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          Business Profile

          Online Retailer

          Simply Inked

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/18/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I have made an order 2 weeks ago and it was shipped the next day. I have not received the order and it says it would have been delivered last week. I have tried to contact 4 times, 2 times through your website and 2 times through my own email and i received an automated request saying they will respond within 1 business day. I have not heard back from ANY. Is this a SCAM?? I'm about to claim my credit card this site as a scam and get my money back and escalate this further if they can't handle their business.

          • Initial Complaint

            03/18/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order for some tattoos on March 4, 2024. I believe they shipped no more than 2 days later. I hadnt received the items so I sent an email on March 10, 2024 and still have not heard anything. Im starting to think this business is fraudulent and do not intend to send anything.

          • Initial Complaint

            01/30/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            Simplyinked is a scam. They will not let me cancel my subscription. They promise that you can pause or cancel any time, without providing the options to do so.

          • Initial Complaint

            08/25/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            My order said it was delivered but its no where to be found

          • Initial Complaint

            08/12/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I had ordered 5 different tattoos and they still havent arrived. Its been over 5 days. Please get back with me about my order.

          • Initial Complaint

            08/10/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I purchased from Simply Inked on 7/14. My custom order was supposed to process for **** days, then ship/deliver in 3-7 days (photos attached). This creates a maximum total delivery window of 21 days. On 7/24 I received an email that my order had shipped (photo attached). The order status said Shipping Label ******** **** Awaiting Item. 26 days later the status remains the same (photo attached). On 8/1, 19 days after order confirmation, I reached out to inquire about my order and they said this, Custom tattoos are shipped separately from pre-made designs since the production time for custom tattoos is longer (**** days). If there is anything else we can help you with please let us know. I told them that it was long after that window, and they replied with the following, Your order is in making it might take next 2-3 business days for the order to be shipped. Still, nothing has shipped and no updates have been made to the tracking. To make matters worse, they have stopped responding to my inquiries.Just now, I saw them advertising on TikTok, so I went to read the comments. It seems they are doing this to everyone (photos attached). This behavior must be stopped immediately and they must be penalized for these predatory and unethical practices.

          • Initial Complaint

            07/25/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            I ordered $25 worth of tattoos on July 10th. I paid for expedited shipping and was told it would be here within 3-7 days. Well, 9 days go by and it is still not here. I then checked the tracking number and it says that the package has not even reached **** facilities. I email the help line and they say that they need 2 business days to fix the problem, saying that it was ****s fault. They then email me back after I asked for a refund and say that they will pay me back for the expedited shipping. I was satisfied with this until they then state it will take another 10 business days for my package to get to me. If you say that it can be here in 3-7 days for expedited shipping, why dont I get the same courtesy. Well then, the next day, it says my package will be delivered. But then it was held at ****. This was because they said I owed another $5.50 for expedited shipping, meaning Simply Inked didnt pay for it. From the beginning I was supposed to get free shipping for how much my order was and I never did. I never received my refund either. I want a good amount of compensation back for all of the trouble I have gone through. I now have to pick it up from the facility and pay the fee or else they ship it back. Its a huge inconvenience. I want this fixed. It feels like this company is trying to scam me.

          • Initial Complaint

            02/25/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On February 16th, I ordered a few tattoos from this site; however, on February 17th they cancelled it with no explanation and claimed that they were going to refund the tattoos. It is now February 25th and I never got a refund or any further communication on my order TAT- ******.

            Business response

            03/08/2022

            Hi there,

             

            We are extremely sorry for the inconvenience. A full refund has been processed and it should reflect in cutomer's account in the next 2-5 business days. Below is the refund detail,

             

            Transaction ID: ***********
            Payment Method: XXXX4539
            Amount: USD (18.89)
            Customer Name: Kayden *****

             

            Best regards,

            *** from Simply Inked

            Customer response

            03/08/2022

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Regards,

            Kayden *****

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 5

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2912 Hwy 101 Bridgeport

          Bridgeport, TX 76426

          Visit Website
          (831) 704-4195

          Customer Complaints Summary

          8 total complaints in the last 3 years.

          3 complaints closed in the last 12 months.

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