Business Profile

Healthcare Management

U.S. Anesthesia Partners, Inc.

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Customer Complaint:

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Initial Complaint
01/21/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Recently, I did an investigation on my credit report, and found unverifiable, invalidated, inaccurate, and questionable items that your agency didn't make sure it was reporting 100% correctly. Under 15 U.S. Code 1681e (b)Accuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates. Under 15 U.S. Code 1681i (5)Treatment of inaccurate or unverifiable information(A)In general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall(i)promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and(ii)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer. If you are unable to provide me a copy of verifiable proof within 15 days after your investigation, you must remove the accounts and or the information listed below. Thanks for your help with this matter
Business response
01/22/2025
Thank you for taking the time to communicate with ****. We would like to connect with you to see how we may be able to resolve this issue. Please contact our ********************* at your earliest convenience by email at ************************
Initial Complaint
12/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 10 December 2024 I received a bill from Lone Star Anesthesia DBA Independent Physicians Network, ******, ***** for $2727.83. This pill has a date of surgery on it as being 01 September 2021. I am a 100% disabled veteran and the surgery was requested by the veterans affairs hospital in ********, *****. The bill was initially sent to the *************************. However, they declined to pay the bill due to the state of Texas timelines billing law as the bill was not submitted to the hospital until three years after the surgery. After the ** refused to pay the bill, this company has decided to bill myself for the outstanding debt. According to the Texas timelines billing law, the company had 11 months to submit a bill which they did not. This debt is not a valid debt however I am being threatened by the company. This debt is not my responsibility under the Texas billing law. The company needs to remove the debt along with any notations on my credit bureau reports as they waited three years to submit a bill. They and their collection companies need to stop harassing me.
Business response
12/16/2024
You are correct a patient cannot be billed three years after a date of service if they are self-pay. However, upon reviewing the documents you submitted, you had services with a company called Lone star Anesthesia, DBA. We are US Anesthesia Partners. I found a phone number for them ************. Please let us know if we can be of any further assistance. I also checked your account with us to be sure and you have a zero balance with USAP as of today. Please reach out to *********************** for more information.
Initial Complaint
12/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a medical procedure on Feb 14, ******************************************** *******, **, in which U.S. Anesthesia Partners was involved.U.S. Anesthesia Partners sent me a bill for $896.04 on Oct 2, 2023, and a reminder on Oct 12, 2023. That bill was obviously in error, because it included no allowance for insurance for a covered procedure. Nonetheless, I was advised to pay it and await a refund. I paid the overbilled amount in full, $896.04, on Oct 16, 2023. On Nov 19, 2023, U.S. Anesthesia Partners sent me another bill, for $93.99, ignoring that I had already overpaid them and that in fact they owed me $802.05. U.S. Anesthesia Partners then sent me repeated and increasingly aggressive requests for this payment. I phoned U.S. Anesthesia Partners on Dec 11, 2023, to explain they actually owe me money, not the reverse. They initially denied I had made a payment. After I provided U.S. Anesthesia Partners own payment confirmation number they acknowledged my $896.04 payment, and instructed me to disregard future requests for payment. However, they have continued to send me weekly bills for the $93.99 over 50 at this point.On Jan 17, 2023, U.S. Anesthesia Partners finally refunded my overpayment with a check for $802.05, acknowledging that they had found and confirmed my payment. U.S. Anesthesia Partners is engaging in billing practices that are error-prone and internally inconsistent, that it is defrauding customers by making unjustified payment demands, that its practices unjustly mar the credit ratings of its patrons, and that the company provides consumers with no reasonable means of resolving billing questions.I request that you take action on behalf of myself and other consumers to review U.S. Anesthesia Partners business practices, to rectify their past unfair practices and prevent future ones.
Business response
12/10/2024
Hi, we appreciate you sharing your feedback and are sorry to hear youve had less than a good billing experience with ****. I reviewed the account, and the issue has been resolved, however; if you have lingering concerns, please contact our ********************* at your earliest convenience by email at ************************
Customer response
12/16/2024
I am rejecting this response because:
I just got ANOTHER copy of the bill. You're incompetent, or lying, or both.
Business response
12/17/2024
Upon further investigation, our vendor which is responsible for printing and mailing statements to patients has not been updated that the account is closed. We have reached out to them to close your account and have stopped texts, email, and mail correspondence to you. You have not gone to collections at any point, and we apologize for any inconvenience this miscommunication has caused you. Please feel free to contact us again if you have any further issues.
Initial Complaint
12/05/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received a refund confirmation email on September 19, 2024 to refund $300.00 back to my FLEX card that is no longer active. I have been back and forth speaking with the call center/Business office of US Anesthesia Partners since September and the issue has not been resolved. The last couple of months I spoke with a ******** *. in the main business office (refund department) . My last call with her was 2 weeks before the Thanksgiving holiday stating that she will mail out a prepaid card with my refund of $300.00 and as of today (December 5th), I have yet to receive the refund and no one seems to know how to resolve the issue.
Initial Complaint
12/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a procedure done in September 2023. The procedure was 100% covers by my insurance. US Anesthesia Partners billed my insurance and it was denied. They labeled their portion as miscellaneous services. My insurance company asked for more information. US Anesthesia submitted the bill again the same way. It was off course denied again. They then waited too long to do anything. They submitted it again but my insurance said it was too late to submit. So now because of their incompetence and latency they are billing me directly. They tried this once and I contacted the BBB, they stopped for awhile, let the complaint go unanswered and now changed the billing ID number and now they are trying again. I am not the one that's going to be stuck with this because of a bad billing department. You can appeal with my insurance all you want, but I am not paying for a procedure that was 100% covered because you don't know how to bill.
Business response
01/08/2025
Thank you for taking the time to communicate your experience with ****. We would like to connect with you to see how we may be able to resolve this issue. Please contact our ********************* at your earliest convenience by email at ************************
Business response
01/22/2025
Thank you for taking the time to communicate with ****. We would like to connect with you to see how we may be able to resolve this issue. Please contact our ********************* at your earliest convenience by email at ************************
Customer response
01/22/2025
I am rejecting this response because: this is a generic reasons to avoid speaking to the BBB. I have already contacted the business and told them my side and spoke to my insurance. Even my insurance company says this whole thing is US Anesthesia Partners wrong doing because they waited too long to file. I am done speaking to them!
Business response
01/24/2025
We have reviewed the account , and the claim has been reprocessed as of 01/07/2025, we would like to further review the account with you . Please contact our ********************* at your earliest convenience by email at ************************
Initial Complaint
11/24/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had to get an appendectomy done on September 5th. The anesthesiologist had all my health insurance information. They said everything would be billed to my insurance. Low and behold weeks after this procedure I started getting billing notices.. EVERY two weeks. They have my insurance information but they claim they couldnt file it with my insurance as if TRICARE would be impossible to reach. They even told me to contact my health insurance to tell Them about this so, you have billing agents but the customer has to get Harassed every two weeks by the bills and contact the health insurance company? Whats the need of saying dont worry they will eventually pay for it but you literally send bills every two weeks?. You should contact the health insurance company and do your job like every other company does (including the hospital who did my surgery).
Business response
11/27/2024
Hi, we are sorry to hear that this has been a frustrating experience for you. We have reviewed your account thoroughly and with the information you provided, we cannot determine active coverage. We have reached out to the facility as well and they have not received payment for this service. If you have additional documentation such as a letter of eligibility or a copy of your insurance card, we would love to assist further.
Customer response
11/27/2024
I am rejecting this response because: I spoke to my insurance company and the only bill who didnt get paid is this one because they billed me instead of submit it correctly with my husbands social security number since he was the military member. I had to call you today to provide it. Hopefully you guys bill it correctly now. It was already that I was overdosed and woke up hours after the procedure was supposed to only take some minutes. And you dont even verify that I have contacted you today and you have the new information to submit the billing again. Do your due diligence and correct it and submit it again.
Business response
12/02/2024
Upon further review with the correct SSN number provided, we were able to locate an active policy. Please allow 30 days to process and feel free to contact us at *********************** for additional information. Thank you.
Customer response
12/02/2024
I have reviewed the business response and accept this resolution. Thank you
Initial Complaint
11/19/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
**** refuses to provide me an invoice of the services they performed on 5/28.I've contacted this business multiple times and across multiple weeks with no resolution. I'm told no one can provide me an itemized invoice. This has put me in a bad spot with insurance and reimbursement.
Business response
11/19/2024
Thank you for reaching out and sharing your feedback with us. This matter has now been resolved. Please don't hesitate to contact us at *********************** if you need further assistance or have any more questions.
Customer response
11/19/2024
I have reviewed the business response and accept this resolution. I was promptly contacted by someone at **** who resolved my needs.
Initial Complaint
10/28/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received an incorrect bill for a few thousand dollars because US Anesthesia Partners submitted my bill incorrectly to my insurance. For over 10 months I submitted at least 7 different disputes and talked to countless agents who all came back and told me it was coded correctly. I finally figured out what the coding discrepancy was myself and submitted ANOTHER dispute with the specific coding number correction for them. They finally fixed the initial bill a full year after service but I can no longer use my FSA money to pay the balance because of their incompetence.Ive called countless times about these issues, only to get empty promises and no action from anybody. I was even told by the last agent that she made a note and her supervisor would call me, and when I called back after not hearing anything she has no record of my call!! This company clearly doesnt care about patient advocacy or resolving customer issues. Their billing department is a disaster.For what it's worth my actual anesthesiologist wasn't bad but they never weighed me which is medical practice101. They used the weight on my drivers license which was way too high because I lost a lot of weight from being sick prior to surgery. They ended up overdosing me on anesthesia and it took hours for me to wake up.
Business response
10/30/2024
Hi, we appreciate you sharing your feedback and are sorry to hear youve had a less than good billing experience with ****. We thank you for sharing your experience so we can continually improve. We have investigated this incident and have come to a resolution. Please contact our ********************* at your earliest convenience by email at *********************** if you have further questions or would like an update.
Initial Complaint
10/14/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 12, I had a colonoscopy and an endoscopy procedure. US Anesthesia Partners administered the anesthesia. As far as I was aware, I did not have a choice in this and they were out of network. I gave all my insurance information when I checked in for the ************ September 2024 I received a bill for ****** for anesthesia. I called on September 30 at 10:48 and spoke to ****** and gave her my ******** and ********************** which were my secondary and terietary insurances at the time. ******** was not billed. I continued getting text messages every other day about I received a call on 10/1, and 10/7 and I called twice back on 10/7. Friday I received a call and made 2 return calls. Every time I have talked ******, Biance or ********. I requested a call from a supervisor 10/14 who told me there was no coordination of benefits. I immediately called ******** who assured me benefits were coordinate in June 2024. I call Us Anesthesia Partners back and related the information. I received a phone call at 4:23 asking again for insurance information. At this point I have given it at least 3 times. I was told by ****** on 10/14 that ******** had been billed. Today when I received the phone call and talked to the person on the line I was told they had a message in the notes to ask for insurance information. I asked how many times I would need to give that information. I also responded that ******** had already been billed. She responded it had not. She asked me if I wanted to speak to a supervisor and told I had earlier this morning. I told her it was becoming apparent to me they were not going to bill ******** and were trying to force me to pay the $996. I also told them I was going to contact my attorney for legal advise and I would be filing a complaint with the BBB. She hung up on me. This is harassment. I want them to billed ******** and then *****************.
Business response
10/21/2024

Thank you for taking the time to communicate your experience with ****. We would like to connect with you to provide updates on this issue. Please contact our ********************* at your earliest convenience by email at ************************
Initial Complaint
10/07/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
us anesthesia partners continues to send me bills for $1883.77. according to my insurance this amount is the in network discount and I am not responsible for this amount.cigna tells me claim ************* for ****** ****** July 11, 2024 paid $4255.00 $1748 is the in network discount. however us anesthesia partners continues to bill me for this amount.cigna also says claim ************* ****** m. **** july 12, 2024 paid $163.33. $135.77 was the in network discount. us anesthesia partners continues to bill me for this amount.I called us anesthesia partners billing department twice and was told both times that this was the patient responsibility amount. cigna tells me us anesthesia partners is in network and I am not responsible for this amount. I met my out of pocket max and cigna paid both claims.I want a paid in full letter showing a 0 balance from us anesthesia partners. I want this amount correct and adjusted to show a 0 balance.
Business response
10/09/2024
Hi, we appreciate you sharing your feedback and are sorry to hear youve had less than a good experience with ****. We would like to connect with you to see how we may be able to resolve this issue. ?Please contact our ********************* at your earliest convenience by email at ************************
Customer response
10/09/2024
I am rejecting this response because:
us anesthesia partners has not given a response to my complaint. once again they tell me to contact them to get the issue resolved. I have already called them and cigna several times for resolution.
Business response
10/09/2024
Thank you again for reaching out. We apologize for any miscommunication. This issue is currently being processed so please email us at *********************** or give us a call at ************ for the update.
Customer response
10/09/2024
I am rejecting this response because: us anesthesia partners is asking that I contact them yet again for resolution. I have already called them 3 times and also spoke to cigna numerous times.
Business response
11/25/2024
Thank you for taking the time to communicate your experience with ****. We would like to connect with you to update you on the status of your account, as my records show this has been resolved. Please contact our ********************* at your earliest convenience by email at ************************

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