Complaints

• Initial Complaint

  01/16/2025

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  White Knight sales *** contacted me in person at my residence to sell the product of pest control In 2024. Promotion $30 for initial treatment with auto draft of $109. Company would treat property every 2 months and retreat if problems. Service could be cancelled at anytime with no penalties. At no time did sales ***. state I would be signing a 12 month contract. What I was told I was signing was the authorization for the auto draft payments. After the initial treatment, White Knight treated the property 3 other times with no improvement. I spoke with customer service multiple times about retreatment and cancellation of the service. I was told that I could only cancel if the company had the opportunity to retreat. I allowed the retreatment(which didn't work) and was told again that cancellation could not happen unless the company had the opportunity to try I different chemical. I allowed this which resulted in no improvement. I informed company through phone and email that I was cancelling the service and was told I could only do that if I paid an additional $292 for the initial treatment. I told them I paid $30 for the initial treatment and that's when they told me that was because I signed a contract. At this point I cancelled my debit card so that the auto draft would no longer be paid to White Knight for services not rendered or future payments. At this point I have received harrassing phone calls and emails and now White Knight has turned my account over to a collection agency for the "contract amount". I never understood that I was under contract. If the sales *** had said I needed to sign a contract, I would have refused their service. I feel White Knight is coercing a payment by claiming I signed a contract and now turning my account over to a collection agency in order to obtain the funds. I need White Knight to cancel my account, bring the balance to zero and note the account in good standing and withdraw any collections.

• Initial Complaint

  01/14/2025

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Occurred around Sept 2024. Around $200 was paid to the business. They committed to providing pest control services to our property. They stated the charges every other month would be $200 with the neighborhood discount. They charge the consumer first then provide 2 months of service (two visits). We cancelled our account after the first charge/2 visits. They sent an invoice for the next 2 months of service but it was a higher amount than previous. Payment did not go through. Tried to contact them on the phone to explain the charge since we cancelled our account. Did not talk to anyone over the phone. Tried to call 5 times over the course of 2 months to talk to someone. Sent an email end of Nov stating I had questions about the pending charge on our account. Didn't receive a reply until end of December. A reply was sent a couple days later. Received a reply 10 days later (because i sent a follow-up email, otherwise i wouldn't have received anything). They replied back with "we sent an email to the account holder". Not sure yet what that email consists of, but they didn't ask what my question was or make an effort to see what i needed. A $400 charge is still pending for an unknown reason and is now being sent to collections, because they are impossible to contact. No documentation/contract was sent to me so i can review the terms. I am unable to talk to anyone regarding this charge i supposedly owe. I should have researched and read the company reviews before signing up for this service. They solicited/door knocking in neighborhoods and pressure you into signing up for this service and state how much of a good deal it is. They never disclosed with me the cancellation rules/policies when signing the contract in person.

• Initial Complaint

  01/14/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In May/June of 2024 a sales *** from White Knight Pest Control came to my newly built home to sell Pest Control services. After meeting with the ***, I asked him about costs and contracts. He assured me that there was absolutely zero contracts and that I could cancel the service at any time with no additional costs. I kept the services for 3 visits and then I called to cancel. They informed me that I was in a 12 month contract and it would cost $300+ to terminate. This was sales manipulation and flat out lies. They put a flyer on my door that states they are a BBB accredited business but when I looked them up, your website states otherwise. I am trying to cancel my contract with no additional charges or penalty. If that isn't possible, I would like other people to be aware of this scam. The service costs $140 every 2 months.

• Initial Complaint

  01/14/2025

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On July 2024, a sales representative for the company knocked on my residence door. They explained their services and offered me a trial contract for 3 months, which could lead to a 1 year contract. I was promised I could quit anytime after the 3 month trial period. I was dissatisfied with the service. In the third month I contacted White Knight telling them I wanted to drop their services. I was told by an agent that I had to have a one year contract or pay a $200.00 cease of service penalty. When I explained that I was offered a 3 month trial period with the option of quitting any time after the trial period, the agent I spoke with said that I could not quit. And when I explained the sales agent's promise, she told me that they are not responsible for anything they promise and that they are contractors. During my conversation with the White Knight representative, I asked for a copy of the 1 year contract. I never received one. I have been contacted several times by White Knight personnel, threatening to take me to court to collect the $200.00 penalty. They have contacted me by text and by phone several times. They even texted me and called me on Thanksgiving Day. Their most recent text was on January 10th, 2025, threatening me with "that my account is past due and is set to enter preliminary collection stages in less than one week."

• Initial Complaint

  01/13/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I request:Immediate cancellation of my service without penalty Clear written documentation of service termination Complaint Details:I am filing this complaint due to deceptive sales practices and contradictory cancellation policies at White Knight Pest Control. The issues are as follows:Service Misrepresentation:I was enrolled in a ************************* plan without being informed there were different quarterly service options *********** intervals (75 days) differ from what was initially discussed When questioned, different company representatives provided conflicting information about the services *************************************** has created an impossible situation regarding cancellation by:Requiring both a phone call AND 30-day written notice for cancellation Refusing to accept cancellation requests until after my March treatment Making it impossible to provide the required 30-day notice due to these contradictory requirements Customer Service/Custome Advocay team Problems:Customer service/Customer Advocay representatives provided inconsistent information about service plans A Customer Advocate team member falsely claimed quarterly and quarterly elite services were the same Another representative later contradicted this, confirming they are different services Documentation:I have maintained detailed records including:Email correspondence Recorded phone conversations with customer service Recorded conversations with the customer advocacy team I am seeking immediate resolution of these issues and maintain the right to pursue additional legal remedies if necessary.

• Initial Complaint

  01/09/2025

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Approximately 5 years ago we hired White Knight Pest Control for our home. Recently, we lost trust in the company and attempted to discontinue receiving their services. However, White Knight Pest Control is refusing to let us discontinue. They charged us $67.00 for no services rendered and are threatening late fees if we dont pay. To be clear, we discontinued with the company before this recent charge to our account. They are saying we are bound by contract to give 30 days notice prior to cancellation. However, this is not applicable, we were never given a contract prior to receiving their services We are feeling bullied and mistreated by White Knight Pest Control. We are requesting that they stop attempting to bill us and stop attempting to regain us as customers.

• Initial Complaint

  12/30/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  My wife signed us up for pest control service with White Knight. After several missed treatments and in ability to schedule when we wanted service we attempted to cancel. We were informed we signed a 1 year contract and owed 1 additional payment. We made the payment but informed the customer service *** over the phone we wanted the service canceled and to not service our residence again, they said we payed for 1 more service but we stated not to come. They disregarded this request and serviced our residence when we were away. This should have been the end of our agreement, however they sent another technician again and now say we owe more money for the additional service and when speaking to their customer service they say we have agreed to all price increases and services and our account is only pending cancelation, they hang up when we call and give no means to cancel online. They are trying to strong arm us into paying for service we did not want.

• Initial Complaint

  12/18/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We previously filed a complaint with the BBB since this company would not address a wasp situation. Finally once BBB was notified I was contacted by ***** **** and she made arrangements to send out a technician. I told ***** we would not be renewing our contract. Without my approval a technician showed up at my home this Saturday, Dec 14th and serviced our property. My credit card was charged $129.99. I called White Knight Pest Control on Monday and spoke with ******** to refund my credit card since this was not approved and I no longer have a contract with them. ******** informed me that she did not have the authorization to refund my money. I was told ***** **** would return my call and of course she has not. This is an unscrupulous company. Last time it took me from July 2024 to Oct 2024 to get any results. However once BBB got involved I was able to get a solution. I do not want to continue back and forth with White Knight. I want my refund and they should honor that my contract expired in October and I do not wish to do any further business with them. Here is my former BBB number ********

• Initial Complaint

  12/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was solicited by White ************ services their services started killing my hummingbirds and caused more pests to start coming. I have been trying to cancel my service for 6 months. The real issue is that o gave the person who illegally sold me this service my safe at home address, he clearly didnt know what he was doing as the company is now using the service address of the home to contact me and I am being sceamwd at my a woman named ***** and hung up on and theres no accountability for what they have done which is commit a felony and make it so my abuser is now able to locate be based on their illegal business practices . I demand that this information is removed from their data base and that they stop using it immediately

• Initial Complaint

  12/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I engaged White Knight ************* under a 12-month agreement beginning on May 15, 2024. While I understood the terms of the agreement, I have encountered the following serious issues:Unauthorized Access: Services were performed without confirmation of my availability or explicit permission to access my backyard. This could be considered trespassing.Lack of Proof of Service: Despite repeated requests, the company has not provided sufficient evidence (e.g., technician reports or timestamps) to verify that the services were carried out as claimed.Unexplained Charges:On December 12, 2024, I was billed a $25 processing fee that was never disclosed in the agreement.Excessive ************************* is demanding $449 to close my account, which includes removing an initial discount and late fees, despite their failure to provide proof of service and explain additional charges.I am requesting the following resolution:Evidence that the services were performed as claimed.Removal of the $25 processing fee and any late fees.Confirmation that the agreement will not roll over past May 15, 2025, without explicit consent.Clarification of the outstanding balance, with any amounts tied to improper or undocumented charges waived.If these concerns cannot be resolved, I will pursue further action with the California Department of Consumer Affairs and ************************** I believe this business is engaging in unethical practices, and I am requesting BBBs assistance to ensure a fair resolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩