Complaints

• Initial Complaint

  12/29/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I cannot upload copies of the bills/correspondence from Methodist Health Systems because they are not for me. One of their patients gave them my email (I don't know how she got it). I have had this email address for almost 20 years. I have contacted Methodist and told them to remove my email address. I am not the patient. I live in ************** and have never been to their facility plus the account is under someone else's name. I want my email removed and no further bills or contact from Methodist Health Systems. I have no idea who the patient is or who is running a scam. The fact that this facility will not listen is annoying. I am not the one giving personal information out about a so called patient which is a HIPPA VIOLATION, I BELIEVE. I am bothered that I had to put my name on the complaint because they probably will just change the account to my name. I Have NEVER BEEN TO THEIR FACILITY AND I HAVE NO MEDICAL RECORDS THERE. I WILL NOT PAY A BILL THAT IS SOMEONE ELSE'S AND METHODIST BETTER NOT PUT THIS BILL IN MY NAME.

  Business response

  01/18/2024

  see attached

  Customer response

  01/31/2024

  Still receiving bills from Methodist and its affiliates

  Customer response

  02/07/2024

  I am still receiving bills from Methodist health system"s radiology associates of ************ 

  I am not ****. 

  Received February 7, 2024.

  Business response

  04/25/2024

  See attached.

• Initial Complaint

  02/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dallas Methodist Hospital keeps sending me a bill for services I never received.I do not live in *****.I have lived in ********** for my entire lifetime and do not visit ***** for any reason. When I called the hospital billing department, they first told me that my name was not even close to the patient's name that received the service in question, and they do not know how or why my name was used for collecting this debt.The second time I called, they hung up on me. Now I am getting threatened with legal proceedings for an emergency room EKG that was preformed on a patient that I don't even know. I did not visit Dallas ***** ever, or on the day in question and can prove that fact a hundred times over. It is not fair the stress that this situation is putting on me. I will not be responsible for ANY debts other than my own.

  Business response

  03/14/2023

  see attached
  See ************************ answer.pdf

  Customer response

  04/18/2023

  I am still getting bills for services I never received. I have many people that know that I was not in Dallas ***** or anywhere in ***** on 12/26/2022. I have 2 bosses that will testify that I was at work in ********** on that date. When I first called your office number, the woman on the other end of the phone line stated, and I quote, I dont know how they got your name.Your name isnt even close to the name of the patient that received services. Get payment from the actual patient. I will not be responsible for debts other than my own. Besides, I have full coverage health insurance. I can absolutely prove this fact. If I have medical services, they are paid for. Quit running a scam. I am going to the news media with this story.

   

• Initial Complaint

  10/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went into Methodist Health ER to get blood pressure medication. The doctor that assisted me was very pushy and gave me services I did not request or had knowledge of receiving. They ended up charging my insurance thousands of dollars and I received a several surprise bills. I told him that I was not interested in any additional services. He said in order to give me blood pressure medicine, he had to do a blood test. He was even pushing for blood transfusion. He said the only way he will give me a full month of blood pressure medicine is if I go through an ambulance and get a blood transfusion. It seemed very strange and it felt like a money grab. I finally got the courage to walk walk out despite the fact that he made it seem like I would die if I did not get a blood transfusion, The Refused to give me what she had me signed. It was the worst experience I ever had in a hospital. Account XXXXXXXXXX.

  Business response

  03/08/2023

  Business Response /* (1000, 7, 2022/11/10) */ See attached. Consumer Response /* (3000, 9, 2022/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have submitted docs many times even though I did not authorize these services. The latest doc submitted was 10/26/222 when I went into their facility and emailed it with their staff watching and assisting me. They even called their financial office in my behalf, I have done Everything my ability to resolve this. All I wanted was a $12 blood pressure prescription medicine. I included the last email to their financial aid. I have done everything they asked of me over and over. I am not working. I can't afford this especially when I not aware of these services. I specifically told them at the date of service, if it's going to cause me money. Please do not give it. I asked for the docs they had me signed and the nurse refused. She said it was private property. I walked have walked out if I known what's was really going on. Business Response /* (4000, 13, 2022/12/08) */ see attached

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩