Complaints

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The customer service here is just absolutely ridiculous. I've called the restaurant several times to book a private event to which I am always provided with an email address for *******************. I've emailed Robert to book a private party for my husband last year and then again this year to book a private party for my mom. It is highly unprofessional to blatantly ignore a customer that is willing to spend whatever is required to create life lasting memories for my family. This company will never get a penny of my money. Robert is very unprofessional and does not value customers!!

  Business response

  04/11/2022

  Business Response /* (1000, 5, 2022/03/23) */ Contact Name and Title: Jeffrey F****** Contact Phone: ********** Contact Email: ***************** I am very sorry that this guest feels that we have ignored her emails to book an event with us. We have checked our records and we have not received any emails from this person. Our restaurant has a manager available every day from 9am-9pm to take calls and book events. Any incoming call during that time is sent directly to the manager. We certainly value this guest and would love to have her continued business. I hope she calls the restaurant to book with us. I am the owner of the business and my email is *****************. The guest is welcome to contact me directly if I can be of service. Consumer Response /* (3000, 7, 2022/03/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've attached two screen shots of the messages sent to *******************. Can you verify if this email address is valid? Business Response /* (4000, 9, 2022/03/25) */ We are so very sorry that we didn't respond to your two emails. I am working with our manager, Robert to determine what happened to the emails and why he didn't respond. We have been unable to find a record of the email and it is possible that they were somehow sent to a SPAM filter and not received by us. I see that the guest shows the emails were sent and I am truly sorry for our lack of response. We certainly care about guests and value their business. I hope we will have the opportunity to earn your business in the future. If there is something more that we can do to rectify this situation please contact me directly at ***************** and I will be happy to work with you. Jeff F******, owner Consumer Response /* (2000, 11, 2022/03/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

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