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          Business Profile

          Motorcycle Supplies

          Speedy Star USA

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Motorcycle Supplies.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/05/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I ordered a Jacket for $199.00 on the 26 of June ***** and they advertise 4 to 5 day shipping I have called them three time and sent 4 emails and no repsonse I think they have ripped me off I will be filing criminal case tomorrow they told me that it would be fulfilled today and still nothing and no one ressponds!!!

            Business response

            07/15/2023

            Hello,

            This is **** from speedystarusa.

            Thank you for reaching out to us.

            This order was delayed by 2 days above the standard ship time since our office was closed for July 4 holiday on Monday and Tuesday.

            But rest assured this issue was already sorted for the buyer. The item is already delivered as of July 10 2023 and we have confirmed the status with the buyer.

            The tracking number again is DHL 2000362486. Also attaching the *** for you.

            Please let us know if the buyer may have any other questions or concerns.

            Thank you for your business and have a good day ahead.

            Customer response

            07/17/2023

            As you can  see the seller lied the **** had nothing to do with the package and the package was not two days late but over 14 days late and the package din't come from ***** it came from ********

             

             

             

            Complaint: 20270601

            I am rejecting this response because:

            Regards,

            *******************************

            Business response

            07/18/2023

            Looks like this order has been delivered as of July 10. Please note that some orders are sent to vendors from our office in ******. Since we were closed for the holiday, there was a delay. But it has been delivered now as confirmed by the customer. Thank you for your patience.

            Please feel free to reach out to us for any questions or concerns. 

          • Initial Complaint

            03/10/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            Hello, I made a purchase on the website on February.12.2023 in the amount of $199.00. Confirmation number E4N8UACF0. Shipping to ***************************************************************. I have yet to receive the jacket or a refund. I have left 4 voice messages and two emails with no return call or email. At this point, if I can't receive my merchandise, please help me get the refund sent back to my card ending in ****.

            Business response

            04/20/2023

            Hello,

            Hope you are well. We apologize for the delay but looks like this order has been delivered since March 2023. Initially it took some a few days to process the order since March is a busy time for us due to spring season. But the jacket delivered last month as per the attached POD. Again the tracking number is ********** express service. We appreciate your patience and hope you like the product. If you need any extra information, please do not hesitate to contact us again. You can also email us at *******************************.

            Thanks for being our customer and ride safe.

            ******* from speedystarusa

            Customer response

            05/01/2023

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Regards,

            ***************************

          • Initial Complaint

            02/14/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I ordered a motorcycle jacket from Speedystar on 1/16/2023. I received 2 emails stating that I will receive a tracking number on Tuesday and week later. Never received one. I reached and said it would be that Friday. I have not received any info and it's been a month. Paid ******. I have emailed numerous times and left voicemessages. I have called to get a recording 9 times. I messaged on there page. NOTHING . This is not. We feel as we have been scammed. I even told them that I no longer want their product. I just want my money back.

            Business response

            07/21/2023

            Hello,

            This is **** from speedystarusa.

            Sorry we can only cancel orders before they are shipped. Once it is given to the carrier, it is not possible for us to stop the package. But we understand things happen and we are always open to returns for our customers.

            Looks like this order has already been mailed out with ****** The tracking number is 394467626764

            We are adding the *** for you as well.

            We hope you liked the jacket. If you have any questions, please do not hesitate to reach out to us again.

            Thank you for being our customer and ride safe.

          • Initial Complaint

            09/15/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            On 8/19/22 I ordered a motorcycle jacket for $179.99 from Speedy Star USA. My credit card was charged the same day for the jacket. The company states the merchandise usually ships within 5 to 6 business days. It has now been 19 business days and still no jacket. I have tried calling with only getting an answering machine. I tried texting no reply. I did their chat online and spoke to ****. He assured me my shipment was being shipped and promised me a tracking number the next day. I got nothing! This company is awful to order from! Poor business practices. Takes your money but does not deliver merchandise. All I want is a refund from them! I never want to do business with them again and will not recommend to anyone. Can you please help me to get my money back?

          • Initial Complaint

            08/22/2022

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I ordered a product on 8/14/22. My order has not shipped. I have made several attempts to contact company by phone and email with no response. Finally got a hold of someone in the chat today 8/19, which says they respond immediately, sometimes they do, sometimes they don't respond at all, saying my order would be shipped today but it's not and now I can't reach the company again. They are not responding to the chat. This is terrible customer service.

          • Initial Complaint

            08/03/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I ordered a leather jacket and paid for expedited 2-3 day shipping on 7/2422. It is now 8/1/22 and have yet to have even received a shipping or tracking number.

          • Initial Complaint

            07/08/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            The date of the transaction took place June 28, 2022 for the amount of $179.99. It was for a leather jacket. I have been calling for days and no one ever answers or responds to my voicemails. I was able to chat with **** online and promised me a tracking number which I never received nor have I received the jacket. Everyone is complaining of the same problem. This company is a fraud and scam. Please assist me with this problem. Thank you.

          • Initial Complaint

            07/05/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I purchased a hayabusa Jacket from Speedy Star and purchased the additional gloves for $20 and did not receive the gloves with my order. They dont tell you on the website this is not a jacket actually manufactured and sold from ****** but a recreation.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

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          Contact Information

          8101 Cameron Rd Ste 304

          Austin, TX 78754-3818

          Visit Website
          (512) 643-1315

          Customer Complaints Summary

          8 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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