Complaints

• Initial Complaint

  01/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We haven't had working plumbing since the day we rented an apartment from ***** the owner me my disabled mother and my little girl have been showering and washing our dishes in the outside makeshift shower with no door when you run the water in the sink nasty stuff like puke backs up into our bathtub and if we run the bathtub water just pours through the wall onto the kitchen floor it has been several months and she refuses to address the issue as a matter of fact just flat out denies it it's happening even though it's right in front of her face acting as if it's already resolved not one time has a license plumber been out to our place as a matter of fact she's trying to send criminal and drug addicts in here to look at it and all they have done is tear it up and make it worse with no resolution and she actually is screaming about wanting more money when we have no functioning plumbing and haven't since the day we moved in it is a terrible moldy nightmare of a mess here at the bed and breakfast and she just said she is going to rent this apartment out to somebody else for February without acknowledging the issue or making them aware and getting one over on them as well also she rents the two suites upstairs to people nightly for the bed and breakfast and the plumbing just leads down here as well and when it rains outside it rains inside our house because they built a deck upstairs where they connected it it just rains in our living room on the floor where the rooms connect do not want anybody else to get into this nightmare of a mess with no resolution you don't even have your basic essentials as a shower or dish washing

  Business response

  01/16/2023

  Please note I rented this apartment to ***************************** . and her daughter and granddaughter.

  They also have 4 dogs and a cat, they were looking for a place to live in November. I agreed to a rental with no contract, a month to month rental with  only 2 weeks notice both *********************** cleans houses for a living and I felt assured it would be kept in proper order.  The agreement was for $1000 per month all utilities and satellite tv and internet included min addition she often washed her clothes up there as a gratuity.  The first month they Pd the $1000 rent as agreed on  A few weeks after they moved in they spoke of a leak or the tub baking up while they did dishes. This was dish water. I suspected the French drain had occluded thus backing the white water up.  There was never any mention of septic problems and that is in good working order. The French drain was inspected and roots were removed That seemed to help but did  not fix the issue 100 percent. I did offer for the 3 of them to use one of the rooms upstairs to bath in and stay in fir free if needed.  Occasionally they did but after the cold *********************** said the outdoor shower she enjoyed more. Additionally I took the rent down to $600 per month They were happy with at, we also discussed they needed and wanted to move to a larger apt.  The leak was difficult to track down but eventually was and was repaired. In January they were also charged the reduced rent of $600 per month!  , In the interim I was informed of something that made me very uncomfortable and I asked them to vacate on the 14th of January  Last day to be the 28th of January.  Then problems started I was threatened that they would take my ratings down and pictures of the torn up deck and plumbing were posted on line on my ****** site  The plumbing is totally repaired  When I observed the pictures posted the bathroom was seen to be torn up. It would be best fir everyone tif they found another place. The police are addressing my other concern.

  Sincerely,

  *****************************, Out by the Sea

   

    

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩