Garage Doors
O'Brien Garage DoorsHeadquarters
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Reviews
9 Customer Reviews
Review from Lisa J
1 star08/12/2024
O'Brien Garage Doors Horrible experience. Was given a time window of 9-12. At no point was I contacted that the technician was running late...i had to call at 1153 that the technician was running late....I asked if had time to run an errand i was told yes. So i left to go to the pharmacy and as soon as I got there i recieved an automated call that the technician was on the way (1207 pm)an would be rjere in about 30 min. I immediately went back home. He did not show up until 130 pm. After i had called twice. He should up with food in his mouth never apoligized and told me that was given an estimate. When I said he was 1 1/2 hours late from the estimate. He shrugged. His tone was rude left the impression that i was interrupted him and when i questioned the two minute estimate and some of the information I was given was different then what i was told in the office. The difference in the price was not the reason i will not use this company as 1) lack of communication. 2] uncaring staff 3) unreliabilityReview from Sherry K
1 star02/21/2024
These folks installed springs and plate kit with one year warranty. Less than a month later, the door crashed down and was sitting crooked, requiring boarding up to keep animals out of the garage. The door also made awful noises when trying to use. We called them and they sent another guy who made adjustments that lasted about four days. For the past two weeks, the door couldnt be used at all, which is a real inconvenience. Over the last several weeks we have called them six times and they dont even call back. Weve talked with another company that will come out and fix our door for us. We will never deal with this company again. They might be cheaper than other companies, but we chose to deal with a company that returns our calls and fixes the door properly.Review from Jeff S
1 star12/13/2023
A total rip off. These guys are con artists. They installed the absolute cheapest, noisiest garage door opener that exists, and charged me a grand total of $730. When I called on the phone they quoted me $599 complete with installation. I had a coupon for 20% off the service call, but the repairman wouldn't accept it because he said they were already giving me "free installation." I found the garage door opener online and it costs retail about $200. If I was getting free installation then the total should have been $200. How did I end up paying $730 then? It didn't even come with a keypad, but they would sell me one for an additional $120. Don't hire these guys, they will rip you off.Review from Julie G
1 star05/31/2023
Scheduled a repair with O'Brien. Waited all day for them to arrive. When I called, I got a response from the customer service rep that O'********************** 'called multiple times to confirm the arrival time and when they didn't get a response, rerouted the technician.' I checked my phone and I received one call from an unknown number, who left no message. Clearly, the technician did not want to come out that day. Get your service somewhere else folks, unless you have time to waste waiting for the arrival that will never happenReview from AJ H
1 star03/27/2023
Poor customer service. I have been waiting over one (1) month for their ** Contractor License Number for our community paperwork. Called today. Was promised by Price I would receive a call back by 5:00pm today. No call. Still waiting. You decided if this is proper customer serviceReview from Marilyn p
1 star12/05/2022
wish I could give zero. Charaged over $400 for useless 'work' . The opener motor needed to be replace. Easily diagnosed and replaced by another company.Review from Chandler A
1 star12/01/2022
This company is absolute trash. They charged $450 to replace the roller bearings on my garage. If you call around, this service should not cost more that $150. I even called this company, O'Brien, after the technician left and they even quoted me less than $150. A manager said he'd call me, that never happened. The repair didn't even fix my issue 100%.I have absolutely no trust in this company. I do not recommend. They should go out of business ASAP for scamming people like this.O'Brien states below to another customer review that "This comes from a place of honesty, integrity, and having our customers' best interest at heart." That is all BS! This company is dishonest scum.Review from Katherine R
1 star08/02/2022
Well they sent someone out finally for a maintenance check up- he said he usually installs doors and looked like a walking zombie- he then asked me for oil to lube the door, seriously he didnt have much left he said. I asked him to leave called company for 2 days and never returned my call.. I wouldnt let them touch or install a door for meReview from Jasmine P
1 star06/02/2022
I have called the company on a few different occasions over the past year to have part for garage door repaired and light fixed without any response to service calls. Although agent claimed to submit these requests nothing was ever done. Our doors and light still have issues and our doors barely made it two years! It was a waste of an upgrade.
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