We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Leather

          JR Roscoe Shoulder Holsters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Leather.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            11/01/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered a custom leather holster at end of November 2023. Ordered over the phone with ******* Roscoe, who explained that she was the daughter of **** Roscoe, retired US Marine, and the hand-crafter of the holsters. She took the specifications for the holster and asked for credit card payment. My card was charged the full amount of $425.00 on 30 November 2023. I have the bank statement and I am reporting this to **********, as well as the BBB and the Attorney General of Texas. I have never received my order, despite no fewer than six follow-up phone calls and text messages to ******* and **** Roscoe. At one point, I received an apologetic call explaining that **** had COVID and the order queue was backed up. I remained patient. I now see the website is de-activated and suspect this is fraud. I will take either my product (preferred) or my money back and call it even. VERY disappointing that this was not handled more professionally by the Roscoes.

          • Initial Complaint

            09/30/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Took my money for a custom holster pre tended to do the job with questions and emails and never delivered. Happened to be in the area and stopped by (a house) no luck

          • Initial Complaint

            08/20/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On 12/26/23 I paid this business for a custom shoulder holster with the agreement of a 6-8 week delivery. I tried to contact them at 15 weeks with no response. I tried phoning, texting and emailing several times since with no reply. it has now been33 weeks and I do believe I've been the victim of theft.

          • Initial Complaint

            06/11/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered product back in October and was originally told right around Christmas. Now 8 months later I keep getting excuses as to why product is not finished. Called last week again and they promised yet again that would be done by end of week and would get email confirmation..still nothing.

          • Initial Complaint

            05/02/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a custom made shoulder holster with JR ******************** on December 29, 2023. When I ordered the holster I payed $778.00 to them. The holster was promised within two months from that date.I have spoken with JR several times on the phone, each time he says next week. However when I call now the call goes to a voicemail, and he has failed to call me back the last three times I have called. I am a patient man, however my patients has run out. I want a refund of the money I paid him. Thank you for any assistance you can provide.

          • Initial Complaint

            02/26/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I ordered and paid for a custom leather shoulder holster from JR ******************** on March 21, 2023. It has been 11 months and I have not received this product. When my order was taken, the woman (*******) indicated that it would be 6 to 8 weeks before shipping which I was comfortable with. Over the past 11 months I have initiated several calls and emails with them, all of which have ended in misinformation or no response at all. Specifically, I spoke with ******* in May to adjust the configuration being ordered, and there was no problem as she indicated that the production process had not started yet. I call and spoke with her again on June 13, ***************************************************************** the fabrication. Called and spoke with ******* again on July 24, 2023 and September 5 at which time she indicated that the product would be completed in just a couple of weeks. I then attempted to reach ******* or anyone at the company on October 11, 2023, October 26, 2023, to no avail. Finally reached ******* on November 13, 2023 and she committed to have the product shipped before Christmas. Since January 2, 2024, I have made numerous call and sent numerous emails with no response at all. I would still like to have the product that I paid for, and have been waiting for 11 months now. It is obvious that they are avoiding me, and it does not appear that they intend to honor the order which was of course paid for back in March 2023. If they truly don't intend on providing the product that they advertise and allegedly produce, then a full refund would be sufficient.

          • Initial Complaint

            01/29/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On June 20, 2023 I ordered A custom shoulder holster from this company. To date, I have not received the item I ordered. I have contacted the owner multiple times with no resolution. I have asked for A refund but nothing has been received from them.

          • Initial Complaint

            01/08/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I ordered and paid ******************** July of 2023 have been calling get no answer been texting no answer e mail no response, at this point I would like to have the holster or my full refund just to close this thing out. I am tired of trying to get an answer from these people.

            Business response

            01/08/2024

            Everything has been resolved with ****************, he is happy and satisfied about getting his holster.

          • Initial Complaint

            08/14/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered holster in Sept - October 2022 and it was indicated to me I would have it by Christmas. Now it is 8/11/23 and I have not received it. I have had conversations and am now told it would ship 8/14/23. We will see...

          • Initial Complaint

            07/12/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            Ordered and paid for product on October 24, 2022, and at the time unfortunately I failed to do my research on this company. Similar to other complaints, I was told ***** weeks delivery. It is now July 2023, and since February ***************************************************************** 1-2 weeks. Based on other accounts it appears that this type of behavior has been common from this vendor going back to at least 2015. Whatever the reason, there is no excuse for being untruthful about delivery times. I would like either my order to be delivered now, or cancelled with a full refund.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 15

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          613 Sandlin Dr

          Bedford, TX 76021-2212

          Visit Website
          (817) 773-5459

          Customer Complaints Summary

          13 total complaints in the last 3 years.

          7 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.