Collections Agencies
American Municipal ServicesFind BBB Accredited Businesses in Collections Agencies.
Information and Alerts
Important Information
Customer Complaint
BBB files indicate that this business has a pattern of complaints concerning debt collection practices.
On May 6, 2013 the BBB asked American Municipal Services Corporation to substantiate claims made in collection letters to debtors.
Specifically, the company has used in past collection letters the trade name "Warrant Enforcement Division" as well as claimed that the correspondence was the "final notice prior to arrest."
BBB has questioned the company as to the accuracy of the statements. Particularly, BBB has questioned if the company has been given the actual authority to enforce warrants on behalf of its clients and whether the correspondence is, in fact, the final notice sent to a debtor prior to the enforcement of an arrest warrant.
The company has defending its practices stating that it is not required to follow federal or state collection practice regulations since it collects criminal debt, not consumer debt.
However, the BBB has argued that regardless of the lack of laws governing private corporations collecting on behalf of municipalities, BBB standards still call for corporations to be transparent in their marketplace behavior and to simply tell the truth.
As of March 29, 2023, American Municipal Services Corporation has failed to verify the accuracy of the challenged claims made in its collection correspondence.
Service Area
- Collin County, TX
- Cooke County, TX
- Dallas County, TX
- Delta County, TX
- Denton County, TX
- Ellis County, TX
- Fannin County, TX
- Grayson County, TX
- Hopkins County, TX
- Hunt County, TX
- Kaufman County, TX
- Lamar County, TX
- Rockwall County, TX
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