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          Business Profile

          Towing Company

          Lone Star Towing And Recovery, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Towing Company.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            10/18/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            My car was wrongfully towed from the apartment complex I reside at. I emailed the towing company, and they informed me that my vehicle was not registered with the property from where it was towed. I forwarded them email attachments showing that my car was registered and they replied stating that those documents were void. I paid $321 to recover my vehicle when it should have never been towed in the first place. The apartment nor the towing company never notified me that it was not registered when it indeed was.

          • Initial Complaint

            05/22/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Brought car in around March 15 and didnt get car back until April 10 once the insurance check was received. They received ***** from my insurance company. Sunday morning April 16 I see that my front bumper is coming off. I take it to my dad and he sees that they melted the plastic to stick the bumper. They added tape and lied about why the tape was there. I bring it in Monday afternoon get it back on Wednesday April 19. On April 23rd the passenger side of the front bumper is slightly coming off. My dad checks underneath the hood and sees that the bumper is being held by two zip ties on the left and right side. He says a vital piece is missing. I go to the shop on May 16 hoping to receive invoices on the parts they bought for my car, was told no and was kicked out of the building.

          • Initial Complaint

            03/30/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            I called looking for my vehicle this is the first time l getting towed and when I called **** had an attitude and telling me this is not how it work and what I need to do is I told him that is no way to speak to someone in a panic after losing a vehicle and I ask for his name he wouldnt tell me I ask if someone else would be work the said no he works 24 hours everyday which is illegal

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 5

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          11425 Denton Drive

          Dallas, TX 75229

          Get Directions
          Visit Website
          (469) 498-9000

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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