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          Business Profile

          Payday Loans

          Financial Operating, Inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Payday Loans.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/26/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            The people in the ******* location can't comprehend I need a Copy of the Loan Agreement all paper work so we can get this account paid off apparently the Employees like playing games can't get any information if you want to get paid I need this information, *************************

            Business response

            07/29/2024

            We have spoken to our customer and I believe provided her with the requested information. We apologize for any inconvenience to *****************.

            Customer response

            07/29/2024

            I am rejecting this response because:   I have no Paperwork sent or mailed to me or email I asked for Pay off information  number to the Account nothing but games I stop paying because they tried to change the amount we agreed upon on a payment and tried to take more money that was agreed upon out my Account so I change my Banking account so they couldn't take more than agreed upon may) be I need to move forward with this issue with my Attorney 

            Business response

            07/29/2024

            We received this complaint Friday after hours. I made sure today that a letter containing the information requested is being mailed to *****************. 

          • Initial Complaint

            05/22/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            From November to present I have been charged late fees, even though I have started making month payments. I should have brought my account current, but because of late fee being added every month, it reflects on my credit report I have be 3 or 4 months dilenquent. I have never had anyone from company to explain why late fees are added every month, even though payments are being received monthly. The employees always says that's the way owner has account set up. I really think this is over charging customers, who may have fallen behind in a payment or two and these loan sharks take full advantage. I would just like to make sure there is no contractual hardship.

            Business response

            05/24/2024

            We have no record of this customer. She may have the wrong company. ******************** can  contact me directly if she has further questions. ******************* ************.

          • Initial Complaint

            03/24/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            In accordance with the Fair Credit Reporting Act, the Convergent account LOAN EXPRESS #XXXXXXXXXXX has violated my rights. 15 U.S.C 1681 section 602 A. States I have a right to privacy. 15 U.S.C 1681 section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions. I DEMAND YOU REMOVE IMMEDIATELY!

            Business response

            05/02/2022

            Business Response /* (1000, 5, 2022/03/28) */ Contact Name and Title: Doug C**** Contact Phone: 214 769-**** Contact Email: dougc****@loanexpress.bz I sent a letter directly to ****** ****** on 3/23/22 in response to a credit reporting dispute This letter contained the results of my investigation as well as my contact information. Please ask complainant to contact me directly so I can help them with their concerns. Thanks, Doug C**** 214 769-**** dougc****@loanexpress.bz Consumer Response /* (3000, 7, 2022/03/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do no accept this , I would like this information to be removed immediately. Business Response /* (4000, 9, 2022/03/30) */ Glad to help them get this sorted out. Not sure why they won't contact me directly. I have never spoken to this person even though they have my direct cell phone number (214) 769-****. I can't disclose credit information and details on this site so I welcome them to contact me directly. Thanks very much. Doug C****

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

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          Contact Information

          5421 E R L Thornton Fwy

          Dallas, TX 75223-1937

          Get Directions
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          (214) 828-4100

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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