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          Business Profile

          Gun Dealers

          Bakobox

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Gun Dealers.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/12/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I sent Bakobox.com approximately $176. On Sept. 27 2022 via Wire transfer. My bank confirmed that their bank received the funds that same day. When I finished my order online on September 26. I tried to pay with a credit card but I got an email from them saying that they were not accepting credit cards at this time and that I needed to do a wire transfer, which I did. I called and talked with their representative several times and they kept saying that I will receive a tracking number but I never have. I was told that they use a freight company out of ***** called KTM. Now when I call they do not answer the phone and they also don't respond to my email. I simply want the merchandise that I ordered or my money back. Thank you for your help.

          • Initial Complaint

            10/04/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On 9/23/22 I sent an order to buy 8 boxes of rifle ammo from Bakobox, which is supposed to be a well known firearms/ammo provider. Payment was made the same day through Cash App, for $240 (applied to order #*****). On Tuesday (9/27/22) I was sent a tracking notification by a freight provider (*** Cargo), informing me how this will deliver by 9/30/22. I sent a $100 payment to a rep at *** to cover the $32.70 freight payment in advance, via cash app, with the *** rep promising to refund the balance upon delivery.On Monday (10/3/22) I was sent another tracking notification by *** Cargo, informing me how I need to pay $22 for customs clearance, then another $464 to purchase a US Customs Border Protection clearance Tag Seal, and then I'll be refunded upon delivery to my home. I've reached out to *** and they kept pushing me to pay these fees which I won't, as this is a scam. I reached out to Bakobox about this issue, asking to send a new shipment to me via *** (and file a lost claim with ***), which they refuse to do and said this is not their problem, despite how they're the ones who hired this freight provider.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          2545 Brockton Dr #100

          Austin, TX 78758

          (409) 444-2142

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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