Complaints

• Initial Complaint

  09/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an international driver's license, for my son ******** *******, from the International Driving Authority on February 29th, 2024, because he was traveling to ***** to see my family, and I wanted him to have a way to get around. I have previously purchased an international license from them in 2021, so I thought they were legit. I paid $79.00 by ******, and was issued the driver's license. I had also purchased a license for me back in December 2021, in the amount of $24.99. The problem came when my son got pulled over in *****, and the police accused him of providing a false document, and is now waiting for his court hearing, where he is being accused of committing a crime, by providing false documentation. I have tried to contact the business, but it is just an automated line, and they suggest that I contact them by email. I contacted the local BBB to assist me here in ***********, has tried to find that business, and it seems to be a scam, because the address shows that is an apartment complex. One my son was pulled over, the police told him that it was a fake license and is now being accused of providing a fraudulent document, which it's a crime, and he might have to serve time and pay a hefty fine.

  Business response

  09/19/2024

  Dear Shawneil and *******,
  
  I hope this message finds you well. We are writing in response to your recent experience concerning the document you received from us.
  
  First and foremost, we want to assure you that your satisfaction and trust in our services are of the utmost importance to us.
  
  Please note that every IDP in the world, de jure, is just a standardized translation of your national driving permit. It is not a stand-alone document.
  Please confirm if Mr. SHAWNEIL had his *********************** driving license with him while he was ********************** in ******
  Please provide us with a copy of the police report or fine receipt that he got in ******

  Best regards,
  Antony, Customer Service
  ********************** ********************** ********************

  Customer response

  09/19/2024

  Complaint: 22303308
  
  I am rejecting this response because:

  My son got issued a ticket for him to appear in court. Based on what the police said, he will have to get an attorney and appear in court. Because he used a fraudulent document, he could serve time in jail and also get a fine of ****** Euros.
  
  Regards,
  
  ******* *******

  Business response

  09/20/2024

  Dear *******,

  1.

  As we communicated previously: please share the photo of the police protocol. We need to be sure that your son had his ************** driving license with him while **********************. As *** does not work as a stand-alone document. And this might be a reason of the fine.

  2.

  Please share your ****** email address where we can send you a refund, as both purchases were made more than 6 months ago, and we cannot refund them back to the same bank card.

  If you don't have ******, please share your USD bank details within the ***

  --

  Best regards,

  Antony, Customer Support at ***

  Customer response

  09/20/2024

  Complaint: 22303308
  
  I am rejecting this response because:

  My son did have his South Carolina license with him. They still said that because he presented a fraudulent document, that he would have to go to court, and possibly serve time and pay a fine.

  The document I sent yesterday, that was the police "ticket" informing him of the infraction/crime he committed. I am going to attach it again for your convenience.

  My ****** is under my phone number ************, and it under my company's name of ********************* & Translators.
  
  Regards,
  
  ******* *******

  Business response

  09/23/2024

  Dear *******,
  
  Your payments (*****************, $24.99 and *****************, $79) have been fully refunded. While this refund is immediate on our part, it can take up to 15 business days for the funds to reach your account.
  
  We wish you safe and pleasant driving!

  Customer response

  09/23/2024

  Complaint: 22303308
  
  I am rejecting this response because:

  My son Shawneil is going to have to go to court, and can possibly be incarcerated, as well as having attorney's fees and a fine. I won't know how much those expenses are going to be until the court hearing. The court hearing has not been scheduled yet. Once I have more information, I will let you know. 
  
  Regards,
  
  ******* *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩