Complaints

• Initial Complaint

  12/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  i bought a auto part over the internet from r.e.d.superchargers. He would take a bank transfer for $ **** ( the asking price). He claims he sent it through Universal Parcel Deliveries and claims its on hold because it is uninsured. They want from $800 to $1100 for insurance. The tracking no is ************. And he said the shiping was free.Thank you *************************

  Business response

  01/30/2023

  We would like to confirm that the parts were actually shipped out. The issue here is with the shipping company and not us. Nevertheless, we are at heels with them to deliver the supercharger.

  Customer response

  02/06/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  To whom it may concern
  there two Universal Parcel Deliveries, the legit one is CA the other I believe Is part of his scam and has no address. This is a copy of the email he sent me.
  Sent: Wed, Dec 21, 2022 02:34 PM
  Dear Client,
  
  We would like you to understand that we require you to insure your package for your own security so that you are fully covered against all the risks during transportation. Below is a List of the insurance options available to you. Therefore, you can choose from the list below the insurance option which best suits your package. The money paid in as Insurance Coverage on your package is 100% Refundable upon delivery. That is when your package is delivered within 8 days as scheduled, you will be refunded in full the total amount paid in for the insurance coverage of your package. We have 3 Insurance options from which you are free to choose from.
  
  Firstly, we have the Basic all risk insurance coverage. The Basic all risk insurance coverage would cost $800 for your package. With the *************** Coverage, if your package incurs any damages during transit, you will be compensated for the damages incurred.
  
  Secondly, we have the Equivalent all risk insurance coverage. The Equivalent all risk insurance coverage would cost $950 for your package. With the ******************** Coverage, if your package incurs any damages during transit, you will be paid in full the total cost price of your packages.
  
  Lastly, we have the Premium all risk insurance coverage. The Premium all risk insurance coverage would cost $1100 for your package. With the ***************** Coverage, if your package incurs any damages during transit, you will be paid in full the total cost price + any other costs incurred.
  
  You are free to choose from any of the above insurance options and get back with us so that we can advice on how to proceed with the insurance coverage on your package.
  
  NB: The Total Amount paid in as Insurance Coverage on your package is 100% Refundable upon delivery. Your package needs to be insured before it can be transported.
  I already gave him $1700 I am not going to give him any more.
  
  *************************

  Customer response

  02/08/2023

  To whom it may concern
  
  This is the latest letter he has sent
  
  Sent: Wed, Feb 08, 2023 04:12 AM
  Dear client,
  
  We are getting back in touch with you regarding your package registered to be delivered with us. We would please like you to understand that we have been having issues delivering your package due to the fact that we lost track of your package at our warehouse.
  Nevertheless, we would please like you to note that we are actively working on getting back on track of your package and proceed with the delivery as soon as possible. In either case, if your package is insured, we would have to engage with the process on handling a full refund. Please do give us some more time to have this issue handled.
  
  UPD
  Transport Solution for You
  
  
  Thank you *************************

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