Complaints

• Initial Complaint

  06/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was taking advantage of being off work for the day and went for an eye exam for contacts. At the beginning being charged the outrages amount shoulda been a red flag but my body was tired and hurt from being at the doctor all morning for broken bones that I told my wife we're already here. The exams were rushed and felt the readings weren't accurate. I was never asked any questions on does it look clearer but due to fatigue from walking on broken ribs and an ankle we got done with the third exam. Reading the board. I was asked to go to the front and I did just to be told contacts will be another $150 dollars. I felt scammed since I gave my insurance that covers glasses and 6 months of contacts. I denied the contact exams and left. It was a terrible experience feeling robbed. I wouldn't recommend or coke back again. Secret shoppers should see for themselves on how cheap and over priced the whole exam is. I felt robbed because I've been to many optical clinics from americas best, bishop arts, and so far wal mart vision center has give the best value by timing time to get the right prescription.

  Business response

  08/19/2022

  Business Response /* (1000, 5, 2022/07/12) */ Mr. ***** came in our office for an eye exam. He was told by the doctor that tests would be performed. He agreed and signed off on paperwork. Services were rendered for the eye exam, and once the exam was performed, Mr. ***** mentioned to the doctor he wanted contacts after services were rendered. The doctor informed him that a contact lens fitting fee would apply because only an eye exam was stated initially from Mr. *****. Mr. ***** refused to pay the contact lens fee and left out of the office. Once services have been rendered, no refunds are given. (Paperwork is attached.) Thank you.

• Initial Complaint

  04/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  April 13, 2022. An appointment was made for my brother with this office, Rudy A******. He was seen by Dr. ****, he stated that Medicaid didnt cover anything for the glasses. we asked for the Rx and he stated we couldnt get it unless we purchased glasses, we brought in our own frame. When he told us a price of $600 for lenses, we told him we didnt have that kind of money, we paid $350 or so cash. he gave us a paper receipt with no details as to what we were paying. his office was closed thursday 4/14/2022. 4/15/2022 we called and asked for a refund so we could take the glasses else where, where medicaid would cover the lensses. He stated there's a no refund policy, but he never mentioned that. he just had us sign forms after forms after forms. He was very rude and simply hung up after stating corporate in houston would give a call back 72hrs later.

  Business response

  06/06/2022

  Business Response /* (1000, 5, 2022/04/25) */ Hello, patient has received glasses and he was very pleased with them. The mother apologized for the confusion and miscommunication. Thanks. Consumer Response /* (3000, 7, 2022/04/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the glasses, they were received. They were paid for out of pocket so that's the correct thing to do. There wasn't any miscommunication in this matter. Translating English to a Spanish speaking parent is something that should be taken care of within the office. We will no longer return for eye exam here. A detailed receipt at the time of pick up would have been useful. Business Response /* (4000, 9, 2022/05/03) */ We did indeed provide a detailed receipt to the complainant's mom. If she needs another copy, we will be glad to send her another one. In regards to translation, the complainant's mother who was involved in all transactions spoke English to the staff. In regards to an initial refund, complainant was requesting that however, proper documentation was signed in regards to no refunds can be given once services and/or products have been rendered. Thank you for your time.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩