Chimney Sweeper
Lowes Chimney SweepFind BBB Accredited Businesses in Chimney Sweeper.
Reviews
1 Customer Reviews
Review from Amy C
2 stars11/20/2023
The chimney sweep was on time and courteous. I was told there was major damage to the chimney outside. The work was scheduled through a subcontractor for that Friday. Subcontractor did not show. There was no contact from Lowes (confirmation, cancelation or rescheduing call). I reached out to them twice on Friday with a promise that someone would call me back with no response. Luckily the technician left his number. After texting him he told me the subcontractor rescheduled me to Saturday at 9am and apologized that the company had not called me. Saturday at 9am I still had no response from subcontractor. Again, I called the company and was told that they would take a message. I tried to explain my situation. I was cut off and ****** told me that I had to give them 48 hours to respond, my work order showed closed in their system and I was 'now affecting his job'. Subcontractor finally showed up. Did his work. When I called to complain about their customer service I was again cut off and repeatedly asked if there was any remaining work to be done. My name and number was taken and I was told the owners were not available since it was Thanksgiving week and someone would contact me next week about my complaint. In short, noone was interested in providing customer service.
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