About

Local BBB:

BBB serving the Heart of Texas

BBB File Opened:

6/1/2000

Business Started:

1/1/1992

Business Started Locally:

1/1/1992

Type of Entity:

Sole Proprietorship

Business Management:

Mr. Sammy Massey

Mr. Buck Massey, Owner

Additional Information

Refund and Exchange Policy

SHUTTER AMERICA PRODUCT WARRANTY

Manufacturer
Defects: Shutter America warrants its Spanish Cedar Shutters for 7
years and Western Red Cedar for 5 years against defects in workmanship in
construction. All other hardwoods such as Poplar, Pine, Oaks, carry a 1 year
warranty against defects in workmanship in construction. The Warranty covers
the raw shutter; it does not cover any cost incurred in the finishing or
hanging of the shutter. The following would not be considered defects in
material and workmanship: Light witness lines around the raised panels due to
expansion and contraction; Small hairline cracks; and, Natural indentions on
the surface. These characteristics are common in millwork and cannot be
avoided.

Finishing: Factory
painted finishes are warranted for a period of one year from the date of
purchase against peeling or flaking. Note: Some fading or loss of sheen is
considered normal wear and is not covered under this warranty.

Purchaser
Responsibility: For the Warranty to be valid, the
purchaser must request a return authorization for the defective goods as
provided herein. Once the returned product is received and the manufacturer has
inspected and confirmed that the problem is a manufacturer defect, the customer
will be given replacement shutters. No credits will be issued. Warranties are
non-transferable. Proof of purchase is required for all returns and Warranty
claims.

Terms
& Conditions

1.  All
prices and terms are subject to change without notice.

2.  All
sales are final.

3.  Prices
shown in our literature are Manufacturers Suggested Retail Prices (MSRP).

4.  Orders
accepted by Shutter America are non-cancelable except with our prior, written
consent, and are subject to a service charge.

5.  Shipping
and Handling charges may apply to destinations within the 48 contiguous United
States.

6.  Buyer
is responsible for additional delivery fees or surcharges on orders requiring
special shipping / packaging and/or direct delivery.

Returns

1. Buyer must have a Return
Authorization Number from Shutter America to return Shutters or Hardware.
Returned merchandise will not be   accepted
without a Return Authorization Number.

2.
All claims for manufacturing defects must be filed within 30 days of billing.
Returned items must be in original shipping and packing cartons.

3. Return Authorization Number must be on outside of
return shipping carton.

4. Goods must be shipped within 15 days of the Return
Authorization Date.?Note: All authorized returns may be subject to a restocking
fee to cover handling expenses.

DAMAGES,
SHORTAGES & FREIGHT DAMAGE

Shutter
America carefully packages all shipments to minimize damages in transit, but
occasionally some damage may occur. We suggest the following procedures: ?Check all
shipments carefully for damage and piece count upon receipt. Discovery of
shortage or damage at the time of receipt is the customer's responsibility. If
a package is damaged, refuse it. We will file claims for all refused packages.
If a damaged package is accepted, notify the carrier and request an immediate
inspection. Keep the packing in which the order was shipped. ??If there
is a shortage or minor shipping damage is visible (or concealed damage is
suspected) and you keep the package; have the delivering driver sign your copy
of the freight bill noting the damage or shortage. You are responsible for
filing all claims for accepted merchandise. Please call Shutter America for
assistance if needed.

Return
Policy Ordered Product. Once order is made shutters are not
returnable nor orders cancelable once production has begun.

Warranty
Information. ?This warranty does not imply automatic
replacement of any product. The company reserves the right to repair or replace
any product at its discretion. ??This warranty is exclusive and in
lieu of all other obligations, liabilities, or warranties. In no event shall
Shutter America be liable for or responsible for incidental or consequential
damages, or for any other direct or indirect damage, loss, cost, expense, or
fee. ??This warranty gives you specific legal rights, and you may also have
other rights which may vary from state to state. Some states do not allow the
exclusion or limitation of incidental or consequential damages, so such
limitation or exclusion may not apply to you. ??Products
that do not meet our quality standards will be repaired or, if repair is not
possible, remade. We will not be responsible for faulty installation, incorrect
measurements, incorrect specifications, or alteration by any other party. ??We reserve
the right to inspect products prior to repair or remake. Non-defective or
altered products will be returned freight collect without credit being issued
or repair being made. Shutter America will not be responsible for any
unauthorized repair charges from another party. ??Repair or
remake of any defective product will be done only to the original size and
specifications.

What is
Not Covered. ?This warranty does not include any conditions
or damages caused during shipping or resulting from accidents, alterations,
misuse, abuse, misapplication, and exposure to the elements, fire, flood, and
improper maintenance, failure to follow use or care instructions, or acts of
God. This warranty does not cover any servicing costs incurred for installation
adjustment, minor repairs, repainting, or conditions characteristic to the
product caused by normal wear and tear. Shutter America will not be responsible
for trip charges, measuring, disassembly, removal, reassembly, or packing
costs.

Shutter Hardware is
returnable, if the packaging has not been opened, subject to a 15% re-stocking
fee.

Warranty, Replacement
or Repairs. This warranty covers the actual shipping cost of
shutters returned, provided the return and shipping method have been approved
by the company. Shipping costs to Shutter America shall be prepaid by the
customer and reimbursed by the company. For non-valid warranty claims or
repairs, all shipping costs shall be paid by the customer. Prior to returning
merchandise, a return authorization number must be obtained from the company by
calling 210 275 2005.



Please
contact Shutter America (210 275 2005) if there is damage so we can address any
issues immediately.












SHUTTER AMERICA PRODUCT WARRANTY

Manufacturer
Defects: Shutter America warrants its Spanish Cedar Shutters for 7
years and Western Red Cedar for 5 years against defects in workmanship in
construction. All other hardwoods such as Poplar, Pine, Oaks, carry a 1 year
warranty against defects in workmanship in construction. The Warranty covers
the raw shutter; it does not cover any cost incurred in the finishing or
hanging of the shutter. The following would not be considered defects in
material and workmanship: Light witness lines around the raised panels due to
expansion and contraction; Small hairline cracks; and, Natural indentions on
the surface. These characteristics are common in millwork and cannot be
avoided.

Finishing: Factory
painted finishes are warranted for a period of one year from the date of
purchase against peeling or flaking. Note: Some fading or loss of sheen is
considered normal wear and is not covered under this warranty.

Purchaser
Responsibility: For the Warranty to be valid, the
purchaser must request a return authorization for the defective goods as
provided herein. Once the returned product is received and the manufacturer has
inspected and confirmed that the problem is a manufacturer defect, the customer
will be given replacement shutters. No credits will be issued. Warranties are
non-transferable. Proof of purchase is required for all returns and Warranty
claims.

Terms
& Conditions

1.  All
prices and terms are subject to change without notice.

2.  All
sales are final.

3.  Prices
shown in our literature are Manufacturers Suggested Retail Prices (MSRP).

4.  Orders
accepted by Shutter America are non-cancelable except with our prior, written
consent, and are subject to a service charge.

5.  Shipping
and Handling charges may apply to destinations within the 48 contiguous United
States.

6.  Buyer
is responsible for additional delivery fees or surcharges on orders requiring
special shipping / packaging and/or direct delivery.

Returns

1. Buyer must have a Return
Authorization Number from Shutter America to return Shutters or Hardware.
Returned merchandise will not be   accepted
without a Return Authorization Number.

2.
All claims for manufacturing defects must be filed within 30 days of billing.
Returned items must be in original shipping and packing cartons.

3. Return Authorization Number must be on outside of
return shipping carton.

4. Goods must be shipped within 15 days of the Return
Authorization Date.?Note: All authorized returns may be subject to a restocking
fee to cover handling expenses.

DAMAGES,
SHORTAGES & FREIGHT DAMAGE

Shutter
America carefully packages all shipments to minimize damages in transit, but
occasionally some damage may occur. We suggest the following procedures: ?Check all
shipments carefully for damage and piece count upon receipt. Discovery of
shortage or damage at the time of receipt is the customer's responsibility. If
a package is damaged, refuse it. We will file claims for all refused packages.
If a damaged package is accepted, notify the carrier and request an immediate
inspection. Keep the packing in which the order was shipped. ??If there
is a shortage or minor shipping damage is visible (or concealed damage is
suspected) and you keep the package; have the delivering driver sign your copy
of the freight bill noting the damage or shortage. You are responsible for
filing all claims for accepted merchandise. Please call Shutter America for
assistance if needed.

Return
Policy Ordered Product. Once order is made shutters are not
returnable nor orders cancelable once production has begun.

Warranty
Information. ?This warranty does not imply automatic
replacement of any product. The company reserves the right to repair or replace
any product at its discretion. ??This warranty is exclusive and in
lieu of all other obligations, liabilities, or warranties. In no event shall
Shutter America be liable for or responsible for incidental or consequential
damages, or for any other direct or indirect damage, loss, cost, expense, or
fee. ??This warranty gives you specific legal rights, and you may also have
other rights which may vary from state to state. Some states do not allow the
exclusion or limitation of incidental or consequential damages, so such
limitation or exclusion may not apply to you. ??Products
that do not meet our quality standards will be repaired or, if repair is not
possible, remade. We will not be responsible for faulty installation, incorrect
measurements, incorrect specifications, or alteration by any other party. ??We reserve
the right to inspect products prior to repair or remake. Non-defective or
altered products will be returned freight collect without credit being issued
or repair being made. Shutter America will not be responsible for any
unauthorized repair charges from another party. ??Repair or
remake of any defective product will be done only to the original size and
specifications.

What is
Not Covered. ?This warranty does not include any conditions
or damages caused during shipping or resulting from accidents, alterations,
misuse, abuse, misapplication, and exposure to the elements, fire, flood, and
improper maintenance, failure to follow use or care instructions, or acts of
God. This warranty does not cover any servicing costs incurred for installation
adjustment, minor repairs, repainting, or conditions characteristic to the
product caused by normal wear and tear. Shutter America will not be responsible
for trip charges, measuring, disassembly, removal, reassembly, or packing
costs.

Shutter Hardware is
returnable, if the packaging has not been opened, subject to a 15% re-stocking
fee.

Warranty, Replacement
or Repairs. This warranty covers the actual shipping cost of
shutters returned, provided the return and shipping method have been approved
by the company. Shipping costs to Shutter America shall be prepaid by the
customer and reimbursed by the company. For non-valid warranty claims or
repairs, all shipping costs shall be paid by the customer. Prior to returning
merchandise, a return authorization number must be obtained from the company by
calling 210 275 2005.



Please
contact Shutter America (210 275 2005) if there is damage so we can address any
issues immediately.

Business Categories

Shutters