Complaints

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to formally express my concerns regarding a recent experience my partner, *******, and I had during our tour of The Mansion at Colovista on Sunday, October 20th, at 4:15 PM.During the tour, both my partner and I noticed that the manager, ***** ******, was audio recording our conversation without my partners and my consent. This not only a violation of our privacy but also made us extremely uncomfortable.When I called ***** the following day to address this concern (October 21st, 2024), she stated that the recording was for training purposes for her husband. However, it seemed that there was little focus on the venue or our vision for our wedding during the conversation.Additionally, we were disheartened by the discriminatory comments made by ***** ****** regarding our relationship as a same-sex couple. ***** expressed that if she attended our wedding (which she indicated is a tradition for the manager), she would feel deeply saddened for us due to the choice we would be making that day.Her remarks about the Bible, her relationship with God, and her religious beliefs concerning the *************** were deeply offensive to us, despite our own strong relationships with God.While I understand that everyone is entitled to their own opinions, such remarks are unacceptable and have no place in a professional setting, particularly in an industry that should be inclusive and welcoming to all couples.For the record, ***** mentioned multiple times that we would still be welcome to have our wedding at The Mansion and that she was not refusing our business. However, after being recorded without our consent and facing discriminatory comments about our relationship, the thought of having our wedding there is uncomfortable at best.

  Business response

  11/22/2024

  Thank you for bringing this matter to our attention. At The Mansion at ColoVista, we are committed to providing a welcoming and inclusive environment for all customers, employees, and members of the community. Discrimination of any kind is not tolerated and goes against our core values.

  We take complaints of this nature very seriously. To address your concerns thoroughly:
  

  Acknowledgment: We sincerely regret if your experience at The Mansion at ColoVista made you feel unwelcome or discriminated against. This is not reflective of the standards we uphold.

  Investigation: We have launched an internal investigation into the incident described. This includes reviewing the conduct of all involved parties and identifying any areas where we can improve.
  

  Actions Taken: If the investigation confirms inappropriate behavior, corrective actions, including additional training for our team or disciplinary measures, will be implemented immediately to prevent recurrence.
  

  Contact Information: We encourage you to reach out to us directly at ********************************************************************* so we can gather more details about your experience and ensure your concerns are addressed effectively.

  Commitment to Improvement: As part of our dedication to inclusivity, we will be reviewing our policies and procedures and reinforcing training for our team on fostering a respectful and equitable environment.
  

  Please know that we value your feedback and take it as an opportunity to grow as a company. We will provide updates on the steps weve taken to address your concerns once the investigation is complete.
  

  Thank you for giving us the chance to make this right.

  Sincerely,

  ****** ****** III

  Director of Operations

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩