not being cleaned. I intervened and told Mr. ****** we would clean the few dust marks with a damp rag and not use any chemicals and to come back in an hour. All the interior dust marks were cleaned with only a damp rag and I walked over the vehicle with Mr. ******. Mr. ****** told me the outside repairs looked great but he was disappointed with the interior and I informed him this is why we detail every car after repairs are complete. I explained to him we have to be inside the car to disassemble interior trim panels and glass to repair the vehicle the correct way. Mr. ****** has not contacted the shop about incorrectly installed parts or the bumper not aligning correctly. We would be happy to address these issues if anything was done incorrectly on our end. Our goal is to restore vehicles back to pre accident condition after a loss. Consumer Response /* (3000, 10, 2022/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The problem here is that I took my car to this shop after speaking with Me. ***** thinking and expiring a profesional experience. I got neither in customer or most importantly workmanship. Why would anyone want to go back to this shop after being told right away as soon as you start critiquing to, now this are his words "GET HIM HIS KEYS AND GET THE **** OUT OF MY SHOP". I want this correct but I need an apology from Mr.Finch and have the person I dealt with after he stormed away telling me to get the **** out of his shop work with me on getting my car work corrected. Mr. ***** does not have the people's skills to be this line of work or at least be in the position to be dealing with the customers. Yes I did specifically ask for them not wipe the interior. , because the interior was still like new even had the smell. I never used conditioners or other products I would soft brushes and blown the interior with compressed air for dusting as other methods works the dust/dirt into the grain of the leather. Because I expected that they would take care of my car, did not expect what I saw. Do I was very unhappy to find out the of consideration and care for the cars interior. The reason I don't except his response is because I now know that I could have received better elsewhere. Again I will take my vehicle back to the shop if I can deal with his partner the person I spoke with in dealing with the interior issue and Mr. ***** owes me an apologies.

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