Carpet and Rug Cleaners
Kiwi Carpet CleaningHeadquarters
Find BBB Accredited Businesses in Carpet and Rug Cleaners.
Reviews
5 Customer Reviews
Review from Jon H
1 star06/21/2024
Do not trust this company. They took my rug to clean and never returned it. Despite weeks of calling, no one can return the rug or explain what happened to it and the customer service agents have admitted they are embarrassed by this operation and I have been told that only a "manager" can help me. A manager is never available. We are looking into pursuing small claims actions as we have exhausted any other options. I would highly recommend you avoid this company at all costs.Review from Bonnie C
5 stars09/08/2023
We recently hired Kiwi Carpet Cleaning to clean our home's carpets and air ducts. We were extremely pleased with their service as our carpets looked as good as new once they had finished. They even provided us with an option to return within the same year at an affordable price in case we needed our carpets cleaned again. We found their cleaning solution impressive, as it left our carpets looking and smelling fresh and dried much faster than other carpet cleaners we have used. The technician who came to our home was also very professional.Review from Susan S
2 stars06/04/2022
I was taking advantage of Kiwi's offer to come back for a trip fee ($35) and just $4 per room within a year. They call it a warranty service. Kiwi cancelled on me twice came the 3rd scheduled visit. They did compensate me for the 2 cancellations by waiving the trip fee which is nice, however, they are now down to 1 tech, so they skipped the vacuuming before cleaning and wore outside shoes without shoe protectors.Review from Jean R
1 star04/28/2022
Had several oriental rugs "cleaned." One in particular came back in horrid shape; smelling of urine, dusty, stained, and overall disgusting. That was just the worst one. Customer service is horrible. They reclean it with no improvement. They use contractors to transport rugs and I watched the driver take the clean rug, unprotected (not wrapped) out of the trunk of a small sedan crammed full of other rugs and a rug cleaning machine. I lodged a complaint and asked for a refund. It took a couple of months to agree to a refund and a couple of months for them to tell me the check was mailed on April 15. On April 25 I called to find out about the refund. Today, April 28, they told me it would be mailed tomorrow, April 29. The saga continues.
Kiwi Carpet Cleaning Response
04/29/2022
Dear Ms. *****, We sincerely do apologize for your experience and the delay in your refund check. Your refund has been issued and placed in the mail.
Most Respectfully,
Customer CareReview from Jean M.
1 star03/16/2022
I am very sorry I ltrusted them with my Persian rug. It came back looking Worse than it did when I gave it to them. It looks totally ruined with the pile Looking more worn and dark shading in some places. I don't know what They did to it but it looks totally abused.Kiwi Carpet Cleaning Response
03/16/2022
Dear Ms. *********
We do apologize but the Persian rug has areas of worn fibers in which our senior rug specialist stated that was addressed on the initial pick up. Unfortunately, wear on a textile cannot be restored with a cleaning. If you are in disagreement with this evaluation, we would be more than happy to bring the rug back in and have a third party inspect the rug. Please contact our call center at XXXXXXXXXXX.
Most Respectfully,
Elizabeth ***
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