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Business Profile

Apartments

Ellwood at Lake Travis

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Status
Complaint Type
  • Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I had my rent payment set on automatic payment. Weeks before rent was due, I changed to method of payment to a new bank account and it was set as the default method. They proceeded with withdraw from the previous account and not the new account selected. When i called them, they said there was nothing they could do and to call my bank. My bank said the only thing they could do was reverse the payment. So this is what I did. Now i have a nonsufficient fee or reversal charge along with overdraft fees that they say I am responsible for. The manager never responded to my email or would come to the phone to discuss their error in drafting payment. They told me they could not remove the extra charges. So, basically told me I had to pay for their mistake. This place is so unprofessional and unwilling to accept accountability for their mistake. I want to be reimbursed for the extra charges they created.
  • Complaint Type:
    Order Issues
    Status:
    Unanswered
    I have had an issue with a neighbor next door playing their music/tv shows too loud and having such loud conversations and screaming that I can hear expletive words through the wall. I have called on at least 10 separate occasions, came in and discussed with office staff 4 times. I have bought headphones, a sound machine, and have even left my apartment on many occasions due to the loud noise. I have been told that he has been spoken to about the issue multiple times with no improvement from his end with the noise level.I met with the property manager in January and was told I would hear the plan for a solution Monday January 23 at the latest. Unfortunately, I have yet to receive a solution from here.When contacted at the end of April she told me she would respond by end of week. I did not hear a response so I requested that she please respond with a solution. She responded in a very rude and unprofessional manner making it out to be that I am the problem.I was told that both the resident in question and me are 'good' residents. A good resident follows the community guidelines signed upon agreeing to the lease. A good resident abides by the expectations of the complex. In this case the resident is not abiding by those rules and nothing is being done to fix the issue.Today, I also spoke to the assistant property manager nd was told nothing could be done. That he would not even go with me to that apartment to hear the noise level in question so as to have a first hand account. I was told that he was sorry I felt the lease was being broken and would not admit to breaking the lease. It was an unprofessional and rude conversation to a paying customer. I am including the community guidelines( section 33) that are a part of my signed lease that are not being withheld.
  • Complaint Type:
    Product Issues
    Status:
    Answered
    I applied for a apartment here, as I have applied at many apartments in the last month, before I applied I asked the Property manager *************************** if I was denied would I receive my deposit back she stated yes, I was denied. I then emailed ******* to verify that I would indeed be getting my deposit back and she emailed back stating yes. It has been a week and when I asked about it the accounting team stated that they will not give back the deposit. They are not entitled to keep a deposit they can keep app and admin fees not deposits under Section ****** of the ***** Property Code. I will be suing if I do not get my deposit back.

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