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          Business Profile

          Online Retailer

          NEO Sabers

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/16/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I made an online purchase at NeoSabers.com on Friday, April 5, 2024 for a Neosaber XRGB 3.0 Lightsaber kit. My order number is *****. Since that time, I reached out to them multiple times via email at ****************************** initially to find out when I could expect my order, as typically most online retailers contact their customers through email or text to let them know when an order has shipped and provide tracking information. That didn’t happen. When I received my order on Thursday, April 11, 2024, I carefully opened it up, did not find any packing slip, items list, or assembly instructions or operation manual or instructions. I called these phone numbers: ************ and ************ multiple times but never spoke to a live person. The 707 number was always busy and the 516 number is an internet “Google” phone number, so I left multiple messages. At this point I plan to return the kit, two separate boxes and would expect a full refund of $249 less a $20 restock fee for a total return of $229, within 7 to 10 business days. I have concerns as well that this may be an online scam due to the poor nature of the booklet included. No parts were labeled or numbered, no response via the telephone and minimal responses via email.

            Business response

            07/02/2024

            We apologize for the trouble.

            This issue has been resolved directly with the customer. He returned the saber and the refund was processed to him.

            Kindly see the attached documents.
            Thank you

            Customer response

            07/03/2024

            I have reviewed the business’ response and accept this resolution. 

          • Initial Complaint

            03/13/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Refund was never submitted to my bank account and no record is on file on any refund being applied after confirmation from merchant that the order was approved for partial refund.

            Business response

            04/15/2024

            Greetings,
            Hope you are doing well.

            We are writing regarding this complain. This order as been returned and refunded to this customer attached is also the proof of the refund.

            We have sent email to the customer for the confirmation but did not hear back from him
            We kindly request you to proceed accordingly with this complain.

            Let us know if any other details are required.

            Awaiting your response, we are.

            Customer response

            04/16/2024

            I have reviewed the business’ response and accept this resolution. 

          • Initial Complaint

            06/26/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            The scabbards purchased were not inspected by the manufacturer causing damage to my neo pixel blades. Reported immediately to the seller in a timely manner, and they keep shifting the blame to the customer. They made a contractual agreement to fix the issue, however they keep stalling with the information they already have been provided with. This has been going on since May 2023 until current. Replacement of the damaged neo pixel blades. And replacement of the 2 scabbards purchased required. Must be free of defects and burrs inside of scabbard.

            Business response

            07/28/2023

            Greetings,
            This is NEO Sabers, We are writing in response to the complaint files by Mr. ********.

            He ordered only 2 scabbards from us which caused a little damage to his blades. to resolve this issue we sent the 2 blades and 2 scabbards replacements immediately to resolve his issue.

            Later he wished to return the items, for which we agreed and offered him that we will refund him the shipping fee along with the order amount once the package is delivered. Please note that he kept the 2 blades and 2 replacement scabbards with him and only wish to return the originally ordered scabbards. 

            As we care for our customers satisfaction, we totally agreed to this too so that the issue can be resolved.

            Thank you.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Contact Information

          Amarillo, TX 79109-1621

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          Customer Complaints Summary

          4 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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