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          Business Profile

          Delivery Service

          Global Express Delivery

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Delivery Service.

          Complaints

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/08/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I saw an ad on ******** for an e-bike and paid for one. I didnt receive it and I email the company and they said my package was being held at customs in ****** and they told me they would resend me a new bike. I told them I wanted a refund and they said they would have to charge me like $100 for the refund and I said no so they resent me the bike. I waited until July 19th and I checked the tracking and it said it had arrived at my post office and I went and the employees said it didnt arrive. Im suspicious of this company and I also read that people had already made complaints before and I think this company is a scam. This is the tracking page where I check the tracking of the package: ******************************* and this is the real company that I ordered from: ********************. And this is the link to the order detail from the website on the pdf i uploaded: ************************************************************************************************************************************************************************************************************** I dont think Global Express or Klamee is a real company.

          • Initial Complaint

            04/29/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a bunk bed for my daughters, it took nearly two months for it to show in tracking as being held in ******* then it got shipped back due to some kind of error. I immediately complained as I had already waited two months- they "reshipped" the beds, I watched tracking for another two months and it finally shows delivered- but there was no package delivered so I emailed again, they said it was with there oregon city courier and it would be delivered in 2-3 days. 3 days later, still no package, so I emailed again. Next day I get a notification that it's delivered and signed for- but I was home all day and there was no delivery and it was not signed for by me. I let them know this. They now say they have an "investigation" open into the package- I've been emailing the supplier of the bed who has also been talking with the shipping company and they are getting the same responses. It's been five months, I've asked for a refund several times and told them I no longer wish to wait on their company to figure it out after 2 failed attempts and 5 months of time already. I want my money back so I can get my daughters beds through more reputable people at this point. They haven't yet refunded me. I still have no beds, no package, and no proof of said "delivery and signing" (becuase there was no delivery and I never signed anything). So I want my money back.

          • Initial Complaint

            10/26/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            A package is being held HOSTAGE and Global is demanding $1000.00 to deliver.I paid $600 for order then told delivery fees of $100, then $300 and another $500.Global refuses to deliver unless I pay ****** of $1000.00 They are asking for more than package is worth.I do not know location of my package or if it even exists.Global says they get to keep my package if I do not pay ******.CRIMINALS!!!!

          • Initial Complaint

            08/25/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            i order a lift and told that it was being delivered and it never came and was sent back cause of customs and now they are saying that it was delivered and i signed for it and that never happened

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2831 S Walton Walker Blvd

          Dallas, TX 75211-7412

          Get Directions
          (972) 591-8797

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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