Moving and Storage Companies
US Prime MoversHeadquarters
Reviews
10 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Se K
5 stars01/28/2025
Recently moved from ************** ** to ******* and loved the experience! I recently used US Prime Movers for my move and was really happy with their service. The team arrived on time and were very friendly and professional. They took good care of my belongings and made sure everything was packed safely. I would definitely recommend US Prime Movers if you're looking for reliable movers. I had too much stress with this move but they took care of it. Im also a small fragile female so they definitely took a huge weight off of my shoulders.I also had a lot of fragile one of a kind items that they took care of as well. You can get a quote from them and schedule the date.Review from theo j
5 stars01/24/2025
I recently had the pleasure of working with US Prime Movers for a local move, and I can honestly say it was one of the smoothest moving experiences Ive ever had. From the very start, their customer service was excellent. I got a clear quote, and they walked me through the entire process, so there were no surprises on moving day.The crew that showed up was punctual, professional, and friendly. They arrived on time, introduced themselves, and immediately got to work, carefully wrapping my furniture and belongings. They were efficient but also took the time to ensure everything was packed safely and ************ thing that stood out to me was how they handled some of my more delicate items. I had a few pieces of artwork and fragile antiques, and the team used extra padding and special boxes to ensure they were protected. It was evident they took pride in their work and treated my belongings as if they were their own.The move was completed ahead of schedule, and when we arrived at the new place, the team helped set everything up exactly where I wanted it. They even made sure to reassemble furniture that needed it without a hitch.US Prime Movers Response
01/28/2025
Thank you so much for your kind words! We're thrilled to hear your move was smooth and stress-free. Our team takes pride in handling items with care, and we're glad their attention to detail stood out, especially with your artwork and antiques.
Its wonderful to know the process was efficient and met your expectations. Thank you for trusting us, and wed be happy to assist you again in the future. Best wishes in your new home!Review from Sonya M
1 star01/18/2025
Good Friends is allegedly owned by veterans and the salespeople are quite nice but its all a scam. They promise you professional movers, expert advice, adequate packing supplies, and ensure your belongings will be packed securely. They turn you over to US Prime once you sign a contact & what you get is non-English speaking day workers that either havent been trained on how to adequately pack your household items to minimize damage or maybe they just dont care. The packers literally just dumped the contents from drawers in boxes that were buckling under the weight of the other boxes stacked on top of them and this was all before they even left my house. They selectively packed items e.g. expensive silverware that I inherited from my great uncle was just left in a drawer. They arrived at 130pm & didnt finish up and leave until 1am! They kept trying to charge me more money. The packers kept packing stuff that wasnt suppose to be packed although I kept telling them what not to pack but they didnt understand English to they packed what they wanted & left what they wanted.Then on delivery day, the ******* arrives with more day workers (he asked me for cash so he could pay them!!). Boxes were wet inside and out, smashed up, and ots of stuff broken. The unloaders were upset with how the ******* was treating me. We continued to open boxes to find more broken items. In the end, I had a broken 50 inch TV, broken African art, a lamp, a deep scratches through a metal outdoor table, damaged vacuum cleaner, scratches on an expensive desk, as well as numerous broken dishes, vases, etc. The ******* harassed me to pay him and then when I did he told me that almost half my stuff hadnt arrived. They showed up x-mas morning to deliver the remaining items (except the items that remains missing)!! I have moved many times and have had movers pack and unpack me and this level of damage and negligence has never occurred before. They declined to settle. Total Scammers!US Prime Movers Response
01/20/2025
*****,
Thank you so much for your comment. We wanted to confirm that the damage did occur, and we sincerely apologize for the inconvenience caused.
We went through over 40 emails to try and settle the claim, but unfortunately, it was not enough to reach a resolution. You declined to pay for additional insurance, and since you were in a rush for delivery, we had to prioritize your needs. However, accidents do happen, and we truly apologize for this.
Your feedback is valuable and will help us improve our services. You now have the claim form to file under basic liability insurance.Review from Tijani
5 stars11/18/2024
My move from ******** to *********** with US Prime Movers was a fantastic experience. They were communicative from start to finish, and there were no hidden fees. They adjusted my quote multiple times with ease as I updated them leading up to the move, which gave me confidence in their flat-rate pricing.On moving day, the team was quick and efficient, and the lead mover, **** *******, was exceptional. They handled all my belongings with care, and not a single item was scratched or damaged when I unpacked. They even set up my new apartment exactly how I wanted it, making the entire process seamless and stress-free.I highly recommend US Prime Movers for anyone looking for reliable, professional service!US Prime Movers Response
11/22/2024
Thank you for sharing your experience! We're thrilled your move went smoothly and that **** ******* and our team exceeded your expectations. We appreciate your recommendation and wish you all the best in your new home!Review from Paula C
5 stars11/08/2024
I recently moved from ******** to ****** and decided to go with Flat Rate for my move. After filling out their quote form on the website, they promptly followed up with a call, which helped clarify any initial questions I had. Before moving day, someone called to confirm all the details, which reassured me that everything was on track.The moving team, led by ***, was excellentprofessional, organized, and efficient. They checked off items based on the list Id made over the phone but were flexible and willing to add items as needed. They moved everything quickly and kept in touch, even arriving at my new apartment before I did.Overall, Id definitely recommend US Prime Movers to anyone. The price was competitive, the movers were fantastic, and all my belongings were handled with careUS Prime Movers Response
11/22/2024
Thank you for sharing your experience! We're delighted to hear that your move from ******** to ****** went smoothly and that *** and the team provided professional, efficient, and flexible service. It's great to know you felt reassured throughout the process and that your belongings were handled with care. We truly appreciate your recommendation and look forward to serving you again in the future!Review from Sean M.
5 stars10/24/2024
Thanks, US Prime Movers! As promised, if you did a good job, I would let everyone know. The pricing was fair, and more importantly, you kept your work. The crew did an outstanding job, communication was excellent, and you followed through with everything you committed to. I will definitely recommend you to family and friends.US Prime Movers Response
10/24/2024
Thank you so much for your kind words! Were thrilled to hear that you were pleased with our service and that our crew met your expectations. Its always our goal to provide excellent communication and follow through on our commitments. We truly appreciate your recommendation and look forward to helping your family and friends with their moves. If you ever need us again, dont hesitate to reach out!Review from Linda S
5 stars10/18/2024
After hearing so many horror stories about moving companies, I wasnt sure what to expect. However, US Prime Movers went above and beyond my expectations. My move from ******* to ********* was handled by a team led by Max, ***** and ******, and they were fantastic from start to finish. They worked efficiently but never rushed, making sure everything was wrapped and protected properly. Their attention to detail was impressive, and the entire process went smoothly. Im grateful I chose US Prime Movers, and I wouldnt hesitate to recommend them to anyoneUS Prime Movers Response
10/21/2024
Thank you for your kind words! We're thrilled to hear that Max, Oleg, and Daniel made your move a smooth and positive experience. It was a pleasure working with you, and we truly appreciate your recommendation! Safe travels in your new home!Review from Sergey B
5 stars10/10/2024
US Prime Movers did a fantastic job with our move from ********** to *****. Their prices were affordable, and everything arrived safely with nothing broken. The team was efficient, professional, and made the whole process easy. I would definitely recommend them for any long-distance moveUS Prime Movers Response
11/22/2024
Thank you for your feedback! We're thrilled to hear your move from ********** to ***** went smoothly and that our team provided efficient, professional service. Knowing everything arrived safely and within an affordable budget means a lot to us. We truly appreciate your recommendation and look forward to assisting you again in the future!Review from Jack W
5 stars09/09/2024
I used US Prime Movers to move from ********** to *****. Everything was very smooth and nothing was broken.US Prime Movers Response
11/22/2024
Thank you for your feedback! We're so glad to hear your move from ********** to ***** went smoothly and that everything arrived safely. We appreciate you choosing US Prime Movers and hope to assist you again in the future!Review from Lonzo H
1 star09/03/2024
Beware of Us prime movers. After paying your money. If they lose anything, you can not get in touch with them.US Prime Movers Response
11/22/2024
We're sorry to hear about your experience and truly regret any inconvenience caused. At US Prime Movers, we strive to provide excellent service and address all concerns promptly. If you're having trouble reaching us, please contact our customer support team directly, and well do our best to resolve any issues. Your feedback is important, and were committed to improving and ensuring customer satisfaction.
Customer Review Rating
Average of 10 Customer Reviews
Contact Information
812 Justin Ln
Austin, TX 78757-2624
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.