Complaints

• Initial Complaint

  01/10/2025

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My business ******************** has been an annual subscriber to ************************** Lands of America CoStar Group for 8 years. I have paid dues ranging from ******* dollars per month during this time.I informed my sales representative that I no longer needed the service for 2025 but they said I was 5 days late in notifying them and they were locking me into another year at ****** dollars per month for a service I no longer need. That means I will have to pay them over ***** dollars for something I don't need.This is after I have been a loyal client for over 7 years and never missed a payment. They said I had to notify them in writing 60 days before my contract was to renew. I didn't even know when it was to renew and someone there should surely send a reminder. I never heard a peep from them since March 2023. It appears they are knowingly doing this to take advantage of their customers.I want released from this contract immediately.

  Business response

  01/10/2025

  ****** to release agreement. Client will receive direct communication later today.

  Customer response

  01/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ****

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Had a one year contract for advertising with Land.com (Lands of America, CoStar Realty) at a rate of $300/month. I reached out to my sales *** in August and advised that I didn't want to renew as I've seen no benefit for the amount of money I've spent. He advised that I didn't give 60 days notice in writing to the company, so I'm locked in for another year, another $3600, but then they would let me out. The service has been horrible and it's very obvious they know the scam that they're pulling and I see many reviews of people having the same trouble.

  Business response

  08/23/2024

  Though this contract remains valid and the renewal deadline passed, Land.com will release the renewal. Agreement will terminate on 9/14/24.

  Customer response

  08/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  07/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Attempting to speak with Lands Of America to discuss current contractual obligations. After sending numerous emails and phone calls to my accout manager, the support desk, and even billing and other offices of Lands Of America to even discuss the situation. No response, no answers, no nothing. They just don't exist and keep billing. I want to cancel my account, they have no area on the website to do this. It just says you have to contact them, but nobody answers when you do.

  Business response

  07/30/2024

  Our records indicate that ************************* has been in continuous contact with our representative *************************** throughout the monthly of July. Perhaps there is some confusion here. LandsofAmerica.com was our primary website until it was converted to Land.com in 2022. *************************** is the point of contact for The Land.com Network, which includes service across three websites (land.com, landwatch.com, landandfarm.com).

  Customer response

  07/30/2024

  Complaint: 22059727
  
  I am rejecting this response because: ***************************, **************** and **************** still have not responded or reached out. It has been weeks at this point. 
  
  Regards,
  
  Cole Barefoot

  Business response

  07/31/2024

  Regarding the complaint that Land.com has not responded or reached out and that it has been weeks at this point, our records indicate that:
  Client emailed ******* and ******* replied 7/3/24
  Client emailed ******* 7/8/24
  Client emailed ******* and ******* replied 7/10/24
  Client emailed ******* and ******* replied 7/12/24
  Client emailed ******* 7/23/24 and ******* replied 7/26/24
  ******* called client 7/30/24 and client disconnected the call after answering the phone

  ******* can be reached at **************** or ************

• Initial Complaint

  05/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I originally signed up for a year contract on December 31, 2022 with *****************************. I was to be billed monthly and upfront I informed my representative that I wanted to opt out of the auto renewal option, because the language on the contract was concerning to me from the start. My concern was acknowledged and I was told my account would be noted as such that I was opting out of the auto renewal. I was also told that my representative would call me prior to the end of my term to review options and go over my account. Once I signed the contract my account was transferred to two different people. First to ******************************* and then *********************. I believe that the annotations on my account were lost in the shuffling between multiple parties. I was never contacted to "review my account" as I had been assured I would at sign up. I also stopped receiving invoices for my account in October of 2023 and never received invoices in the months of November and December 2023, although my account was still being auto drafted. It was not until January of 2024 when my account was billed for $225 that I knew something was wrong. I reached out and tried to explain to my representative that I had opted out of the renewal from the start and had fully expected my account to be terminated which did not happen. I was told that I would be forced into another year of an unwanted and unneeded account. Although not part of my complaint, I would like to point out that in the year of service I had with Land.com I never once received a single viable lead. I am now getting two types of calls from land.com, one day I will received a call from a rep telling me they want to "review" my free account where I am told I have never had a paid account and have no reason to complain and a second type of call where I am threatened with being sent to collections. Instead of working with RE professionals and earning their repeat business they use predatory bait and switch tactics to lock you in. Buyer beware

  Business response

  05/08/2024

  Land.com will respond directly to ********.

• Initial Complaint

  09/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I paid for a year. They were not in contact and did not send metrics. I reached out to see if they were even running adds as they were supposed to. On the phone I said I did not want to renew the following year. They auto renewed me anyway charging another year. I never received one call. I do not receive reports on clicks or activity from their adds.

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Consumers beware, unless written notification of non-renewal is provided 60 days in advance of the final service date of the current term, they will auto-subscribe you for another 12-month term. My monthly payments went from $284 to $355. They sent no email notification when my term was nearing the end. I was dealing with a dying father at the time and when I asked Lands of America to cancel my subscription and to stop charging my card, my rep told me that he couldn't. My only alternative was to cancel my credit card and get a brand-new card with new numbers. After doing that, I discovered that Lands Of America has it set up to continue with the auto-pay, even with a brand-new card. A phone call directly to MasterCard finally put a block on this merchant. The way this company operates is underhanded, and they deliberately make it almost impossible to cancel a subscription. My credit card company was appalled by their tactics. I ask that the $355 that was charged to my credit card be credited back, my account be terminated, and my credit card informatioin be deleted from their files. This company seems to take the stance that it is a simple one page contract, but the number of similar negative reviews speaks for itself.

• Initial Complaint

  04/27/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In 2020, I signed a one year contract and paid for the year in full to advertise. I stopped Auto-renew immediately. That contract ended in Dec 2021. The account rep told me at that time I could just pay monthly and cancel anytime, and to just send him an email giving permission to auto renew, which does not reference the original 1 year term contract in any way. I paid monthly for another year. When they increased prices 10%, which suddenly showed up on my bill without warning, I emailed them that I would need to have more ad slots or something to keep the account active at those prices. They ignored me for months. I finally told them to cancel and do not charge my card again. At this point is when my rep claimed I was still on the original contract from years ago, with the one year term, which I did not agree to. He stated that I would have to pay many thousands more through the rest of the year, since he had ignored me more than 60 days past when they changed my prices. The rep told me that I could not talk to anyone with authority because they were too big of a company for me to talk to, and theres nothing he can do. I do not agree to your claims or charges, and will not be paying you. You took a happy enough customer (with a whole of of legal experience) that likely would have come back, and turned it into a nightmare, with this company saying they have my card and control over me, and will just keep charging me without permission, without any valid contract, and without apology. Im going to ask/strongly recommend someone in charge cancel any future charges to my card before this goes any further. Thank you.

  Business response

  04/27/2023

  Wil respond directly to client

  Customer response

  04/28/2023

  Complaint: 19987590
  
  I am rejecting this response because:  until they confirm in writing via email or message that they will not charge my card any more without authorization, then the complaint remains.   It Looked like someone double called my phone to harass me even more yesterday and left no message.  That is outright rude.  You can put anything to me in writing, Ive already seen how verbal agreements work out.  Thanks.
  
  Regards,
  
  ***************************

  Business response

  05/01/2023

  The following message was sent to the complainant:

  ******-
  
  Your account has been released in good-standing. Your credit card is no longer on file.
  
  Thanks,
  
  *****************************
  Senior Director, Sales Operations
  PH: ************

  Customer response

  05/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  01/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I told the representative on 1/6 I was handling bank fraud and did not have a sufficient card to provide with balance to cover the previous month. On 1/17 land.com charged a card I have never authorized before maxing it out. The representative told me not to be rude but thats impossible, you had to have entered that card number in followed by repetitive antagonizing tips on how to go through billing tab and I had to ask her to stop and provide me her supervisors information because I was clearly already upset. She later acknowledged in email with her supervisor CCd she did not have that card number on file and maybe there was another explanation how it got charged. Service with this company has been horrific. The service is so slow Im not even able to use it properly. Finding myself resorting to just googling the address as thats faster. Onboarding never properly happened for me as I chased the representative for 3 weeks through email until the initial girl who signed me up apologized it has taken her this long and she would just do my zoom onboarding. Although I was fine with it at that time, she admitted the other girl knew more than she did. I wasted 3 weeks not properly using this site because I did not know how. The quality of this site is outdated and lags. Next is getting into the pricing to pay for an unacceptable, unusable and confusing out of date website. I was told the traffic would pay for the monthly payments. I have not seen this at all. Due to people not being prescreened with real or accurate telephone numbers and unresponsive emails, I found myself instantly regretting this entire agreement. Of the handful of people I was actually able to connect with, they were inquiring on land that was off market but still listed on this platform. Such a big platform with so much nonsense. They will not refund the card number they charged that was not authorized and that is my final straw. I dont want to be apart of this platform any longer.

  Business response

  01/18/2023

  Client has multiple complaints:

  1) Billing of CC without authorization - Client provided the CC in question to Land.com. Monthly invoices were set up to bill against this credit card on the 17th of each month beginning 9/17/122, though the CC did decline in ***t, Oct and Dec. CC was charged in Nov and Jan; client used two alternate cards for *** and Oct payments. 

  2) Slowness of service / quality of the site - We have no notes on file regarding questions about the speed of the platform. The Land.com Network generates more than 10M monthly visitors and site speed is not an issue, assuming the site speed is the question.

  3) Onboarding never properly happened - Our records indicate three attempts on our end to set up  our onboarding demo before the client was able to meet. Client joined in July 2022 and signed a revised agreement for additional service in August, one week after the onboarding demo. 

  4) "I was told the traffic would pay for the monthly payments." - Though we regret the client has not yet seen what they feel is a sufficient return, Land.com has fulfilled its contractual obligations.

   

  We will reach out to the client to resolve.

  Customer response

  01/19/2023

  Complaint: 18829546
  
  I am rejecting this response because:
  
  Regards,
  
  *******************

   

  information is obviously missing to benefit the image of the company. Multiple attempts were made to a representative for onboarding and another rep stepped in and apologized on 8/10. That individual was the one who set me up and helped me increase my agreement. The card number that was charged 1/17 is not on file and was acknowledged in email by this same representative who failed to onboarding in 3 weeks time as not being on file. This card number was NOT provided to Land.com at any point in contract or otherwise documented anywhere else. The website is slow to run and access and I am not referring to a consumers standpoint. Logging in, uploading listing, pictures, descriptions and attempting to search listings potential clients ask of is slow or not functioning. 

• Initial Complaint

  10/28/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have had an account with Land.Com for the past ******************* ******, I was very dissatisfied and expressed that to Land.Com and agreed to transfer the contract to ******* and *******. I have been very dissatisfied with the service they provided yet honored the agreement. I called to cancel and was told I had to cancel 60 day in advance of my renewal. I was given no advance notice of the renewal. I will not pay another dime to this company. Any help would be greatly appreciated.

  Business response

  10/28/2022

  This agreement was signed Oct 6, 2021 and contains plain language regarding automatic annual renewal. A customer may opt out of the renewal in writing from the date the contract is signed up until 60 days prior to the renewal date. An amendment was signed on Apr 12, ************************************************************************ price of $550. All the terms of the original Agreement remained in full effect per the addendum.
  
  Client has paid through Nov 26, 2022 and stated a refusal to honor the valid agreement subsequent to this point. All products will remain in place through this date, at which point the products will be terminated and the contract will be considered in breach. The client will not be billed going forward and will not be permitted to advertise real property or purchase brand advertising with Land.com moving forward.

• Initial Complaint

  10/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  September 8,2022 I was charged a for a renewal that I never signed. Last year when it auto renewed, I accepted that, but I told the representative I did not want to further this contract any longer. They held me to this contract and once again it renewed. This business claims I am to be held to this contract and it will go to collection for a one-year amount regardless because I did not call. I was never issued an opportunity as a reminder or to insert my credit card they just took it upon themselves to add one more year. I feel I gave ample notice last year to remove me from auto renewal. Also, on the website they provide, when you elect to cancel it sends you straight to sales only and will not allow you to cancel yourself. I did not appreciate being yelled at my **** my accountant threatening to take me to collections.

  Business response

  10/05/2022

  *****-

  Thanks for reaching out. I apologize for any confusion and frustration incurred. We will be refunding your September payment (which may take a few days to hit your card). Your listings are now offline and your contract released in good-standing. If we can be of future service, please reach out. We do appreciate your business.

  *****************************

  Customer response

  10/06/2022

  Complaint: 18171059
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************

   

  I did receive a refund, but the note from Land.com stated I still owe them 162 dollars, or it would be sent to collection. Can they please inform me of why this is their condition. 

  Business response

  10/07/2022

  Your account is closed in good standing and no balance is due. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩