Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Damage to sprinkler line when installing electrical line to pool. Their repair was improper and the sprinkler line broke causing water to continuously run. I've attached a copy of my water billing history which shows over $200 and $300 charges for November and December of 2023. My normal bill (other than summer) is about $70. When I got the first water bill, I had this company come out but they told me it wasn't where they fixed it. They charged me $89 (copy of receipt attached). I then had an irrigation company come and it was in fact their improper repair. Their bill is also attached. The total this cost me is $1,113.38 less $150 (average usual water bill for two months) so I expect $963.38. The company acknowledged fault in January and promised to pay me "half" (no specific number). I have received nothing to date after numerous calls.Business response
04/09/2024
We have indeed sent a check for the agreed upon half of the requested amount. We have been in contact with you by phone upon several occasions, as we where tracking a Cashiers Check we sent last month. According to the bank, the check has not been cashed at this time. We started calling you on April 1st and have not had a returned call from you. We have a second check ready for you if you would please call us back so we can hand deliver it to you. Although all our pictures and documents do not indicate we are at fault for this incident, as well it has been over 12 months since we initially did the project with no contact from you about this, we are trying to work with you. Please call us at ************Customer response
04/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************Initial Complaint
12/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In March 2022 I asked Dr. Watts Electric to install a switch for an electric attic staircase. It did not take long before the lead technician advised me that my electrical system was no longer up to code. I needed a new circuit breaker panel and a new line running from my wellhouse to the house. Like a fool, with the house being 21 years old, I believed him and agreed to the work. What I did not know was that the two electricians miscalculated the length of cable required from the wellhouse to my house and buried a splice box underground in my lawn 8 feet from the house. First rain flooded the box and shortened out the wires. I lost electricity to my house and had no water. Dr. ********************** sent out a new electrician, since the first one was conveniently no longer with them. The new electrician knew about the box, raised it above ground and wrapped the connections with electric tape. Last Friday, 22 Dec. 23, I lost power to my water pump. I called my well serviceman. When he opened a junction box the electricians had mounted 1" from the ground on the wall of my wellhouse, water gushed out. It appears that anytime it rained since, the box flooded, corroded the wires inside and finally shorted out the water pump. The new cable Dr. ********************** installed was made of aluminum, and thus was not an upgrade but a downgrade from the original wiring. To fix the problem, the well serviceman had to install a new line, suitable for underground and water, and the proper water-tight seal in the junction box and the splice box at a cost of $1,191.33. The well serviceman fixed what Dr. **********************' electricians ruined. I still have a new circuit breaker panel, and a box outside of the garage with a kill switch, neither one of which I needed in the first place. I further have a problematic splice box on top of my lawn and an ugly pipe running wires up to my attic on the outside of my house. Dr. ********************** scammed me out of $23,076.50 for upgrades that were actually downgrades. I want my money back.Business response
01/08/2024
I apologize for all the issues you have had. I will be looking into these issues and will be contacting you about them
***************
Initial Complaint
10/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hired to put in floor vents in two rooms. They cut holes bigger than necessary and failed to fix it. They instead installed wall vents that are far too large and have huge vent shut lever. Because the sub floor was not properly fixed from the over sized holes, the vents covering that area are screwed into nothing and the floors stability is compromised there. That combined with the large metal levers make that area dangerous. When looking underneath they didnt replace or properly cover surrounding vent hole with insulation and left a large hole there. They also installed round flimsy coil vent that isnt even supported off of the ground. I have contacted two different handyman/ contractors and both agree that this job requires major repair.Business response
10/10/2023
We have been trying to reach out to you for the last 2 weeks. We have left multiple messages, and no one has returned our calls. As you are very aware of, we had to order special covers for your floor. Yes, we did over cut the hole and have ordered the special covers for them. We had to wait for them to come in. As you are aware that items being shipped are taking longer than usual to arrive. We have not collected the final 50% from you do to this delay. Please call us immediately so we can complete the project for you. ************
***************
Customer response
10/11/2023
Complaint: 20704006
I am rejecting this response because:We have been in contact with your office and made it clear that we no longer feel comfortable with you working on my house again. There was one missed call, two weeks after a missed appointment on your part. I do not want new vents from you or any other service as the first part was not completed or repaired correctly. Any further communication you need can come through here.
Regards,
*****************************Business response
01/25/2024
She hired another contractor to put in 2 floor vents covers. We have put in the duct work and the vent boxes already. We had to special order 2 vent covers to cover the hole correctly that we did create. No, I will not be giving any money back. The 2 vents covers where special ordered. We had to wait for them to arrive. We also had to pay for the special vent covers and there is a no return policy for special order items. I am having to eat that as well. I have several recordings of us calling them and leaving voice messages for them to call us back. They never did. They also only paid us 50% down to cover the cost of material when we started the job. So, Again, I will not be giving any kind of refund. They did not work with us so we could get the project completed.
Customer response
01/25/2024
Complaint: 20704006
I am rejecting this response because:
I told you months ago that I wasnt going to talk to you over the phone, that all further communication needed to be done through the BBB. The duct work that you did needed to be redone, just like the vents. The duct work you used is for ceiling vents and the material was not supported or protected against the weather or pests. You didnt even put back the insulation around the vent or duct work and used cheap plastic that made my system go into overdrive to keep up. The special order vents, are too large and for a wall or ceiling unit. The large metal lever to control air flow would have been a huge safety hazard. The fact that your solution to the problem was just to install even bigger vents makes me so grateful I called elsewhere for the repair. You never understood the severity of the issue to begin with.Regards,
*****************************Initial Complaint
06/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Contacted Dr. Watts Electric, Heating and Air on 5/30/23 to request very minor home electrical repairs, specifically, 1) repair master bathroom light switch (broken toggle), 2) replace front porch lightbulb, and 3) repair or replace living room smoke detector). Next day (5/31/23) two electricians came to home and instead of performing only the repairs requested, insisted on doing comprehensive home inspection of electrical system without first looking at the three repair issues we called about, and then aggressively marketed their home maintenance "club" membership, and bullied my wife about the need to replace the entire home electrical system, and Dr. ********************** would provide financing for it. My wife insisted that we only needed the three minor repairs done, yet they said they would only do so if we agreed to one of the three options they offered: for $12,224.00, $5,435.00, or $2,434.00! Each option offered only included one or two of the original repair requests, which they said they would roll up into one of their proposed job estimates. My wife called me at work, and when I heard their offer, I laughed. I told them over the phone we would not agree to any of their proposed service plans, and since they refused to do the work we wanted, we would only pay for the service call, which cost $89.00. I thought the matter was settled until a few days later, on 6/10/23, in the maiI I received an envelope with a ************** credit card issued for Dr. Watts Electric and Heating. I never requested or agreed to this credit card, and I am contacting the Better Business Bureau to report this unethical and deceptive business practice.Business response
06/22/2023
********************* First, I am sorry you feel you had a bad experience with Dr. ***************************** After reviewing all phone recordings, paperwork, pictures, and an interview with ************** I determined this is what happened.
Yes, we did receive a call from you to come out and give a price quote on some repairs.
Our call takers did inform you that all decision makers must be present when we arrive. Upon arrival, only ******************* was the only one present and was telling my techs what was needed to be done. Yes, we did a whole home electrical system evaluation, which we informed you about while on the phone before we came out. This evaluation is required by ***** law and the **** licensing department of *****. Because we are the last licensed professional in the home **** makes us responsible to inform homeowners of any safety concerns and/or code violations. This evaluation was completed per law and ******************** was notified of all the concerns that were noted.
After completing this evaluation and speaking to ********************, we did present several options to her addressing both what we were called out for and options to make any recommended repairs to correct the violations. The Law does not state you have to repair them. Only that we notify the homeowner of them. Homeowners are not forced to do any repair options, to which she chose not to do any. ******************** could have asked for additional option, but excepted the ones we present her.
At that point we informed her that there is a 3rd party financing option. She asked to fill out the information with ************** to see what she would be approved for. She was the one who filled out the information on a phone that Synchrony need. We do NOT have any access to anyones social security number, drivers license number or any other information needed to apply for credit. This was all completed by ********************. If approved by Synchrony, a card is mailed out so you can use it in the future. Nothing from Dr. ********************** has been charged to that card. ******************** is free to contact Synchrony and talk to them about this. We are not affiliated with **************s.
As stated earlier, you ******************** were not on the site during this full conversation with ********************, to fully understand what happened.
Dr. ********************** has been in business since 2007 and has always maintained an A rating with the BBB. Dr. ********************** has always followed the law of *****, **** licensing, the national electric code,financing laws and all other business practices that are required under the law. We also have the highest standards for our employees, making sure they are drug tested, background checked and licensed by the **************.
Your accusations are very strong and very personally attacking of Dr. ********************** policies, procedures, and practices.
I would like to rectify this situation as soon as possible.
Please call my office at ************ and ask for me: *****- General Manager
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.