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          Business Profile

          Online Retailer

          Bucket Brigade USA

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/30/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I ordered a radio strap June 20th 2024 , the website says it could take up to 16 weeks to make product, its been well over 16weeks , I have prepaid for this item , I have sent several several emails to this company and only had 1 response and that was on October 17th that my item would be shipped in a few days , it is now October 30th and I have not seen the product , I emailed again 2 days ago with no response , I have took screen shots of the item I paid for and also screen shots of the emails Ive sent and the one I received.

            Business response

            11/22/2024

            We have cancelled the order and issued a refund. We have notified the customer by email. 

          • Initial Complaint

            09/20/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I paid for my order on 4-17-24 and still have not gotten it yet. They will not return my emails or calls. I either want my order or my money back. They just took my money and not giving me my product or money back.

            Business response

            09/24/2024

            Here is the tracking information - 9400111105501226859763

          • Initial Complaint

            09/17/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I ordered the ***************** Strap System on 2/21/2024, I have still not recieved it on 9/17/2024 I recieved an email stating it was in production on 3/9/24 I requested an update on 4/12/24 Recieved a generic email that it was in production on 4/17/24 Requested another update on 5/22/24 Recieved an email stating that there was delays in production on 6/7/24 I requested information on the time frame of delay on 6/25/24 I recieved no response so I requested another update on 8/5/24 I recieved an email on 8/6/24 with an expected shipping date of 8/16/24 As of 9/17/24, I have still not recieved the product that has already been paid for.

            Business response

            09/24/2024

            Here is the trackin number - 9400111105501226859756

          • Initial Complaint

            06/24/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I ordered the ***************** Strap System through Bucket Brigade USA back on December 4, 2023. It is now June 23, 2024, and I still dont have the strap system. Here are the following updates I have received since ordering.- 12/18/23 - My order was being made, there is a 8-12 week turn around time.- 12/22/23 - End of year announcement. The company was no longer making bunker gear products. However, they had enough fabric inventory to fulfill all current orders, which would include my order placed on 12/4/23.- 1/18/24 - My order was being made, now there was a 8-16 week turnaround time. - 1/31/24 - Orders were now taking longer to make, longer than the 8-12 week period.- 3/26/24 - I emailed them and asked for an update, as I hadnt heard anything since - 1/31/24. Have not received a response since then, its been almost 5 months since I sent that email. - 6/23/24 - I asked for another update, maybe Ill get a response, but im not holding my breath. - 6/23/24 - I emailed Bucket Brigade USAs parent company, Fire Melon USA LLP, and I got an immediate response saying my message could not be delivered because the address may not exist.

            Business response

            07/16/2024

            This order has been delivered. The tracking number is 9400111105501458465916. 

          • Initial Complaint

            03/28/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            On August 11, 2023, I ordered a SCBA Bag via the online site for $44.95. The ad specified that items were made to order and could take 8-10 weeks. By November, I had not received the item and emailed for guidance. Company responded that they were having staffing and other issues and would process the order shortly. On January 18, 2024, I received an email stating the order was in production. I have emailed the company 3 times since then with no response and no item delivered.

            Business response

            03/29/2024

            This order has been cancelled as requested. Refund will porcess within 14 business days.

            Customer response

            04/01/2024

            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Regards,

            *************************

          • Initial Complaint

            10/20/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            I put in an order for a one ***************** Strap System at a total cost of $120.89. The company stated on their web site that the order would be fulfilled 8 - 12 weeks after purchase. I placed the order on June 18 2023, to date of this complaint I have received nothing (over 18 weeks now). I have received a couple of emails with reasons for the delay. I have sent them 3 emails asking for a date of when my one item would be ready, I asked for refund, then I asked to be compensated for the wait (a percentage off or something) They have not answered a single email back. They promptly took my money and have given me nothing.

            Business response

            10/24/2023

            The order has been cancelled and a refund issued.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Contact Information

          3100 Us Highway 90 W

          Castroville, TX 78009-5445

          Visit Website
          (859) 433-7976

          Customer Complaints Summary

          6 total complaints in the last 3 years.

          5 complaints closed in the last 12 months.

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