Complaints

• Initial Complaint

  09/21/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Acces to unit and agreement terminated. We no longer want to do business with landlord

  Business response

  11/30/2022

  Business Response /* (1000, 5, 2022/10/03) */ The client entered into default sue to non-payment, as a result she was locked out of her office. The client has since paid and been let into her office with service restored. She has two accounts with us that are both personally guaranteed by the client, with one account remaining in default. We have reached a payment plan agreement and the client has been removed from collections. We are currently waiting to hear from the client regarding her future plans for the second office, but hope to continue our long standing business relationship. Consumer Response /* (3000, 7, 2022/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with the response provided. The details presented by them are construed and presented in a way to defend their actions. Worksuites wrongfully CONTINUED to lock us out of the rental unit although the rent was in a current payment status without default . However, We are thankful that the BBB stepped in. We were not making any progress with this company until the complaint was received. After speaking to another rep at the company, We were given access to our office and the lockout ceased. As they stated I am the personal guarantor for two separate company accounts. There are two separate agreements for two companies in which I have ownership in both companies. The company in question signed it's original agreement in 2019. This has absolutely nothing to do with the second agreement which originated its business relationship with Worksuites in 2021. Despite the default status of the second companies agreement Worksuites violated the contract of the first company. Hopefully both parties can continue a working relationship moving forward. Business Response /* (4000, 9, 2022/10/05) */ I am unsure how to respond, as we have done what was requested of the consumer. In her original complaint under "desired resolution", the consumer listed "wrongful tenant lock out" and under "case description the consumer listed "Access to unit and agreement terminated. We no longer want to do business with landlord". In the consumer's later response, she listed "Hopefully both parties can continue a working relationship moving forward", which is what we are also hopeful for. She has access to both offices and we have offered to continue to do business together, but will honor whichever she chooses. The consumer was originally locked out of her office because of a returned payment, which is considered a monetary event of default. Per the terms of the agreement, paragraph 10, we may choose any or all remedies of default listed, including lock out and ending of services. Almost two weeks after entering into default, she paid the past due amount but remained locked out for several more days until we spoke. She is the sole proprietor and guarantor of two accounts, one of which remains in default. Rather than name both accounts in default and send her to collections we opted to help the consumer instead. We agreed to unlock the second office so she could remove her items, forgive several hundred dollars of the current debt, and allow the consumer to pay the past due amount at her leisure. Because the consumer is the sole guarantor of both accounts, we are within our rights to cancel both agreements and pursue any remedies of default. However, we chose to treat the two accounts separately, as the consumer requested, and not exercise our right to remedy because we value her as a long time client. As I explained on our call it is not our wish to fight or prove our legal rights to remedy default on either account and prefer to move forward with a good working relationship. If the consumer no longer wishes to remain our client, we can honor her wish. Whatever she is comfortable with, we just need to know her intent.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩