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          Business Profile

          Weight Loss

          Fella Health

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Weight Loss.

          Complaints

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          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/18/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I contacted this business last month to receive a prescription medication. I ended up not qualifying for the medication and they refunded the money I paid. However, I was charged for a second month of the medication even though I was never approved to be put on the medication. I don't know how this could happen with something as highly regulated as prescription medication.

            Business response

            11/20/2024

            This customer did not qualify for our weight loss program because he is considered normal weight. We refunded him his payment of $149 on 11/18 and should appear on his account within 5-10 days. 

          • Initial Complaint

            06/28/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I chose a 6 month payment option. I only received a receipt. The customer portal instructs me time download an app from the Apple Store. The link is dead. I checked apple and there is no such app. I called customer service number and get recorded message to call during business hours (I did.). I feel scammed.

            Business response

            07/08/2024

            Fella Health: No worries ***. Question, regarding the complaint filed on BBB, were you able to withdraw that?
            ***: I emailed them that they should remove it. If there is someone I can forward the email to, I am happy too.
            Fella Health: Appreciate that ***. No further action from you for now.
            Fella Health: Good afternoon ***. Sorry for the bother, we just received an email from Better Business Bureau notifying us of your previous complaint. I am thinking maybe they have not received a notification you've retracted it? Will appreciate it if we can clear this out sooner than later. Thank you in anticipation.
            ***: Thank you. The mentioned that it takes 10 business days.
            ***:But I did retract it.
            ***: Happy to follow up with them.
            ***: Can you also respond to them that it's settled?
            Fella Health: Thank you ***. We will reply to the email. Did they give you a code of some sort?
            ***: No, nothing. Let me know.

          • Initial Complaint

            06/27/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            site promises refund: *************************************************************************************************************************************** process says no obligation refund. After 9 weeks working with them and no results, i asked for a refund, and was given a ton of hurdles and conditions on the refund that were no where advertised. Here's the response i was given:I'm really sorry to hear that you're feeling this way. Regarding the money back guarantee, there are few parameters in order for us to consider the request.- Joined the program after July 31, 2022 - Have been a qualifying member for at least 180 days - Uploaded your medical form & lab work within 5 days of joining - Taken the medication weekly as prescribed and not requested a refill in your 6th month - Tracked your weight on our web app at least 21 out of the first 26 weeks - Have lost less than 5% of your starting body weight with a BMI of 30 or above

            Customer response

            06/28/2024

            Better Business Bureau:

            Resolved. 

            Regards,

            ***********************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Businesses in this category

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          5900 Balcones Drive Suite 100

          Austin, TX 78731

          Visit Website
          (415) 649-5531

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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