Complaints

• Initial Complaint

  02/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I hired this company 1st class foundation llc to level my house and change out sills. The owner name is ******* ******. I met with him the first time in the summer of 2021. We discussed tge project and agreed on a price of $4200 dollars for the project. After the project was completed I paid him with a check for the work. He gave me a warranty for the work that was done. I contacted ******* ****** later about some problem areas that I noticed and set up an appointment with him for January 29th, 2022 to meet at the job site. ******* ****** and ****** a staff member of ******* ****** met with me that day at 11AM. I showed him and his staff member the problem areas. ******* ****** confirmed that the areas was not done correctly and that he will correct the situation starting on Monday January 31st, 2022. I have reached out to ******* ****** several times since by calling and texting him but as of today February 16th, 2022 he has yet responded. I have tried to get this matter resolved with him but without success. He has failed to honor the warranty that he offers. If he has done this to me he might do it to others. Beware...

  Business response

  03/02/2022

  This issue is being resolved with homeowner. On 3/1/22 I made some adjustments and will be talking with homeowner Mr. ****** to ensure that the work performed is satisfactory.
  
  

  Customer response

  03/14/2022

  
  Complaint: 16774167
  
  I am rejecting this response because:

  The complaint has not been resolved. I have tried to work out the issue with ******* ****** but the only the I get from him are excuses. He avoiding me when I call or text him. He agreed to pay fir repairs if I find another contractor which I did now he refused to pay the contractor for his work which includes labor and materials for the sum of $2,500 dollars. 

  
  
  Sincerely,
  
  ****** *****

  Business response

  03/16/2022

  ****** ***** allowed me to return and repair foundation issue. There is no foundation issue. The floor is paper thin which is subpar materials and the walls were put in wrong not allowing a true level grade. He was notified of what the problem is. Eventually he will try to fix what I pointed out to him to make proper repairs. He may not return to say that I was right. With the knowledge that I have and the work I did to repair the area there is 1 solution and it was to cut the longer wall studs

  Customer response

  03/21/2022

  
  

  I am rejecting this response because:

  I have tried to resolve this issue with ******* ******. He was scheduled to meet with me on Friday March 11th 2022 but failed to show up. I call and text him but he didn't respond. What he is telling shows that he has limited knowledge about structure.  If you cut the studs that is holding up the ceiling and the roof of the house it bring the roof and ceiling lower not level the the foundation that ******* ****** failed to level.  ******* ****** didn't go inside the structure since last month when I was present with a other contractor. In other words he is falsely giving you information. 

   

  Attached are pictures of what Mr. ***** the new contractor did to correct ******* ****** mistakes. 

  Below is a copy I sent to ******* ******;

  [ This is what I will like for you do with this text. Show it to your uncle on Westmoreland and your cousin on chesson across the track and ask them how much would charge to do this. 

  1) Run a string around the house foundation.

  2) Jack up a house 30×30

  3) Remove two 6×6 sills

  4) Disassembled 4 short sills 

  5) move 4 sills to weight bearing walls 

  6) move blocks that are to close to the appropriate place 

  7) Remove unwanted blocks and chocks from under the house 

  8) buy new sills 

  9) float house from 30ft.

  10) work with 10 sills 

  11) put everything back together 

  The price he quoted you involves material and labor cost.]

  (Once you ask them and get a price then you let me know if my contractor price is reasonable for 3 days of work)

  Thanks ***** 

   

  Here is a copy of the text I sent to ******* ****** when he failed to meet me the morning of March 11th, 2022

  (After talking to you this morning and you fail to show up at the house to meet me again I reflect on the conversation that we had earlier this week you mention that we might have to take another route to get this resolve I appreciate you sharing that with me and it seems like we would have to take another route To get this matter resolved thanks *****)
  

  This is the might be the reason you received a reply from him because I sent him this text.

  I have videos of the work Mr. ***** did but it's to large to send with this message.
  

  I sent you pictures of what ******* ****** failed to change under the house when he was hired to level my house. Pictures taken  by the contractor Mr.*****.

  ******* ****** is giving you false information. I think that if you are B.B.B accredited that a owner of a company will be truthful. This person is doing the B.B.B. a disservice of this organization. He has a tendency to do work under different names to get paid then once caught and sued he change names of his company. I found this out during my discovery phase. I'm not the only person he has done this to. 

  
  Sincerely,
  ****** *****

  Customer response

  03/22/2022

  
  Date Sent: 3/21/2022 12:00:00 AM
  
  Complaint: 16774167
  
  

  I am rejecting this response because:

  I have tried to resolve this issue with ******* ******. He was scheduled to meet with me on Friday March 11th 2022 but failed to show up. I call and text him but he didn't respond. What he is telling shows that he has limited knowledge about structure.  If you cut the studs that is holding up the ceiling and the roof of the house it bring the roof and ceiling lower not level the the foundation that ******* ****** failed to level.  ******* ****** didn't go inside the structure since last month when I was present with a other contractor. In other words he is falsely giving you information. 

   

  Attached are pictures of what Mr. ***** the new contractor did to correct ******* ****** mistakes. 

  Below is a copy I sent to ******* ******;

  [ This is what I will like for you do with this text. Show it to your uncle on Westmoreland and your cousin on chesson across the track and ask them how much would charge to do this. 

  1) Run a string around the house foundation.

  2) Jack up a house 30×30

  3) Remove two 6×6 sills

  4) Disassembled 4 short sills 

  5) move 4 sills to weight bearing walls 

  6) move blocks that are to close to the appropriate place 

  7) Remove unwanted blocks and chocks from under the house 

  8) buy new sills 

  9) float house from 30ft.

  10) work with 10 sills 

  11) put everything back together 

  The price he quoted you involves material and labor cost.]

  (Once you ask them and get a price then you let me know if my contractor price is reasonable for 3 days of work)

  Thanks ***** 

   

  Here is a copy of the text I sent to ******* ****** when he failed to meet me the morning of March 11th, 2022

  (After talking to you this morning and you fail to show up at the house to meet me again I reflect on the conversation that we had earlier this week you mention that we might have to take another route to get this resolve I appreciate you sharing that with me and it seems like we would have to take another route To get this matter resolved thanks *****)
  

  This is the might be the reason you received a reply from him because I sent him this text.

  I have videos of the work Mr. ***** did but it's to large to send with this message.
  

  I sent you pictures of what ******* ****** failed to change under the house when he was hired to level my house. Pictures taken  by the contractor Mr.*****.

  ******* ****** is giving you false information. I think that if you are B.B.B accredited that a owner of a company will be truthful. This person is doing the B.B.B. a disservice of this organization. He has a tendency to do work under different names to get paid then once caught and sued he change names of his company. I found this out during my discovery phase. I'm not the only person he has done this to. 

  
  Sincerely,
  ****** *****

  Business response

  03/22/2022

  This house is as near level as possible. In his picture you can see it is still off because of the flooring. It's sub-par materials that should be replaced.I also have pictures. I also suggested a solution and it had nothing to do with Leveling.

  Customer response

  03/29/2022

  
  Complaint: 16774167
  
  I am rejecting this response because:  I would like to request an arbitration meeting between ******* ****** and myself (****** *****) at the earliest convenience. 
  
  Sincerely,
  
  ****** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩