Business Profile
Medical Lab and Testing
Clinical Pathology Laboratories, Inc.This business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
09/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My Mom (*******************, DOB 1/1/1962) and dad (MD *********************, DOB 1/1/1951) don't have any income. They live with me. So they got Lone Star Circle of Care Level 1 benefit. Per this benefit, their lab tests are included in a $20 co-pay for a Doctor's visit. After their doctor's visit, we got several bills from CPL as Lone Star sent their lab work to CPL. I submitted all the bills to Lone Star. Their billing department took care of those bills. But still, we are getting those bills several times. Then I talked with Lone Star; they told me they took care of those and not to give any money to CPL. Now CPL sent those bills to collection even though they already got money from Lone Star. I need to resolve the collection scenario. All the bills are on my parent's name.Business response
09/25/2023
Thank you for your feedback. I have reached out to LSCC and they have confirmed the charges should be billed to their office. The billing has been updated and charges have been updated. There is nothing further due from the patients. We appreciate your help in resolving these issues and thank you for bringing this matter to our attention.Customer response
09/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**************************Initial Complaint
07/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Darn it BBB I filed I need to file a complaint against y'all too I typed up my entire complaint I then go to attach a file and it kicked me back to the start talking about it looks like you started a complaint then I click okay and it erased all my typing grrrr Anyway please fix that Dear bbb of ***** I received a third notice from CPI labs it looks tacky and has a few errors it is mentioning a balance of $305.75 saying my insurance did not pay I never got notice 1 or 2 so that alone getting a third notice trying to demand a payment does not sit well with me specially when I never dealt with them they give an account # ******** Please help me get rid of these evil scammers trying to fish me out for information or money Not today Satan Thank you I need confirmation plus an apology my insurance pays all bills when they are presented I pay hundreds in insurance monthly.Also send a copy of my complaint to other governing agencies there not to your attorney general I don't like your representatives in DCBusiness response
07/14/2023
Thank you for your correspondence. The complaint and account has been reviewed and charges were denied by the patient's carrier as routine testing is not covered by their plan. The patient should reach out to their insurance carrier for specific provisions regarding their insurance plan. Our statement vendor showed no deficiencies in mailings and all statements were sent to the address listed in the complaint. As a courtesy, the patient may contact our office for discount options available to the account. We appreciate you bringing this matter to our attention.Initial Complaint
07/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Acct #********. I am receiving a bill for ****** that doesn't really explain why I allegedly owe that money. It says the tests were not approved by *****. Why were they done if the doctor knew what insurance I have? This seems scammy to me.Business response
07/12/2023
Thank you for your correspondence. I have reviewed the account and complaint and the "not approved" amounts are the amounts written off due to PPO discounting. Aetna applied $107.37 to the patient's deductible, which is the amount currently being billed. The patient should reach out to Aetna for further clarity on the deductible applied if necessary.Customer response
07/12/2023
Complaint: 20289824
I am rejecting this response because: It is unacceptable.
Regards,
***************************Initial Complaint
06/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On March 30, 2023 I did a toxicology screen at my doctors office , for which I paid a copay and therefore Clinical Pathology Labs was not to bill me. This has happened before and my doctors office said they , Clinical Pathology Labs, were not supposed to bill me too. I have tried to resolve this, but once again have gotten no resolution. This is a mistake Clinical pathology labratories seems to continue to make.Business response
08/01/2023
Thank you for your correspondence. The account was billed to the requesting client on 07/31/2023 and there is no longer a balance due from the patient. We apologize for any inconvenience caused and appreciate you bringing this matter to our attention.Initial Complaint
06/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
FOR SOME UNKNOWN REASON I AM BEING BILLED SEPARATELY FOR LABS DONE ON THE SAME DAY. I AM BEING CHARGED $10 FOR 3 DIFFERENT BILLS THUS FAR AND IT'S FOR THE EXACT SAME DATE OF SERVICE AND I HAVE MADE NUMEROUS ATTEMPTS TO RESOLVE THIS ISSUE WITH MY INSURANCE AS WELL AS WITH THIS LAB. NO ONE HAS RESPONDED.Business response
06/28/2023
Thank you for your correspondence. I have reviewed the complaint and accounts and found there were 4 different dates of service/accounts found. ************* carrier indicated a $10 cost share on each as the patient's responsibility. Each date of service creates a new account, which is why there are 4 remaining outstanding accounts with $10 patient responsibility balances. The patient should reach out to their insurance carrier for additional information on copay/coinsurance cost share amounts. Thank you for bringing this matter to our attention.Initial Complaint
06/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Just received a statement about how "perhaps you doctor did not tell you that a specimen was sent to **" from a doctor that I didn't even see (***********************.) My health insurance is subsidized because I am too poor to afford another option, and I wouldn't have consented to such testing if I had known there was going to be an additional bill coming my way. Just an entire row of p11 not approved for 6/14/23. And from what I've learned from doing research on him, ************** is a hack with a habit of doing unnecessary c*** anyway and I'm frankly glad I'm switching to another doctor's ****** soon. If I hadn't already scheduled that, this would be the last straw.Business response
06/28/2023
Thank you for your feedback and for bringing this matter to our attention. The ordering physician on your laboratory report has been corrected, and the remaining balance owed is a part of your deductible from your insurance provider. If you would like to set up a payment schedule, please contact our billing departmentInitial Complaint
06/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been to the doctors a few times in the last year to get some labs done. My doctor sends my labs to Clinical Pathology Laboratories and every time, I get a **** saying my name on the insurance does not match the name in their system. Every time, I have to call and go through the whole ordeal of explaining the issue and asking them to fix it. This time, I have not been able to get anyone on the phone. I am put on hold for extended periods of time and no one answers. The bill is now about to go to collections because I cannot get someone on the phone from Clinical Pathology Laboratories to fix the issue. This issue should have been fixed the first time I called, and I should not be penalized because they are lacking an adequate amount of employees to answer the phone.Business response
06/26/2023
Thank you for your correspondence. I have researched the patient name and found one account that was sent through insurance and the balance paid by the patient 06/13/2023. CPL receives all its billing information from the requisition submitted with the sample(s) for testing. This information would have to be update and accurate each time testing is requested. CPL does not keep ongoing patient files and requires up to date billing demographic information each time lab work is requested. Its recommended the patient contact their physician's office and ensure their electronic record has the most up to date accurate information on file. Thank you again for bringing this matter to our attention.Initial Complaint
05/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Submitted multiple claims to my insurance and is charging me more than the service provided. I want them to explain charges and correct the billing.Business response
05/31/2023
Thank you for your correspondence. The account was originally 769.30. Insurance was billed and a deductible of ***** was applied by the carrier and noted as patient responsibility. The patient should contact their insurance carrier regarding deductible applied charges. Thank youCustomer response
06/01/2023
Complaint: 20117300
I am rejecting this response because: I asked them to provide a detailed billing report and they only presented a total amount. My insurance received 3 claims and I need to provide them with that was done. I need the billing details of what they charged me for.
Regards,
*****************************Business response
06/02/2023
An itemized statement will be sent to the address we have on file.Customer response
06/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
04/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a bill from Clinical Pathology Laboratories **** but paid my *********** for the pathology report fee at the time I had a mole removed. I believe this company is trying to scam me for more money. They are billing me $145 but like I wrote above I paid the dr ****** already. Im not sure what to do at this point.Business response
05/01/2023
Thank you for your correspondence. The referring physician's office has reached out on 04/25/2023 and requested the services be billed to their account. We have rebilled the account and there is nothing further due from the patient for the account ending in 6434. We appreciate you bringing this matter to our attention.Customer response
05/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
03/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
CPL needs to re-file an insurance claim. My doctor sent in the updated information that was needed. CPL refuses to re-file, and the customer representative just tells me that it is under review. They say I need to call back in 90 days. However, I keep getting past due notices for over $600. This will soon affect my credit, so it needs to get fixed. All they need to do is re-file with my insurance, and they will get paid. It is really that simple.Business response
03/06/2023
Thank you for your correspondence. The complaint has been reviewed and a claim will be resubmitted to the carrier today. The carrier previously denied the charge as not covered. Updated information was received and will be submitted to the carrier. Thank you for bringing this matter to our attention.
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Customer Complaints Summary
34 total complaints in the last 3 years.
8 complaints closed in the last 12 months.
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