Complaints

• Initial Complaint

  11/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am filing this complaint regarding Sulekha US LLCs handling of a recent booking I made for the ***** ******** Live Event in ********** (Order #*******), initially scheduled for September 14, 2024. I purchased two silver tickets totaling $111.66. However, the event was later rescheduled to November 3, 2024, and I attempted to confirm this change with the organizer, as no further updates or confirmation were provided. Despite multiple attempts to contact the organizer by email and phone, I received no response. On November 2nd, I spoke briefly with the organizer, who assured me he would follow up within an hour but ultimately did not, and the event did not take place on the rescheduled date. I reached out to Sulekha US LLC to request a refund, given the lack of communication and failure to fulfill the event. Instead of addressing my concern, Sulekha advised me to contact the event organizers directly. This is unreasonable, as the organizers are entirely unresponsive, and the event was never held. I am seeking Sulekhas accountability in this matter, as I purchased the tickets through their platform. Sulekha should take responsibility for refunding the $111.66 I paid, given that the event was canceled without notice, and all attempts to obtain clarification were ignored. Please assist in resolving this issue, as I believe I am entitled to a full refund for an event that did not occur, and Sulekha has not provided adequate support or recourse. Thank you for your attention to this matter. **Complainants Contact Information:** Name: ******** ***** Email: *********************** Phone: ************

  Business response

  12/06/2024

  Hi Sir,

  We are writing to inform you that we have processed the refund as requested. Please find the refund receipt attached.

• Initial Complaint

  09/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of Transaction: 05-14-2024 Amount $: ******* File for refund in July as this show was cancelled by Sulekha in July 2024and moved to a future date in November 2024, as per their rules if they cancel the shows they promised the refund in 10 business days. It is more than 2 months and I have nor received my refund. I have repeatedly tried to reach ******* from their website by filing web form. There is no phone support and nobody picks up phone, even the call time is within their operation hours. The line is put down by automated wrongful message: call during business ******** will be a great help from BBB if you can pursue them to release my refund amount in full.Thanks for your help.

  Business response

  09/12/2024

  Hi SIr,

  We have processed refund.
  

  Please find the attachment.
  

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought ticket for Badshah show but it was cancelled. Sulekha did not refund me the full amount and kept a hefty sum in the name of service charges to itself. Upon multiple contacts got no response or resolution from them.

  Business response

  06/26/2024

  Dear ***********************,

  
  Thank you for reaching out regarding your concern about the service fee.

  
  We understand your frustration and appreciate your feedback. However, we would like to inform you that the service fee is non-refundable. This policy was clearly stated in the terms and conditions at the time of your ticket purchase.

  
  If you have any other questions or need further assistance, please feel free to contact us.

  
  Thank you for your understanding.
  

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have paid 200$ for the **** training advertised by **.sulekha.com. sulekha forwarded me a training program provided by Varo-IT. I paid $200 zelle but I never got a training or refund. sulekha and Varo-IT stopped taking my phone calls and email responses.

  Business response

  01/22/2024

  Hi Sir,

  We have checked with ******** institute and they said they have processed refund.

   

  Customer response

  01/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  10/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought an ********** for real estate business around 25th September 2023, and was unable to get any ads posted on their platform and was unable to reach their customer service via emails or phone calls, later their sales team called to sell even a better package , then denied and I explained by pain, they raised customer service call, yet they have not enabled me to post ads, So i have requested a refund but they denied saying its not refundable, now I end up paying $126 for nothing. its totally a scam.

  Business response

  10/31/2023

  Hi Sir,

  We have processed refund to the customer and attached refund receipt.
  

  Customer response

  10/31/2023

  Complaint: 20781929
  
  I am rejecting this response because:, they still hold my data, some one searching for my name lands on their page with Sulekha's phone number, this is Identity theft, 

  and Why the refund was not given when had conversation with Sulekha's support team, why now? If folks don't have knowledge of this process they are at loot.
  
  Regards,
  
  *******************************

  Business response

  10/31/2023

  Hi SIr,

  we have processed refund since the customer is not happy with service and also we have not keeping any contact details of the customers.
  

   

  Customer response

  11/07/2023

  Complaint: 20781929
  
  I am rejecting this response because:

   

  Raised a complaint about services charged that were not delivered and have my Information on their website pointing to their own phone number, without my permissions. The refund was given, and claimed that my information is deleted, but still see it on their site. ******************************************************************************
  
  Regards,
  
  *******************************

  Business response

  11/13/2023

  Hi Sir,

  We have removed the contact details.

   

  Customer response

  11/15/2023

  Complaint: 20781929
  
  I am rejecting this response because: My information is still being advertised , pls dont make false claims

  attached a screen shot. Deleting should not re-surface, its damaging as the information is wrong.
  
  Regards,
  
  *******************************

  Business response

  11/17/2023

  Hi Sir,

  We have removed the contact details.

  Please send me the *** to check.
  

  Customer response

  11/21/2023

  Complaint: 20781929
  
  I am rejecting this response because:

  Just googling my name along with Sulekha gives multiple pages of information one of them is below

  ***********************************************************************************************
  
  Regards,
  
  *******************************

  Business response

  12/18/2023

  Hi Sir,

  We have removed the Ad.

  There won't be any details.

  Customer response

  12/18/2023

  Complaint: 20781929
  
  I am rejecting this response because:
  
  I found one more place, why don't you search internally and remove every where.
  *********************************************************************************************

  
  Regards,
  
  *******************************

• Initial Complaint

  10/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Good Morning My name is ******* and I purchased 2 tickets for Garba on Friday 10/6/23 received only one confirmation email with 2 tickets but was double charged . so I contacted customer care they advised me to send and email . Can you please review information & please refund me for those charges below I have attached the statement from my bank . Please let me know how this can be resolved thanks have a nice day .

• Initial Complaint

  09/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  sulekha.com is collection buyer and seller inforamation by using my license on their website without my authorisation. they have put my info and their phone number. i requested them few months back to remove it. they said they will take it down. But it is still there as of today. I seek compesation from them.*****************************************************************************************************************************************'s%20agent%2C%20seller's%20agent%2C%*******%20time%20home above it link for proof.

  Business response

  09/15/2023

  Hi Sir,

  We have removed the advertisement.
  

• Initial Complaint

  08/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Such a scam! Takes money with no direct leads for services. Worst customer service you can think of.

  Business response

  09/01/2023

  Hi ***,

  we are not able to find the details, please provide more details of the customer so that we can look into it.

  Thank you.
  

• Initial Complaint

  08/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We bought 2 tickets for an event in ******, ************* area for some ****** artists on August 11,2023. We bought tickets on July 21, we charged $158 tickets and additional $9 as service charge. When we reached the venue on the day we found that event was cancelled but they didnt bother to contact us by any means, and $158 was refunded to the credit card. This is fraud company

  Business response

  08/17/2023

  Hi ***,

  As per our records, we have taken all necessary steps to inform the customer, Mr. **********;********* about the cancellation of the event in question. A notification was sent to his registered email address on 27th July and an announcement was also posted on our official website.

  And also we have processed refund to the all customers.

  Please find the attachment.

   

  Regards,

  R ***********

• Initial Complaint

  05/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had made a reservation for show tickets via Sulekha.com, but unfortunately, the organizers decided to cancel the show. As a result, the refund amount I received does not match the initial amount charged. When I contacted Sulekha regarding the discrepancy in the refund, they informed me that their fee of $38.80 is non-refundable due to certain incurred charges. According to the representative I spoke with, these charges were justified as back charges. However, I find it unreasonable to have such a large fee of $38.80 for 8 tickets of $69.00 each. I intend to address this matter with the Better Business Bureau to challenge these policies that go against consumer protection. It is unfair for consumers to bear the financial burden when event organizers or any third party cancels the event. I wish to dispute the difference in the refund amount for the total of 8 tickets I purchased through Sulekha.com and request a complete refund from them. I have attached all the receipts for the transaction, along with a snapshot of the bank statement showing the transaction amount.

  Business response

  05/17/2023

  Hi sir,
  We have processed refund for service fee.
  
  R ***********

  Customer response

  05/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩