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          Business Profile

          Erectile Dysfunction

          Rugiet Men

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Erectile Dysfunction.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/26/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            This pharmaceutical product should be kept at or below 73 degrees, It is shipped in a chilled container. The shipper misdirected the package to who knows where, now. It was dumped in **. **************** from ********************** and *** not communicating. My money hasn't been refunded, New product was not shipped. Rug iet customer service not responding.

            Business response

            07/29/2024

            Hello,

            I hope you had a nice weekend! My name is *********, and I'm the Director of Customer Experience at **********************. Thank you for sharing your experience and allowing us the opportunity to make this right. Please know that we're committed to each of our customers having an exceptional experience, and I'm happy to help in any way I can.

            I am so sorry to hear about any frustration. I looked into this, and I see that my colleagues were able to assist you with your concerns. Note that your replacement order is arriving today via **** and for the inconvenience, our team has applied a $20 credit to your Rugiet account. This credit will automatically apply to your next order that processes.

            We value your business and hope that we were able to fully resolve any concerns. If there is anything else I can do to help, please let me know. 

            Best,

            *********

          • Initial Complaint

            03/27/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            Ive been purchasing this ED ******* that boasts great results. This is the second order that has fallen far short of even minimal affects.When I text them they defer to a doctor that is difficult to contact. Now Im out over &******.

            Business response

            04/20/2024

            Hi ******************,

            First and foremost let me apologize for the delayed response this is not acceptable on our end and we absolutely want to make this right for you. I can see that you did place two orders after this however nothing recently and we want ensure we do everything in our power to make this right and most importantly that your customized medication is working for you. 

            I will personally be reaching out to you on Monday morning to see what we can do to get this corrected especially due to the lack of response on our end and again our apologies.

            Warm Regards,

            *************************

            Customer Experience Manager 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          310 Comal St Ste 200

          Austin, TX 78702

          Visit Website
          (855) 581-9620

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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