Complaints

• Initial Complaint

  12/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am a homeowner with a property built by Antares Homes. Since moving into my home, I have experienced ongoing plumbing issues in the secondary bathroom. Despite multiple visits from plumbers, the problem has persisted.Recently, plumbers discovered that the issue stems from the use of a half ****** beneath the toilet, which was not disclosed to me at the time of purchase. The half ****** has caused repeated blockages and waste overflows, rendering the toilet unusable since September 2024.The plumber informed me that the use of a half ****** in a new build is highly unusual and inappropriate. As a result, the toilet will continue to malfunction unless the plumbing is repaired.I am requesting that Antares Homes:Repair the plumbing in the secondary bathroom to correct the issue caused by the half ******.Replace the tile flooring that will be damaged during the plumbing repair ********** the builder of a new home, Antares Homes is responsible for ensuring that all systems are properly installed and functional. The plumber assured me that I should not experience such issues in a newly constructed home.The estimated cost of plumbing repairs and retiling is several thousand dollars. However, as this defect originated from the construction process, I believe Antares Homes should cover the cost.

• Initial Complaint

  04/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchased a new built home from Antares on the 9th of September 2022. We had a couple issues the paint and sink, which the builder corrected very fast. Our latest issue is with the brick and stone work at the front of the house, entry way. The mortor was obviously mixed incorrectly and is now starting to crack away from the stones and ************ is unsightly and stands out because it is the very entry into the house. This is not just a couple places, it is all over. The warranty folks say it must seperate 1/8 of an inch before they will respond. 1/8 of an inch and these stones will fall off the wall. I think it is poor workmanship and should be repaired by the builder. Apparently their concrete workers donot understand concrete very well as is also evident in the numerous slab cracks as well. I don't think I would purchase from Antares again.

• Initial Complaint

  03/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought an Antares Home March*****. I have turned in ***************************** March *****- 3 have been completed. They tell you to turn in before your year is up to get items fixed and we are still dealing with these problems with no response. I turned them in again in Oct 2022 and no response.-My soap dish in master bath shower is broke and I turned it in the first week we moved in and was told to wait as you only get 1 repair for tile and chances are you will have more issues. We put silicone around it so that water would get behind the wall and cause more damage, turned a ticket in again in March 2023 and it still needs to be repaired -Missing cement mortar around our brick outside -Wood floors are popping -Front door has a crack and peeling -Numerous sheetrock issues where there are holes. -Door k**** broke On these request no response, so I turned them in again in Jan-2023 still no response. I reached out to the warranty department and no response. Have texted numerous times warranty / service and no response.

• Initial Complaint

  09/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchase a home from Antares Homes in June and quickly found numerous items to needed repaired or replacement. We filed two warranty reports for these items in July. We have had nothing resolved and have been given the run around by their warranty department. These are the items and problems we need resolved:- Our master tub has a large crack. The crack is hard to see unless you are right over it. We know that the crack had to be there at the time we closed or the tub was improperly installed because we have not used the tub or been in it other than when we had to clean up a large ant infestation in the tub. This is when we noticed the crack. Their warranty department says it is not their responsibility since we did not notice it prior to closing on the home.- We have two dead trees that died less than a month after we moved in despite us watering the yeard every night during this time. They refuse to replace the trees because of the weather conditions from this summer being extreme.-The sprinkler system does not cover the yard to water properly and some sprinkler heads are not set correctly. There are also exposed hoses from the sprinkler system on top of the lawn. They have not addressed this at all.-I mentioned the ant infestation earlier and we paid $300 to resolve this becuase we could not wait for their response. Our entire master bedroom closet and bathroom were covered with ants. They obviously do nothing to their new homes to prevent this.-Lastly, we have a piece of molding that fell off the kitchen cabinets the first day we were in the house when we opened a drawer. To this point, they have not resolved this and we are approaching 3 months.

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  For the last year, we have had ongoing issues with Antares Homes to professionally repair our ceiling between the Breakfast nook/family room. For a year, ***** in warranty explained that it would be fixed when the drywall company came back to complete the tub repair. The drywall company came to complete the work in April, but our ceiling was not repaired. ***** has now refused to answer calls, and I sent communication to several administrators in Antares Homes 9 days ago, and no one has responded via email or phone. This has been ongoing since last May 2021. We would like to have our ceiling repaired as promised, so that we can move on. It is NOT a cosmetic issue that resulted over time. It is an issue that was created by the unprofessional Antares Homes contractor repair from the ceiling beam drooping down and a noticeable indentation across the ceiling. The repair left a complete PATCH in the ceiling as shown in the pictures that needs to be professionally fixed. Antares Homes should be held responsible for improperly repairing our ceiling. Again, there has yet to be contact from Antares Leadership to address this matter and resolve appropriately. Their employee, *****, promised they would get it fixed, so it needs to be fixed. Pictures and email correspondence are attached.

  Business response

  06/06/2022

  Good afternoon,

   

  Our Warranty Manager(s) is meeting the Customer on 6/10.

   

  Respectfully,

   

  Tell us why here...

  Customer response

  06/10/2022

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Regards,
  
  
  ***********************

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We closed on our home in September 2021. It was a new build with Antares Homes. We have had nothing but problems when we have tried to put in a warranty ticket. I just can't believe a company that is so professional will act like huge cracks in my master bedroom on the ceiling was the latest discovery, crack tile appearing weekly from the kitchen to the bathroom, spots appearing from the ceiling, please to even ask about paint or caulk. I had to get someone to fix the toilet paper holder it fell off two months after we closed, towel rack was early March, just to name a few because I was told they will only come out once. But trust me they are vague with what will be fixed but I will suffer until September with these eyes sores . Did I mention the back door frame is cracked on the side. Baseboards are splitting in weird spots not where they are joined. Not sure what 100 point inspection they have but I got the 50 for sure. You just don't put bonuses over customer service we invested over 300k*************please do not buy the insulation magic show pick another builder so you will get to enjoy your home, not worry want will mess up next. I regret everyday I didn't go with the other choices we had.

  Business response

  04/18/2022

  Respectfully,

  Based on a review of our records, we see that the Customer has filed 5 warranty tickets with us.  We fixed 2 of the items, but did not fix 3 of the items.  We believe that the 3 items that were not fixed were either items that arose from damage upon or after move-in or were not warrantable per our warranty manual. 

  Also included in the 5 tickets were cosmetic items such as sheetrock cracks, splitting trim, and a garage texture issue.  We provide a one time touch up of cosmetic items for up to a year.  We encourage our Customers to wait to file for this one time touch up until close to the one year anniversary of the home closing so we can repair as many items as possible.  It is my understanding that the Customer seemed to be ok waiting for these touch *** until they filed the warranty ticket for these items near the end of their one year anniversary.  If the Customer wants us to come now for the one time touch up, we certainly will, we ask that the Customer make the request on the Warranty Portal.

  Finally, there are two items mentioned in the Customer's complaint that we have no record of in our Warranty Portal.....cracked tiles and a displaced towel rack.  We would ask the Customer to make the request via the Warranty Portal.

  Sincerely,

   

  Tell us why here...

• Initial Complaint

  04/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi,I am residing currently at address ******************************************************. My house was built in 2021 and I closed it in Feb 2021. I was having multiple issues in this 1 year 2 month period in my house built by Antares Homes but what happened on 04/04/2022 was extreme. That day there was a huge storm and my house was leaking from multiple places.One of my front facing windows was completely leaking, like from entire places where there is a window. Here is a picture of that:1.jpg Now, the builder is saying they cannot do anything to fix this because my 1 year warranty expired. However, I want to bring to your attention that before I closed my home I had identified an issue in the window and I was told it will get fixed and they asked me to go for closing. However, it seems like all they did to fix that window issue at that time was caulking rather than fixing the gap permanently which now caused water to flow in badly.Here is the picture proof which I had sent to them as well during the time of build the home when it was not closed:2.jpg This clearly shows the builders' poor workmanship to build the house where even older houses next to me built by some other builder are facing no issue. Builder told me if it was an issue it could have happened previously but the rainfall and wind storm of last time was really bad and was facing mainly in the direction where my window was facing.In this situation they are raising their hands saying it is not their issue at all but this is something I have identified before closing and I was tricked somehow by patching those fixes temporarily which now is becoming a major issue for me. I want help here to get this fix as a builder's responsibility. Following are some email screenshots where the builder pressurized me to close home without re-inspection of all these issues. 3.png 4.png Hoping to get some help.Regards,Aman

  Business response

  04/18/2022

  Hi,

  Our Warranty Manager is meeting with the Customer today to further investigate the leak.

  thanks Tell us why here...

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