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          Business Profile

          Electronic Power Supplies

          Laptop Charger Factory

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Electronic Power Supplies.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/20/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            Order Number: ***** Date ordered Monday 05 December 2022 Product: 1 x Original 100W 5.2A **** ACDP-100N01 AC ************* Charger.As instructed I paid ** ***** ************************** December Paypal advised me that the item had been sent with a Tracking number YT2234121272057222.To date I confirm that I have still NOT received the item I ordered.Would you therefore kindly please investigate this matter immediately and even send me another one if you have to. Thank you, *************************

            Business response

            12/30/2022

            Hi there,

            Thank you for contacting us.
            We have checked all the information provided by the customer but we are not getting any results.
            The name, email address and shipping address are not found in the system, so we think that the customer has ordered from diffent vendor.
            Our order number also contains 7 digits and the customer provided 4 digits only.
            We are requiring a copy of the receipt from the customer so we can investigate further.

            Thanks and Regards,
            Laptop Charger Factory

            Customer response

            01/04/2023

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Regards,

            *************************

            Please note that have previously responded twice since 20th December informing you that I have now received the product safely. Please CANCEL the complaint as no further action is required.

            Thank you, 

            *************************

            4th January 2023

          • Initial Complaint

            09/21/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Ordered a charger for **** Inspiron15(model number n5050) on 9/13/22. Price is $35.99. ****** said it was in stock,guaranteed to work and guaranteed delivery by 9/21/22. I got an email that a shipping label was created on 9/14/22 with ********************** tracking number. Tracking number shows not delivered to carrier. After repeated contact I was told to wait 24 to 48 hours(2 times). Today I was told that it was probably stolen or lost and to wait 3 more days. My question is how can it be lost or stolen if it hasn't been shipped yet? It's so far been a runaround. I wished that I'd checked their reviews before I ordered. I would like my product or a full refund. I'm sick of typing the same information on chat to a different person each time. A terrible company to do business with.

            Business response

            09/21/2022

            Hi There,

             

            We have already arranged a reshipment of this order today and will try our level best to get this delivered within 2 or max * days as it was lost in the post as what we were informed by usps.

             

            Inconvenience caused to customer is deeply regretted.

             

            Thanks!

            *****

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          709 W. 22nd St. Ste 310

          Austin, TX 78705

          Visit Website
          (844) 814-6514

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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