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          Business Profile

          Mediation Services

          American Arbitration Association (Dallas Regional Office)

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Mediation Services.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/08/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            A demand was sent to the American Arbitration Association requesting arbitration by my attorney. The demand has not been recorded or responded to within the 10 calendar days it promises.

            Business response

            08/23/2024

            This letter responds to your August 8, 2024, letter regarding the complaint *********************** submitted to the Better Business Bureau. Thank you for providing American Arbitration Association, **** (***) with the opportunity to respond. *** has moved **************** case to the next step of the case intake process. Nevertheless, if ************** wishes to withdraw her arbitration demand at this stage, *** will refund the filing fee she paid. As brief background, the *** is a not-for-profit 501(c)(3) organization founded in 1926. The *** is dedicated to fair, efficient, and economical methods of alternative dispute resolution, and it provides a broad range of dispute resolution services, including administering arbitration cases, through offices throughout ***************** and one office in *********. As to arbitration cases filed with it, *** is the neutral organization that administers the cases, and the arbitrators on those cases decide the parties claims and defenses. *** has requested the employers share of the filing fee so that *** can proceed with administration of **************** case under the *** Employment Arbitration Rules. Should ************** no longer wish to proceed with her arbitration demand, she or her attorney can advise ***s Employment Filing Team, and *** will refund her filing fee. Otherwise, upon receipt of the employers filing fee, *** will proceed with administering **************** case. Please let me know if you have any questions regarding this response. Very truly yours, ***********************

          • Initial Complaint

            02/13/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I was advised to use the American Arbitration Association as the result of a complaint against a former employer. Since beginning the arbitration process, the case manager had acted in a clear and biased way towards the former employer known as the respondent. The respondent's communications are answered and the case manager is refusing to answer any questions and communications I as the claimant have had about the policies and procedures of their practices. Theses are not neutral behaviors.

            Business response

            02/17/2023

            Please see attached response.
            See Attachment/File: 2023-02-17 AAA Response to BBB re ************************pdf

            Customer response

            02/19/2023

            The American Arbitration Association is set up to help arbitrate cases. There have already been instances of negligence in the process. Example 1: Case manager contact information was incorrect.
            Example 2: Case manager didn't acknowledge/address several parts of communications.
            Example 3: ******* communications did not indicate email as preferred method of communication nor does any documentation of practices/procedures. It was only communicated after several attempts by claimant to reach case manager.
            Example 4: Received multiple duplicate requests for same information.
            How can this arbitration process be trusted or deemed competent when there are several examples of breakdown in process?






            Customer response

            02/28/2023

            I was referred to them by a company they have a long relationship with. From the beginning I was provided with misinformation, conflicting information, and ignored. The *** claims to be neutral yet the process and procedures favor the respondents since they have a long established relationship and history. The case manager didn't even keep her contact information updated. **************** said one thing, case manager told me another, and the pro se team said something different. I saw more than one instance of arbitrators commenting on each other's performance on LinkedIn. How can the integrity and competence of this process be trust if basic information is not accurate, updated, and properly communicated.

          • Initial Complaint

            12/02/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            i'm filing this complaint against AAA american arbitration association,my case number for this arbitration is ***************. i have been having issues out of the prose administrator for my case this person is rude mad unprofessional i have called the arbitration association line help ignored about my issues , i have emailed and was giving and email to the pro se director and there response was didn't care about my complaints i have mailed them several times explaining that i'm asking for someone else to help with my case not be treated they want to treat me ,i'm getting agitated and upset that nobody seems to care and i have emailed this pro se director explaining the situation i was ignored and has a rude email sent back ,im asking for contact by someone higher than this pro se director and someone that can help with my issues. i will not tolerate rudeness or unprofessionalism from anyone ,this case is hard enough to go through than to have someone that doesn't want to help i want contact by corporate about this matter ,i have issues i want to discuss not be criticized or ignored ,this arbitration is showing me that is that bad and to go through someone that thinks they can be rude ,i am angry i want this arbitration done it's showed me enough and this pro se director didn't do the job so i want someone to call me and i am asking for a new case administrator as per request not demanding but per request i feel like my case with ***** fargo is being manipulated by this pro se administrator please contact me thank you

            Business response

            01/06/2023

            See attached letter responding to ****************** complaint. Thank you.
            See Attachment/File: 2023-01-06 AAA Response to BBB - ******************pdf

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Contact Information

          13727 Noel Rd Ste 1025

          Dallas, TX 75240-1336

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          (800) 778-7879

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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