Complaints

• Initial Complaint

  12/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have requested a running balance of debits and credits to this account. I have shown them the discrepancy and they continue to indicate that I owe an amount greater than the amount I show is owed without any explanation of how they arrived at their figures. I have requested this information several times. I have indicated I have no issue paying the balance I want to ensure I am not overpaying.This is after charges accumulated as the account was past due and I was never notified until it was several months past due. (fyi the bond is for a relative)

  Business response

  12/27/2024

  After a thorough review of your account, ******************** has identified a discrepancy regarding your initial restructuring balance. The correct starting balance as of 7/5/2024 should have been noted as $1,138.10,not $908.10. The $908.10 balance reflects the amount remaining after the 1st payment of the restructuring agreement on July 19, 2024, was applied to the account.
  As an overview, client was informed she had a past due balance of $1,083.10 of which she agreed to a restructure on 7/5/2024  to which our restructure fees were added and after the client made the initial good faith payment of $130, the remaining balance of $1,008.10 was placed on a bi-weekly $100 payment plan until the balance was paid in full starting 7/19/2024 and with an anticipated ending pay plan date of 12/6/2024.
  Since 7/19/2024, we have received 8 additional payments of $100 with the last bi-week payment being received on 11/8/2024. The remaining balance after the 11/8/2024 payment applied was $108.10. Client has since missed making the payment scheduled for 11/22/2024 ($100.00) and 12/6/2024 ($8.10).
  In recognition of the client's commitment to fulfilling the terms of the restructure agreement, and as part of our dedication to providing exceptional customer service, we have chosen to waive the remaining balance on the account. No further payments will be required, and we hope this action reflects our commitment to resolving the matter and ensuring customer satisfaction. Should there be any questions regarding the resolution the client is welcome to contact us for further review. 

  Customer response

  12/27/2024

  I am rejecting this response because:  

  The payment history for this account was not provided as requested. In order to support the amount you indicate I owe on this account I will need detailed accounting including running balances debits and credits.

  Business response

  12/27/2024

  Cowboy Bail Bonds was in the process of sending account details to client via email prior to the rejection. Client now has account details and is aware to contact with further questions or concerns. 

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I came into this business to bail one of my friends out of jail I was told yesterday that the price would be 736.00 so when I came back the next day to pay for it I was told there would be an additional charge of $85. While discussing it with the woman not only was she rude to me by telling me it's not her concern and that the price won't change not even admitting that it was their fault just making it seem as if it's my problem. I asked to speak to a manager which he also was rude to me I will also be suing for compensation

  Business response

  08/03/2022

  Business Response /* (1000, 5, 2022/06/21) */ BBB COMPLAINT DATED 6.15.2022 Consumer Info: *****, ********** Case # XXXXXXXX DEF: ******* ******* DOB: 12.18.1998 Quinton ******* is a previous defendant of Cowboy Bail Bonds (CBB). In December 2020, CBB posted a bond for Mr. ******* for the charge of assault family violence. In April 2021 Mr. ******* was back in jail on an additional charge of insufficient assault family violence. CBB filed paperwork with the******* County ********** Department to notify them of Mr. *******'s arrest and to get his co-signer released from the CBB bond posted in December 2020. CBB charged $85.00 for travel and the filing of this document. On June 14, 2022, Mr. ********** *****, a friend of Mr. *******, came into CBB to bond Quinton ******* out of jail. When arriving to co-sign the new bond, Mr. ***** was told of the $85.00 balance on Mr. *******'s previous bond. CBB's company policy is to receive payment for any outstanding balances before starting a new loan for new additional charges. Mr. ***** agreed to pay the $85.00 balance, signed a receipt for payment and signed he understood this payment of $85.00 was "non-refundable". On June 15, 2022, Mr. ***** filed a complaint with the BBB wanting the $85.00 payment back. CBB followed company policy, informed Mr. ***** of the balance, received payment, provided a paid receipt and Mr. ***** acknowledged in writing he understood the money was to pay the balance owed and was "non-refundable".

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩