Business Profile

Hospital

Tenet Healthcare Corporation

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Customer Complaint:

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Complaint Details

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Initial Complaint
01/11/2025
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My doctor told me to go to ************************************ Hospitals emergency room to get tested for Covid during an office visit. I followed her instructions and went to the emergency room. I arrived at 9.33 AM on December 11, 2024. Conveniently for the hospital, no discharge time was noted on the ************************* Summary I was given upon checking out.I was in the hospital at most 90 minutes. The charge for the Emergency Room came to $6,560.00 and for ****************** $1,574. This is nothing short of highway robbery - more than $8,****** insurance company paid all but $555. I dont feel that I should be responsible for these $555.00 due to the exorbitant charges. As such I feel this fee be completely and immediately dismissed.
Business response
01/22/2025
To Whom It May Concern:

Thank you for bringing Ms. ******** ****** concerns to our attention. Attached, please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Ms. ******** *****, please feel free to contact our office at *************.
Initial Complaint
12/24/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had a surgical procedure on 7/24/24 at **************************************** owned by ****************** and stayed at the hospital until 7/26/24. Prior to my surgery I was harassed repeatedly to prepay my deductible which I refused to do as a) surgery could have easily been cancelled and b) I have an HRA and was not responsible for the full amount. Since surgery my *** (***********************) has sent three checks for $2,173, the third check was finally cashed on 11/25/24. Tenant did not apply this amount to my account and when I called on 12/23/24 I was told it was applied to a second account for 7/22/24 (I was not admitted until 7/24/24 so I do not know why this account exists) that had a $0 balance and a refund check was issued to *******************. I called again on 12/24/24 with a representative of ******************* to try to resolve the issue. As HRC was not due a refund they could not cash the refund check and instead planned to send it back to ******. The first representative I spoke with stated that I had no account. I gave her my reference number and the account number from the bill, she could not find anything. The second representative I spoke with could not find the $0 account from 7/22/24 and therefore could not see a refund. I would like this refund check cancelled and the check cashed by ****** applied to my outstanding balance
Business response
01/08/2025
To Whom It May Concern:

Thank you for bringing Ms. ****** *********** concerns to our attention. Attached please find our response to same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Ms.Clearwater, please feel free to contact our office at **************.
Customer response
01/08/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
12/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of service 6/5/2023 This was a procedure that I had at *************************************** in **********, **. I paid my copay of $714.04 at the time of service but the claim was denied due to the hospital providing the wrong code to my insurance company. During the past year and a half I have been in constant contact with the hospital and insurance to get this resolved. They finally approved the claim on 9/26/24 but have still yet to release my refund. I met my deductable and out of pocket for the year of 2023 outside of this claim since it was denied. I was in contact with ********* since it was denied in June 2023, I provided the hospital with the proper code in August 2023. It still took them until 9/26/24 to get this approved. Since 9/26/24 I have been in contact with the hospital multiple times each month and all they can tell me in my payment is pending. They will not let me talk to anyone that is completing this refund. The only people I can talk to is people at their homes that can do nothing to help me. They have told me they escalated this issue but there is still no resolve. I was told on Oct 10th that it would be sent out in 30 days. I contacted back on November 20th and was told it was just approved and would take 30 days. I called on Dec 13th to see what the status was and it was still pending. I called again on Dec 16th to check and it is still pending. They have told me there is nobody in the hospital that I can speak to about this and they use third party companies to complete this process but they do not have that information. This issue has gone on for far too long and if I owed them they would already have me in collections. So that is why I am contacting now to try and get this resolved.
Business response
12/23/2024
To Whom It May Concern:

Thank you for bringing ******************* concerns to our attention. Attached please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to *********** please feel free to contact our office at *************.
Initial Complaint
12/16/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went to the emergency room on December 2nd. I was not taken to the back, given a bed, or performed any tests on. All that was done was them only taking my blood pressure and weight and apparently those services are worth ***************************************************************************************************************** entering the emergency room was the 3000 dollars. I asked so a blood pressure cuff is worth the 3000 dollars. The representative, ******, fully and bluntly asked yes. They took my insurance and after all that are requesting I pay 300 dollars for my presence in there hospital emergency room. I am willing to pay a justifiable price which was listed on my insurance card of 150 dollars, but charging my insurance 3000 dollars is astonishing. I would also like a detailed reason as to why they claim my service was 3000 worth.
Business response
12/23/2024
To Whom It May Concern:

Thank you for bringing ******************** concerns to our attention. Attached please find our response to same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to *********** please feel free to contact our
office at **************.
Initial Complaint
12/09/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Over 5 months ago, 7/29 I was treated for my annual physical at no charge through my insurance carrier. I was then charged and paid for this visit through my error. I initiated a complaint with ********* for a refund. In 9/12 their response was that they spoke to ***** at **** it was corrected. A refund would be submitted on their end. To this day nothing. On 11/26 I asked "can someone please help" , nothing... I am at a loss. I have documentation on the web site of 12 email conversations. Still nothing. Can you help me get the refund of $112.18 they said I was due?
Business response
12/23/2024
To Whom It May Concern:

Thank you for bringing ******************** concerns to our attention. Attached please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to ********** please feel free to contact our office at *************.
Initial Complaint
11/26/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
************************************ at ******************************* Center I am filing a formal complaint regarding the poor and negligent treatment my wife received at ******************************* Center in *********, **, on May 16, 2023. My wife arrived at the ** around 3 PM with severe chest pain from a collapsed lung. She wasnt seen until 8:30 PM, a wait of over five hours, which is completely unacceptable. After speaking with the doctors, we requested a transfer to Presbyterian Hospital in ********* due to concerns that Piedmont was understaffed and unable to provide proper care.The ** doctor assured us that Piedmont had the necessary staff and promised my wife would be seen by a lung specialist the following day. However, after being transferred to a hospital room, she was kept on oxygen for five days with no further treatment, even though her oxygen levels were consistently 99%-100%. Only X-Rays were taken, and the promised procedure was never ************ make matters worse, the nursing staff failed to administer my wifes blood pressure medication on two separate occasions, even after I brought it to their attention. When I requested a transfer to Presbyterian after two days of no progress, they assured me that they could provide the care she needed.Finally, on Sunday, May 21, after five days of inadequate care, the lung doctor informed us that they couldnt perform the procedure and instead transferred us to ******** Hospital in *********. It was only after my sister, a PhD ************ and Clinical Nurse, intervened that the transfer occurred the same day.We were then immediately sent a bill, despite the subpar care and my wife being essentially held there against her will. I have photographic evidence of the conditions and treatment at ********, which I can provide as part of this complaint.This failure to provide timely, competent care is a clear violation of my wifes rights. I expect a full investigation and appropriate compensation for the damage caused.
Business response
12/12/2024
To Whom It May Concern:

Thank you for bringing Ms. ****** ****** concerns to our attention. Attached, please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Ms. ****** please feel free to contact our office at **************.
Initial Complaint
11/05/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am a patient at this hospital currently scheduled to be in surgery this morning and they have taken me to the surgery flood twice and returned me back to my room without an explanation . No one can give me a straight answer
Business response
11/12/2024
Thank you for bringing Mr. ****** ******** concerns to our attention. Attached please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Mr. ******** please feel free to contact our office at **************.
Initial Complaint
11/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 4/8/24 I presented to Good *** MC with right hip pain. I received an injection and medication and then was told I needed a diagnostic test.I was NOT informed of the following charges that appeared on my statement:Imaging - $10,800 Pharmacy - $223.00 Emergency Room - $6,723.I have also received other invoices for the radiologist ($402.00) and the doctor ($2,266.00),When I call the billing office at ************ I am connected to a "representative" with very broken English and who have not been able to provide any assistance.I have attempted to contact Tenet who owns Good *** at ************. When I explain the above to the operator and ask to speak with someone in customer service - but not the previously mentioned billing department, I have repeatedly been disconnected.I also am being harassed by text messages about my balance despite opting out of text communication.I am looking for some resolution as to a "reasonable" fee for services rendered and am respectfully requesting your assistance.Had I been informed of the costs associated with this visit, I would have treated elsewhere.Thank you!
Business response
11/12/2024
To Whom It May Concern:

Thank you for bringing ********************* concerns to our attention. Attached, please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Ms. *********** please feel free to contact our office at *************.
Initial Complaint
10/28/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
************************************* Health:I had two surgeries on 6/10/2024 and 7/17/2024 and am disputing your billing for the combined services. The payments made exceed the balance due and I have not been refunded appropriately. Further, after multiple calls (4) to your billing center, you are now sending me another bill for exact amount that I am due. It should not take this many attempts to resolve the account. It is obvious your billing is outsourced, and they do not have appropriate knowledge and training to understand account billing.For the 6/10/2024 surgery, after insurance adjustments and benefits paid, my total amount due is $1431.23. Of which, I paid $494.72 on the date of service (6/10/2024). See pages 2 and 5 herein for evidence. Remaining balance of $936.51 was billed and subsequently paid on 7/14/2024 via online billing service. See pages 2 and 6. This equates to a paid in full account for services rendered on 6/10/2024. However, I have now received a statement dated 10/22/2024 that reflects an amount due of $171.80. This is inaccurate and the accounting is incorrect here and also the exact amount I am due to be refunded from the below 7/17/2024 surgery.For the 7/17/2024 surgery, after insurance adjustments and benefits paid, my total amount due is $0. See pages 9-10 herein. However, I was required to pay $171.80 on the date of service (7/17/2024). See pages 2 and 11. This equates to a paid in excess account and a refund due of $171.80. This refund has not been issued and after multiple attempts and calls to your billing department, I am now being billed for this exact amount. However, it is stated it is for the paid in full service on 6/10/2024.
Business response
11/12/2024
To Whom It May Concern:

Thank you for bringing **************** concerns to our attention. Attached please find our response to the same.

We ask that the enclosed response not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Ms. ******* please feel free to contact our office at **************.
Initial Complaint
10/02/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
they refuse to give credit for payment.
Business response
10/16/2024
Thank you for bringing ****************** concern to our attention. Attached please find our response to the same.

We ask that the enclosed not be posted to your website or any public media site as it may contain protected health information.

If you have any questions regarding the response to Ms. ******* please feel free to contact our office at **************.

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