Complaints

• Initial Complaint

  09/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Although the staff is very nice, doctors misleading patients are simply unethical and no level of niceness could make up for this appalling way to practice medicine.I went in a year ago to get rid of the varicose veins on my legs. During our consultation, ** ***** explained the treatment plan: after the initial comprehensive ultrasound phase 1 was the medical procedure and phase 2 the cosmetic one, followed by a final ultrasound to ensure everything is good. Then you wait a few months and voila, gone are the varicose veins.Not so fast! Six months after the ordeal, I went back as my varicose veins are still very much present. Low and behold, after another comprehensive ultrasound that they agreed to not charge me for (believe it or not, I had to insist), I am told that we needed to do it all over again as that's how they could file a claim with my "tricky" health insurance.Had ** ***** been honest from the get go I wouldn't even had agreed to the procedure. His lovely assistant asked me how I'd like to proceed. My answer was straightforward: ** ***** would never again insert a catheter into my veins.

• Initial Complaint

  08/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On 5/9/24 I paid $40.00 for the 4th leg injection (Attach 1) from Stride Healthcare. I paid $40.00 for each one of the 4 leg injection procedures I received- 4/18/24, 4/25/24, 5/2/24, 5/9/24. My insurance paid the same amount for all 4 leg injection procedures, and I paid $40.00 for each of the 4 procedures (Attachments 2&3). Stride Healthcare agreed to my ******** health insurance paying its contractual obligation and me paying $40.00 for each leg injection procedure. However, for the last leg injection procedure on 5/9/24, Stride Healthcare credited me with only paying $25.00 instead of the $40.00. I reached out to Stride Healthcare by phone and email and sent them a copy of my receipt for $40.00 dated 5/9/24 (copy sent via email on 7/11/24 and copy sent certified mail on 7/19/24). I paid with credit card. I have not received any further response. On 8/14/24, I received a bill stating I paid $25.00 on 5/9/24 and I owe $15.00 (Attach 4). I have sent them a copy of my 5/9/24 receipt showing I paid $40.00 and not $25.00. No response from Stride Healthcare. Any assistance will be greatly appreciated. Thank you.

  Customer response

  09/12/2024

  Thank you BBB for your assistance.  Today 9/12/24 I received an email from StrideCare Vascular requesting payment for ***** for the May 9, 2024 injection visit.  StrideCare continues to ignore the proof of payment of $40.00 paid on 5/9/24 which I have submitted to them. StrideCare continues to by unresponsive.  Please, help. 

  Regards,

  M *******
  

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