Reviews

I have never been treated so poorly from a company. We ordered a IF machine on Sept 9th. I emailed the company mid October to follow up on the order as it had not arrived. I received no reply to the email. So a week or 2 later I called the company to follow up on the order. It went to voicemail so I left a friendly message for an update/help with my order. I never heard back. So few days later I called again. I finally got ahold of a person, ******, who I told the situation of my order. She said that ******* is the one who needs to help me and wasn't available...so she took my information and said I would hear back. A few days later I still did not hear back. So I called again asking for *******...she wasn't there.... so I left my info again. The next day (Nov 5th) I called back, got ****** again... and said that I was really wanting to follow up on this order. She assured me that I would personally hear back from her by 11am with an answer. I was agreeable and we hung up. I did hear back from her...Yay!....and she said that my order was cancelled the previous day. I should expect an email of cancellation and a refund. I was confused so I started asking questions. She was very short with me. I continued to ask questions, also alerting her that I did not get a confirmation email. She answered...I don't know what to tell you we cancelled it. So I asked if she knew a similar product ....she says...No! I calmly asked if her supervisor was available, she told me no. So I asked for her name...SHE HUNG UP ON ME! I called back, I got ahold of ******* (finally!) . She was rude and short with me. I was trying to explain the situation and she kept interrupting me and talking over me. Then she confessed that because I called several times to follow up on the order she cancelled it yesterday. Not because it was 'out of stock'. She told me that she would not sell and there was nothing more to discuss and also HUNG UP ON ME! Incredibly rude staff. Terrible follow-through. Rude!

If I could leave 0 stars I would. We have been ordering electrodes from this company for a couple years now and each time we have ordered the quality of the pads has decreased. We called to complain and ******* blamed our staff for incorrectly using the pads like we havent been doing this for over 15 years. She was very rude and would not let you speak. We asked for a refund and she denied that and said she would replace them but she was not going to give us the money back for them and hung up!! This lady needs a new job that doesnt deal with the public. We will not be ordering from this company again!!

Every review below this one reflects what's happened to me, except I've been more patient:I placed an order for a foam roller in June 2022. In February this year, I called and enquired (assuming supply chain issues) and was told the order would ship when available. Subsequent calls - same story.This week I've tried to call and cancel this order and none of the extensions are available. I have followed up again over email requesting a cancelation. All this effort for a foam roller = 1 star.I'd appreciate this being resolved as soon as possible.

If I could give a 0, I for sure would. Actually a -100 is more like it. This "company" is a joke! Scott Malcom called multiple times in one day to harass our office manger. She politely told him the first time that she wasn't interested in whatever it was he was offering, well he apparently didn't like that, so he then proceeded to cuss her out. She then hung up and he called back to try and cuss her out again! We've asked multiple upon multiple times to not receive anything from them since this incident occurred. They continued to send us emails for a while and are still sending us mail. I emailed again today asking to take us off all of their mailing lists and that we don't want them to contact us in anyway, so Scott messages back with an "LOL". HORRIBLE customer service on their part. Unbelievably unprofessional. How this place is still in business is beyond me. Not to mention that we even had ordered from them prior to this happening, so when I tried to make a complaint on here over a year ago. Scott lied and said we never had done business with them! So the complaint was never put on here for anyone to read. I have all the proof of anything needed to show that we were in fact customers of theirs and the messages between us. This company needs to be shut down.

Do not deal with this company. Put in an order over a month ago. Received only half the items. Been calling weekly and was told items would be shipped. Still have not received the items. Do not order medical supplies from this company. Horrible customer service. Will never order from this company again.