Gastroenterologist
Austin GastroenterologyFind BBB Accredited Businesses in Gastroenterologist.
Reviews
2 Customer Reviews
Review from JC K
1 star07/02/2024
They are fraudulent!Up-charging on a 100% preventative service To whom it may concern:I recently went for a consultation for a preventative service, specifically a colonoscopy. It's not something anyone looks forward to, right? Given my financial struggles, I went because the procedure was fully covered. Otherwise, I wouldn't have even scheduled the appointment.However, I received a bill for $176.00 for the consultation. When I called the office, they said it was because I mentioned celiac disease and the PA discussed celiac testing with me. Apparently, they coded it based on that discussion.Am I supposed to bring an attorney to my doctor's ************ to ensure I don't say something that results in a chargeable appointment instead of a fully covered service? I've been eating gluten-free for years and have no interest in celiac testing; I wasnt seeking information about it. I told the doctor I was there because of my age and that my digestion had improved since my last colonoscopy.This clinic up-charged me without notifying me of any extra costs. I believe this is fraudulent and a poor business practice. I requested a refund, but they told me it was already coded. This is especially upsetting because my financial situation is diremy family and I only have $276 a month for food. If I were a millionaire in ********, maybe an upcharge wouldn't matter, but we need every ***** right now.My daughter went to the clinic to discuss this issue because it was so upsetting for me, and they sent it back for review, reducing it to $112.00. I'm formally filing a complaint about this unfair treatment. This is unacceptable!Austin Gastroenterology you are crooks and should be ashamed of yourselves.Review from Rebecca S
2 stars08/08/2022
I had a telehealth consultation which lasted ************************************************************************** a rush to get off the call. Now, I am being overcharged for a "***** min" visit - this is what my **** says.I have tried calling the number listed that says "for billing questions, please call", but no one answers. I have left a voicemail with my name and contact info and no one has called me back in about a month.Basically, they are overcharging and taking advantage of people by not answering their phone and not having any other way to contact them. I do not recommend this medical business.
Austin Gastroenterology Response
08/08/2022
We are very sorry to hear about your experience but we thank you for bringing it to our attention as it helps us improve. Our business office is aware of the situation and will be reaching out to assist you.
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